Client Relationship Manager

Dear All,

Greetings from Eleque Infra!!

We are hiring CRM Manager earlier experienced in real estate industry

(Note: Only Females can apply)

Location

Notice Period

CTC

Key Responsibilities:

1. Customer Relationship Management

• Serve as the primary point of contact for customers post-booking till handover.

• Manage customer queries, requests, and complaints efficiently and with professionalism.

• Regularly update customers on project progress, payment schedules, possession timelines, etc.

• Ensure timely resolution of escalations to maintain customer satisfaction and trust.

2. CRM System Management

• Maintain and update customer data in the CRM software (e.g., Salesforce, Zoho, Far vision, etc.).

• Track leads, bookings, collections, and customer interactions through CRM tools.

• Generate and analyze CRM reports to support management decisions and improve processes.

3. Coordination with Internal Teams

• Work closely with Sales, Finance, Projects, and Legal teams to ensure seamless information flow and customer service.

• Coordinate issuance of Allotment Letters, Demand Letters, Payment Receipts, and other customer documentation.

• Ensure all commitments made at the time of sale are fulfilled in coordination with respective departments.

4. Payments & Documentation

• Follow up on payment milestones and ensure timely collections.

• Coordinate documentation related to Agreements, Possession, and Registration.

• Assist customers with home loan documentation and liaise with banks/NBFCs when required.

5. Customer Retention & Feedback

• Conduct regular feedback calls and satisfaction surveys post-possession.

• Develop and implement strategies to improve customer retention and referral rates.

• Manage customer engagement events, communication drives, and post-sale interactions.

 Key Skills & Competencies:

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficiency in CRM tools and MS Office Suite.

• Problem-solving attitude with a customer-first approach.

• Attention to detail and process-oriented mindset.

• Ability to work collaboratively across departments.

hr1@elequeinfra.com