Client Servicing Specialist

The Account Manager plays a crucial role in establishing and nurturing long-term, trusting relationships with customers. Your primary responsibility will be to manage a portfolio of assigned customers, foster new business opportunities from existing clients, and actively pursue new sales prospects. As the Account Manager, you will serve as the primary point of contact for all customer account management issues. Building and sustaining robust client relationships will be essential to your success in this role. You will be tasked with negotiating contracts, finalizing agreements to drive profitability, and cultivating trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. Your day-to-day activities will involve ensuring the timely and successful delivery of our solutions in alignment with customer needs and objectives. You will be expected to provide clear updates on the progress of monthly/quarterly initiatives to both internal and external stakeholders. Additionally, your role will encompass developing new business opportunities with existing clients, as well as identifying areas for enhancement to achieve sales targets. Tracking and forecasting key account metrics, such as quarterly sales outcomes and annual forecasts, will be integral to your responsibilities. You will also be required to generate reports on the status of customer accounts and provide assistance in handling challenging client requests or escalations when necessary. To excel in this role, you must demonstrate exceptional communication, presentation, and influencing skills with key stakeholders across all organizational levels, including executives and C-level personnel. A minimum of 3 years of experience in the relevant field is mandatory for this position. Your track record should reflect proficiency in delivering client-focused solutions tailored to meet customer requirements. The ability to manage multiple account management projects simultaneously, while upholding meticulous attention to detail, is crucial. Strong listening, negotiation, and presentation capabilities, coupled with excellent verbal and written communication skills, are essential traits for success in this role. Additionally, possessing strong analytical skills will be advantageous in effectively fulfilling the responsibilities of an Account Manager.,