Optima Manufacturing

A Client Relationship Manager (CRM) is responsible for building, maintaining, and strengthening relationships with a company’s clients to ensure satisfaction, loyalty, and long-term engagement. This role is a blend of customer service, sales, and account management, and is crucial in industries like finance, marketing, technology, and professional services. Key Responsibilities: Serve as the main point of contact for clients. Address client needs, inquiries, and complaints in a timely and professional manner. Ensure high levels of client satisfaction. Develop a deep understanding of clients’ businesses, goals, and challenges. Build trust and rapport through regular check-ins, updates, and meetings. Identify opportunities to add value and deepen the partnership. Monitor client accounts to ensure service delivery and performance expectations are met. Collaborate with internal teams to tailor solutions and resolve issues. Prepare reports, updates, and performance reviews for clients. Identify upselling or cross-selling opportunities. Help retain existing clients and reduce churn. Participate in contract renewals, proposals, and negotiations. Gather client feedback and relay it to product, marketing, or development teams. Help shape future products or services based on client needs and market trends. Key Skills & Qualities: Strong interpersonal and communication skills Problem-solving mindset Emotional intelligence and empathy Organizational and multitasking ability Sales and negotiation skills Knowledge of CRM software (like Salesforce, HubSpot, etc.) Job Type: Full-time Pay: ₹15,717.85 - ₹24,711.69 per month Work Location: In person