Client Success Manager

Job Title: Client Success Manager
Experience: 8+ Years
Location: Chennai
Employment Type: Full-Time

Job Summary:

We are seeking an experienced and dynamic Client Success Manager to lead strategic client engagements and ensure the long-term success of our enterprise customers. In this role, you will be responsible for nurturing key client relationships, understanding their business needs, and ensuring our services deliver tangible value. You will act as the voice of the client internally while identifying opportunities for account growth, service expansion, and increased client satisfaction.

Key Responsibilities:

• Own and manage end-to-end relationships with key clients, ensuring satisfaction, retention, and growth.
• Serve as a strategic advisor to clients by understanding their business goals and aligning our services to drive outcomes.
• Collaborate with cross-functional teams (delivery, product, solutions) to ensure service excellence and consistency.
• Identify and pursue upsell and cross-sell opportunities based on client needs and technology trends.
• Lead client engagements including onboarding, regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning.
• Monitor client health using success metrics (retention, satisfaction, usage) and proactively resolve issues or risks.
• Act as an escalation point for client concerns and ensure resolution with speed and empathy.
• Stay current with industry trends and technological advancements that can impact or benefit clients.

Required Skills and Qualifications:

• 8+ years of experience in client-facing roles such as account management, client success, or enterprise sales within IT services.
• Demonstrated ability to manage and grow large enterprise accounts globally.
• Strong experience in pitching and positioning IT solutions—application development, cloud, DevOps, support, and data analytics.
• Proven track record in proposal creation, negotiations, and contract closure.
• Exceptional interpersonal and communication skills with a consultative and client-first approach.
• Strong organizational skills and ability to manage multiple clients, deliverables, and targets simultaneously.
• Bachelor's or Master's degree in Business, Technology, or a related field.

Preferred Qualifications:

• Experience in verticals such as BFSI, Retail, Healthcare, or Manufacturing.
• Knowledge of Agile, Scrum, and global delivery models (onshore/offshore/nearshore).
• Familiarity with CRM tools such as Zoho or similar platforms.

Key Performance Indicators (KPIs):

• Quarterly and annual revenue targets
• Growth in existing client accounts (YoY %)
• Client satisfaction (CSAT/NPS)
• Number of successful upsell/cross-sell deals
• Proposal win rate
• Client retention rate

What We Offer:

• Competitive compensation with performance-based incentives
• Hybrid/remote work options and flexible working hours
• Work with high-impact clients and innovative project teams
• Career advancement and continuous learning opportunities

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Ability to commute/relocate:

• Mogappair, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person