Client Service Coordinator

Job Title: Client Service Coordinator – Logistics (B2B Email Process)

Department: Logistics / Client Services

Location: Gurgaon (WFO)

Reports To: Team Lead/ Client Services Supervisor

Job Summary: We are seeking a detail-oriented and proactive Client Service Coordinator to support our Logistics operations through efficient handling of B2B communications via email. The ideal candidate will act as the key liaison between our internal logistics team and external business clients, ensuring timely, accurate, and professional coordination of orders, shipments, and related queries. This role is email-driven, requiring excellent written communication, organization, and multitasking skills.

Key Responsibilities:

Client Communication (Email): Serve as the primary point of contact for B2B clients through professional email correspondence.

• Respond promptly to inquiries related to order status, shipping schedules, delays, documentation, and returns.
• Maintain a courteous and service-focused tone in all client interactions.

Order & Shipment Coordination: Collaborate with internal logistics, warehouse, and sales teams to ensure smooth processing and fulfilment of client orders.

• Track shipments and proactively communicate updates to clients.
• Address any discrepancies or delays, and work on quick resolution.

Documentation & Reporting: Prepare, review, and send logistics-related documents such as invoices, packing lists, and shipping confirmations.

• Maintain accurate records of client interactions, issues, and resolutions in internal systems or CRM tools.
• Generate regular reports on client service metrics and email ticket volumes. • Process Improvement:
• Identify recurring issues or inefficiencies in the email handling or logistics process and recommend improvements.
• Contribute to updating SOPs and knowledge base for consistent service delivery.

Qualifications:

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.

• 1–3 years of experience in a client service or logistics coordination role, preferably in a B2B environment.

• Strong written communication skills with attention to tone, grammar, and clarity.

• Familiarity with supply chain processes, shipping documentation, and order lifecycle.

• Experience using CRM systems, order management tools, or ticketing platforms.

• Proficient in Microsoft Office (especially Outlook, Excel, and Word).

Job Type: Full-time

Pay: ₹30,000.00 - ₹38,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• CSR: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person