Client Servicing Executive

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About Roadcast

Roadcast is a leading logistics technology company helping enterprises automate, optimize, and scale their mobility and supply-chain operations. Our AI-powered platform empowers businesses across industries with real-time tracking, route planning, fleet automation, and operational efficiency.

Role Overview

Technical Operations & Client Support Executive

Key Responsibilities

• Coordinate with technicians and internal teams for the installation, troubleshooting, and maintenance of IoT devices and software platforms.
• Configure, test, and validate hardware devices before client deployment.
• Monitor live dashboards to detect technical issues, outages, or configuration failures and ensure timely resolution.
• Serve as a primary point of contact for clients regarding system performance, device issues, escalations, and technical support.
• Maintain updated records of device assignments, installation logs, tickets, and operational reports.
• Identify recurring technical problems and collaborate with product and tech teams for long-term fixes and improvements.
• Train clients on platform features, device usage, system setup, and best practices.
• Support backend operations including order processing, return management, device testing, and logistics coordination.
• Conduct periodic health checks of deployed systems and ensure SLA adherence.
  

Required Skills & Qualifications

• Bachelor's degree in Engineering (Electronics, Computer Science, IT, Electrical, or related field).
• 1–2 years of experience in a technical or field-support role (IoT, hardware, SaaS, IT support, or operations preferred).
• Familiarity with GPS devices, IoT systems, networking basics, or hardware configuration (preferred).
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Proficiency in MS Excel, CRM tools, ticketing systems, or technical dashboards.
• Ability to multitask, prioritize and work in a fast-paced environment with time-sensitive requirements.
• Problem-solving mindset with strong analytical thinking and attention to detail.
• Willingness to work on-field coordination and stretch during critical deployments or escalations.
  

Preferred Qualities

• Experience in SaaS or logistics technology solutions.
• Tech-driven, process-oriented, and eager to learn new tools and systems.
• Strong ownership mindset and a customer-first approach.