Client Servicing Specialist

You will be responsible for the following key tasks in this role: - Serve as the primary point of contact for assigned clients, understanding their needs and providing proactive support throughout their journey. - Manage the end-to-end client servicing process, including onboarding relevant experts, regular follow-ups with clients & SMEs, and addressing any client inquiries or concerns. - Build and nurture strong client relationships, acting as a trusted advisor and strategic partner. - Identify opportunities for upselling and cross-selling to drive revenue growth and maximize client value. - Ensure effective and timely communication with clients, providing regular updates and progress reports. - Monitor client satisfaction, gather feedback, and implement continuous improvement initiatives to enhance the client experience. - Stay updated on industry trends and market insights. Qualifications required for this role: - Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience of at least 3 years in client servicing, account management, or a similar role. - Strong interpersonal and communication skills with the ability to build rapport and establish trust with clients and experts. - Excellent organizational and time management abilities, with a keen attention to detail. - Results-oriented mindset with a focus on achieving client satisfaction and driving business growth. - Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment. - Knowledge of the industry and understanding of expert networks is a plus. - Professionalism, integrity, and a commitment to delivering exceptional client experiences.,