Client Relations Manager

A Client Relationship Manager (CRM) is responsible for building, maintaining, and strengthening relationships with a company’s clients to ensure satisfaction, loyalty, and long-term engagement. This role is a blend of customer service, sales, and account management, and is crucial in industries like finance, marketing, technology, and professional services.

Key Responsibilities:

• Serve as the main point of contact for clients.
• Address client needs, inquiries, and complaints in a timely and professional manner.
• Ensure high levels of client satisfaction.
• Develop a deep understanding of clients’ businesses, goals, and challenges.
• Build trust and rapport through regular check-ins, updates, and meetings.
• Identify opportunities to add value and deepen the partnership.
• Monitor client accounts to ensure service delivery and performance expectations are met.
• Collaborate with internal teams to tailor solutions and resolve issues.
• Prepare reports, updates, and performance reviews for clients.
• Identify upselling or cross-selling opportunities.
• Help retain existing clients and reduce churn.
• Participate in contract renewals, proposals, and negotiations.
• Gather client feedback and relay it to product, marketing, or development teams.
• Help shape future products or services based on client needs and market trends.

Key Skills & Qualities:

• Strong interpersonal and communication skills
• Problem-solving mindset
• Emotional intelligence and empathy
• Organizational and multitasking ability
• Sales and negotiation skills
• Knowledge of CRM software (like Salesforce, HubSpot, etc.)

Job Type: Full-time

Pay: ₹15,717.85 - ₹24,711.69 per month

Work Location: In person