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Description
Company Overview Neuraleap Technologies Group is at the forefront of innovation, committed to delivering cutting-edge technology solutions that enhance business operations. Our mission is to empower clients with the tools they need to thrive in a rapidly changing environment. At Neuraleap, we value creativity, collaboration, and integrity in all our endeavors, fostering a culture where every employee is encouraged to bring their unique perspective to the table. We are dedicated to building long-lasting relationships with our clients, ensuring their success is aligned with our own. Role Responsibilities Act as the primary point of contact for assigned clients and maintain strong relationships. Understand client needs and ensure alignment with Neuraleap's services. Conduct regular check-ins and assessments to gauge client satisfaction and address concerns. Collaborate with cross-functional teams to deliver effective solutions tailored to client requirements. Develop and implement client engagement strategies to enhance customer loyalty. Manage project timelines and ensure deadlines are met for deliverables. Identify opportunities for upselling and cross-selling services to existing clients. Create and present reports on client performance metrics to stakeholders. Resolve issues and provide exceptional support to enhance client experience. Maintain comprehensive documentation of client interactions and feedback. Stay informed on industry trends and competitors to provide insightful client recommendations. Assist in the development of training programs for clients on our products and services. Participate in networking events and industry conferences to promote Neuraleap's offerings. Facilitate communication between clients and internal teams for seamless project execution. Provide feedback and insights to improve company offerings based on client experiences. Qualifications Bachelor's degree in Business, Communications, or related field. Minimum 3 years of experience in client relationship management or sales. Proven track record of meeting or exceeding client satisfaction and sales targets. Strong interpersonal and communication skills, both written and verbal. Ability to work on-site and collaborate with various teams. Excellent problem-solving skills and a proactive approach to client management. Ability to analyze data and use insights to enhance client relationships. Strong organizational and time management abilities. Experience with CRM software and client management tools. Negotiation skills with a focus on building long-term partnerships. Familiarity with market research and competitor analysis. Understanding of the technology industry and its trends. Ability to work independently as well as part of a team. A customer-centric mindset aimed at providing excellent service. Bilingual proficiency is a plus. Skills: time management,data analysis,customer service,problem-solving,team collaboration,market research,customer,negotiation,communication skills,client management,sales strategies,crm software,negotiation skills,crm,sales,relationship building,organizational skills,client relationship management,communication Show more Show less
