Client Servicing Specialist

About Company

Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education. We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month.

Location: Gurugram

Job Type: Full-time

Pay Range: Upto 4.5 LPA

Key Responsibilities:

• Lead contract negotiations and oversee a seamless onboarding experience for new clients.

• Foster and maintain long-term client relationships through exceptional service and communication.

• Develop and execute client retention strategies to drive sustained business growth.

• Collaborate with internal teams to ensure client requirements and expectations are consistently met.

• Collect and act on client feedback to enhance service delivery and satisfaction.

• Maintain organized records of all client interactions, agreements, and business development efforts.

• Prepare and present regular reports on client engagement, satisfaction, and growth metrics to management.

Requirements:

▫️ Bachelor’s degree from Tier 2 College Or experience in client servicing, or a related role.

▫️ Strong communication and interpersonal skills, with the ability to manage and nurture client relationships effectively.

▫️ Ability to work collaboratively with cross-functional internal teams to meet client needs.

▫️ Proficiency in MS Excel and Basic understanding of digital marketing concepts is a plus.

▫️ Ability to understand client needs and confidently present tailored solutions.

▫️ Strong organizational skills, attention to detail, and a collaborative mindset.

▫️Ability to join immediately and work from or relocate to the work location.

(Delhi NCR candidates preferred)

Interested- Share your resume to simran.pandita@collegedunia.com or 9599467536