Client Services Executive

Job Description

About Dott Social Dott Social is a tech-driven digital agency dedicated to empowering brands with innovative strategies and measurable results. We specialise in SEO, social media marketing, performance marketing, tech development, and creative content to help businesses build strong digital-first identities and thrive in today’s competitive landscape. With a data-driven approach and a passion for creativity, we collaborate with our clients to deliver exceptional results and scalable growth. At Dott Social, we create meaningful connections between brands and their audiences, fostering innovation and growth. Location: On-site Company: Dott Social Experience: 0 to 2 years Employment Type: Full-time Dott Social is looking for a proactive and detail-oriented Client Service Executive to act as a bridge between our internal teams and clients. You’ll play a key role in ensuring smooth communication, validating deliverables, and maintaining project alignment that drives client satisfaction and long-term success. Key Responsibilities Act as the main point of contact for assigned clients Coordinate with internal teams (design, content, tech, performance) to ensure timely and quality delivery of all work Understand client objectives and communicate them clearly to the team Write or review content when needed to align with the brand’s tone and goals Validate all deliverables with a sharp eye for detail, alignment, and strategic fit Ensure smooth task tracking, follow-ups, and delivery alignment to achieve 100% success rate Schedule and lead regular client meetings and reporting calls Prepare performance reports, summaries, and presentations Required Skills & Experience 0 to 2 years of experience in client servicing, account management, or digital marketing Strong written and verbal communication skills, including ability to write or refine content Excellent attention to detail with a keen eye for validating visual and written deliverables Organised, proactive, and capable of aligning all moving parts for smooth execution Basic understanding of digital marketing and social media platforms Familiarity with tools like Google Workspace, Trello, Notion, or Asana Ability to manage multiple clients and meet deadlines Nice to Have Prior agency experience or internship in a similar role Familiarity with digital marketing KPIs and campaign analytics Experience preparing reports and handling performance dashboards Benefits Competitive salary based on experience Flexible work schedule Growth and training opportunities Collaborative, feedback-driven team culture Real ownership and exposure across projects How to Apply To apply, please send your resume and cover letter to hello@dott.social. In your cover letter, briefly explain: Why you want to join Dott Social How your background aligns with a client-facing and quality-driven role Any writing samples or deliverables you’ve contributed to or reviewed We’re excited to see how your clarity and eye for detail can elevate our client success!