Client Servicing Specialist

Infollion Research Services Limited, incorporated in 2009, is a B2B human cloud platform focused on connecting businesses with senior talent and subject matter experts for on-demand contingent hiring and work arrangements. The company's portfolio comprises global management consulting firms, private equity funds, hedge funds, and corporates, with a focus on the gig economy particularly. By offering specialised services and leveraging its extensive network, the company provides a platform that bridges the gap between clients and top industry talent. The company has more than 20k experts globally and 70k experts in India, with a presence across most industries.

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Job Responsibilities

• :
  Serve as the primary point of contact for assigned clients - understanding their needs and providing proactive support throughout their jour
• neyManage the end-to-end client servicing process, which includes onboarding relevant experts, regular follow-ups with clients & SMEs, and addressing any client inquiries or conce
• rnsBuild and nurture strong client relationships, acting as a trusted advisor and strategic partn
• er.Identify opportunities for upselling and cross-selling to drive revenue growth and maximize client va
• lueEnsure effective and timely communication with clients, providing regular updates and progress repo
• rtsMonitor client satisfaction, gather feedback, and implement continuous improvement initiatives to enhance the client experie
• nceStay updated on industry trends and market insigh

ts.Requireme

• nts:Bachelor's degree in Business Administration, Marketing, or a related fi
• eld.Proven experience of atleast 3 years in client servicing, account management, or a similar r
• ole.Strong interpersonal and communication skills with the ability to build rapport and establish trust with clients and expe
• rts.Excellent organizational and time management abilities, with a keen attention to det
• ail.Results-oriented mindset with a focus on achieving client satisfaction and driving business gro
• wth.Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environm
• ent.Knowledge of the industry and understanding of expert networks is a p
• lus.Professionalism, integrity, and a commitment to delivering exceptional client experie