Client Services Executive

Job Description

Company Description IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers across various industries. The platform supports Small & Medium Enterprises (SMEs), large enterprises, and individual buyers by providing access to diverse portfolios of quality products. Since its inception in 1999, IndiaMART has facilitated over 20.6 Crore buyers in exploring and choosing from 11.5 Crore products, sourced from 82 Lakh suppliers. With over 5000 employees across India, IndiaMART enhances business visibility and credibility for suppliers, promoting business growth and operational efficiency. Role Description This is a full-time on-site role for a Client Services Executive based in Mumbai. The Client Services Executive will be responsible for managing client relationships, ensuring customer satisfaction, and maintaining business relationships. Day-to-day tasks include addressing client inquiries, resolving issues, conducting follow-ups, and analyzing client feedback to improve services. The role involves collaboration with various teams to ensure the seamless delivery of services to clients. Qualifications Client Services, Client Relations, and Customer Satisfaction skills Experience in Business Relationship Management Strong Analytical Skills Excellent communication and interpersonal skills Ability to work independently and collaboratively Experience with CRM software is a plus Bachelor's degree in Business Administration, Marketing, or a related field MBA graduate / Any graduate with minimum 9 months of work experience in sales and relevant field. 65%+in 10th and 12th 60%+ in graduation Interested in sales and servicing Show more Show less