Client Success Coordinator

Location:

Compensation:

Employment Type:

Buzzlead is a leading B2B lead generation agency that has generated over $8 million in client revenue through strategic cold email campaigns. We specialize in helping B2B businesses, agencies, and SaaS companies book 10-40 qualified sales meetings per month using our proven outbound prospecting systems.

Our clients include companies across 20+ industries, and we've helped businesses like:

• DiamondLinks: $100K in 5 weeks
• ProductEVO: $90K profit in 9 months
• Life360: $120K MRR in 42 days
• Forever Fierce: 125 meetings and $75K revenue in 4 months

Client Success Coordinator

• Monitor and respond to cold email replies across multiple client campaigns (20+ active clients)
• Categorize responses using our proven system: Interested, Not Interested, OOO, Pricing, Follow Up, Booked Meeting
• Implement the

  5-minute response rule

  - respond to interested leads within 5-10 minutes to maximize conversion rates
• Use AI tools to pre-categorize and draft responses efficiently

• Qualify interested prospects based on client-specific criteria (budget, authority, need, timeline)
• Schedule meetings using client calendars and booking systems
• Handle objections using our proven response scripts and frameworks
• Follow up on warm leads to move them through the sales pipeline

• Update Airtable with lead information and interaction history
• Maintain accurate records of all prospect interactions and outcomes
• Track key metrics: response rates, meeting booking rates, lead quality scores
• Generate weekly reports on campaign performance and lead pipeline status

• Provide daily updates to clients on new leads and scheduled meetings
• Coordinate with our campaign managers on response trends and optimization opportunities
• Communicate via Slack with internal team for real-time collaboration
• Escalate complex prospects or special situations to senior team members

• Ensure all responses comply with CAN-SPAM regulations and client brand guidelines
• Manage unsubscribe requests and maintain do-not-contact lists
• Monitor spam reports and deliverability issues
• Maintain professional tone that aligns with each client's brand voice

• Native or near-native English proficiency

  with excellent written communication

• 2+ years experience

  in sales, customer service, or lead generation roles

• Proven ability to qualify leads

  and handle sales objections professionally

• Experience with project management tools

  (Airtable, Notion, or similar database systems)

• Strong organizational skills

  and ability to manage multiple client accounts simultaneously

• Reliable high-speed internet connection (minimum 25 Mbps)
• Professional workspace free from distractions during work hours
• Proficiency with Google Workspace, Slack, and calendar management tools
• Familiarity with email management platforms (Smartlead, Instantly preferred)
• Basic understanding of sales funnels and B2B lead generation processes

• Previous experience with cold email or outbound sales campaigns
• Knowledge of B2B sales cycles and decision-making processes
• Experience with AI tools for sales automation and response management
• Background in agency or client services environment
• Understanding of email deliverability and compliance best practices
• Familiarity with Airtable or similar database management systems

• Competitive monthly compensation:

  $700-$1,000 based on experience and performance

• Performance bonuses

  based on client satisfaction and lead conversion rates

• Growth opportunities

  within our expanding agency (we're actively hiring and scaling)

• Flexible schedule

  with core overlap hours for team coordination

• Training on our proven systems

  and cold email methodologies

• Access to our $79/month Cold Email Masterclass

  community (600+ members)

• Ongoing coaching

  from senior team members with 10+ years of sales experience

• Exposure to 20+ industries

  and diverse B2B business models

• Fully remote position

  - work from anywhere

• Collaborative team culture

  with regular team meetings and support

• Modern tech stack

  - access to premium tools and software

• Direct impact

  - your work directly affects client revenue and success

You'll be evaluated based on:

• Response time:

  Average response time to interested leads (target: <10 minutes)

• Meeting booking rate:

  Percentage of interested leads converted to meetings (target: 50%+)

• Lead quality score:

  Client feedback on lead qualification accuracy

• Client satisfaction:

  Weekly client ratings and feedback scores

• Pipeline management:

  Accuracy of Airtable data and follow-up completion rates

• 25-30 hours per week

  with flexibility around core business hours

• Monday-Friday availability

  during peak response times (9 AM - 5 PM EST preferred)

• Quick response capability

  during business hours for time-sensitive leads

• Weekly team meetings

  and monthly client check-ins

• Occasional weekend monitoring

  during high-volume campaign launches

one email

1. Resume

   highlighting relevant sales, customer service, or lead generation experience

2. Cover letter

   (maximum 300 words) explaining:

• Why you're interested in helping B2B companies convert leads into revenue
• Your experience managing multiple priorities or customer communications
• Your availability and preferred work schedule

Email Subject Line:

Send to:

Step 1: Application Review (48-72 hours)

• We'll review your application materials
• Qualified candidates will receive our skills assessment via email

Step 2: Skills Assessment

• Complete our Client Success Assessment - a 30-minute simulation that tests your ability to manage multiple prospect communications and prioritize effectively
• Return completed assessment within 48 hours of receiving it
• Top performers will be invited to interview

Step 3: Video Interview (30-45 minutes)

• Discussion of your background and interest in the role
• Review of your assessment results and approach
• Questions about handling various client scenarios
• Opportunity for you to ask questions about the role and company

Step 4: Reference Check & Final Decision

• We'll contact your provided references
• Final candidates will receive an offer within 1 week

• Attention to detail

  - Can you catch important information in complex scenarios?

• Professional communication

  - Are your responses clear, helpful, and appropriate?

• Prioritization skills

  - Can you identify the most urgent issues correctly?

• Problem-solving ability

  - How well do you handle complex or unclear situations?

Timeline:

Ready to join a growing agency that's revolutionizing B2B lead generation?

We're looking for someone who thrives in a fast-paced environment, loves helping businesses grow, and wants to be part of a team that's generated millions in client revenue through strategic cold outreach.

• Buzzlead is an equal opportunity employer committed to diversity and inclusion.