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Client Relationship Executive

Sarvadnya Infotech Llp

0 - 31 years

0 Lacs

Central Business District Belapur, Navi Mumbai

Posted:16 hours ago| Platform: Apna logo

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Skills Required

support monitoring tracking upselling collaboration reporting analysis metrics development communication service negotiation management

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities: Building and Maintaining Relationships: Cultivating strong, positive relationships with clients, acting as their main point of contact. Understanding Client Needs: Identifying and assessing client requirements to offer suitable products or services. Providing Support and Solutions: Addressing client inquiries, resolving issues, and offering guidance on relevant products or services. Monitoring Client Satisfaction: Tracking client feedback and satisfaction levels, and implementing improvements. Cross-Selling and Upselling: Identifying opportunities to offer additional products or services to existing clients. Collaboration: Working with internal teams to ensure client needs are met and that the company delivers on its promises. Reporting and Analysis: Tracking client relationship metrics and providing regular updates on performance. Business Development: Identifying and pursuing new business opportunities within the existing client base. Skills and Qualifications: Strong communication and interpersonal skills. Excellent customer service and relationship-building abilities. Ability to understand and assess client needs. Problem-solving and conflict-resolution skills. Sales and negotiation skills (in some roles). Organizational and time management skills. Knowledge of relevant products and services (depending on the industry). Ability to work independently and as part of a team.

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