Client Retention / Relationship Manager up to 50K

CTC : ₹50,000 per month Experience : Minimum 5 Years About Aimlay At Aimlay , we are committed to empowering individuals through education and career transformation. We provide a platform for working professionals to pursue higher education while managing their careers. As we continue to grow, we are looking for a skilled and empathetic Client Retention/Relationship Manager to strengthen our client engagement, grievance resolution, and retention strategies. Role Overview As a Client Retention/Relationship Manager , you will be responsible for managing client grievances, improving satisfaction, and driving retention. You will act as a key liaison between our clients and internal teams, ensuring a seamless and positive experience throughout the client journey. Key Responsibilities 1. Grievance Management Timely acknowledgment, registration, and resolution of client grievances as per defined TAT. Maintain a comprehensive grievance log; track and manage all open cases until closure. Identify root causes of recurring issues and take corrective/preventive actions to minimize repeated complaints. 2. Escalation Handling Handle escalated grievances with urgency and professionalism. Collaborate with the Sales team to resolve complex or high-impact concerns. Coordinate with internal departments (Operations, Academic, etc.) to ensure effective problem-solving. 3. Customer Retention Design and implement strategic retention plans to reduce churn and boost repeat engagement. Analyze client behavior to identify at-risk clients and roll out targeted retention campaigns. Partner with Sales, Marketing, Product, and Support teams to optimize the end-to-end client experience. Track key metrics like churn rate, retention rate, CSAT (Customer Satisfaction Score), and NPS (Net Promoter Score). Leverage CRM tools and marketing automation platforms to monitor and enhance retention efforts. Stay informed on industry trends and competitor strategies to strengthen loyalty programs. 4. Upselling & Revenue Generation Explore upselling opportunities with existing clients to promote additional services. Ensure timely follow-ups and collections to maintain positive cash flow. Contribute to overall revenue growth by nurturing long-term client relationships. Requirements Minimum 5 years of experience in client servicing, grievance management, or customer relationship roles. Strong communication, problem-solving, and analytical skills. Experience working with CRM systems and reporting tools. Ability to handle escalations calmly and professionally. Proactive attitude with a focus on customer satisfaction and retention. Why Join Aimlay? Opportunity to make a real impact in the education and career transformation space. Collaborative work environment with growth opportunities. Be a part of a passionate team dedicated to student and client success. To apply or want to connect +91 9958773900 Vimlesh Show more Show less