Client Servicing Specialist

Collegedunia Web Pvt Ltd. is a prominent educational portal and India’s largest review platform, offering information on more than 27,000 colleges, 7000+ courses, and 350+ exams in various streams. Committed to providing authentic and helpful information, Collegedunia aims to assist students and parents in making informed decisions about higher education in India and abroad. With an average of 10 Lac daily sessions, Collegedunia strives to reach a wide audience of students seeking educational guidance.

Job Location: Gurgaon, Haryana

Pay Range: Upto 4 LPA

Job Type: Full-Time

Key Responsibilities:

- Oversee contract negotiations and ensure a smooth onboarding process for new clients.
- Build and maintain strong, long-lasting client relationships by providing exceptional customer service.- Proactively identify and develop new business opportunities, including upselling services to existing clients.- Create and implement effective strategies for client retention and business growth.- Collaborate with internal teams to ensure client needs and expectations are met.- Track client feedback and continuously improve service delivery to exceed client expectations.- Maintain accurate records of client interactions, contracts, and business development activities.- Provide regular reports to management on client satisfaction, business growth, and opportunities.

Requirements:

- Proven experience in client servicing, business development, or a related role.
- Strong communication and interpersonal skills, with the ability to manage and nurture client relationships effectively.- Demonstrated ability to identify and capitalize on upselling opportunities.- Experience in creating and executing strategies aimed at client retention and business growth.- Ability to work collaboratively with cross-functional internal teams to meet client needs.- Proficient in MS Excel and familiar with digital marketing fundamentals.- Strong organizational skills and attention to detail.

(Delhi NCR candidates preferred)

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Application Question(s):

• What is your Current CTC ?

Experience:

• Digital marketing: 1 year (Required)

Work Location: In person

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Application Question(s):

• Current ctc?
• Expected ctc?

Work Location: In person