Client Relations Manager

We're Hiring – Client Relations Manager

Location: Edapally, Cochin

Experience: 4 – 6 Years

Qualification: Any Degree (Preference for candidates with Legal Background – LLB)

Salary: Best in the Industry

Are you a people-oriented professional with a passion for conflict resolution and customer retention? We are looking for a Client Relations Manager who brings strong emotional intelligence, service knowledge, and a customer-first attitude to our team.

Key Requirements:

✅ Proven experience (4–6 years) in handling client relations, escalations, or grievance redressal

✅ Excellent conflict resolution skills and empathy-driven communication

✅ Strong product/service knowledge with a retention-focused mindset

✅ High Emotional Intelligence (EQ) and the ability to manage sensitive customer situations

✅ Preference for candidates with a legal background (LLB)

Responsibilities:

• Address and resolve client concerns with professionalism and empathy
• Build long-term relationships through proactive client engagement
• Liaise with internal departments to ensure service delivery and client satisfaction
• Implement strategies focused on customer retention and loyalty
• Serve as the go-to person for escalated issues or service recovery cases

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person