Client Partner

As a Client Partner / Client Success Manager at our company, you will play a crucial role in driving business growth, nurturing strong client relationships, and ensuring exceptional service delivery. Your responsibilities will include: - Building and maintaining strong relationships with key decision-makers to understand client needs, address concerns, and identify growth opportunities. - Identifying and pursuing opportunities for upselling and cross-selling services to existing clients to drive revenue growth. - Increasing client engagement through regular interactions, meetings, and feedback sessions to ensure satisfaction and loyalty. - Collaborating with internal teams to align with client needs and meet performance metrics. - Working with technical teams to promptly resolve client issues and incidents, ensuring services are delivered as per agreed service definitions and SLAs. - Conducting thorough needs analysis to develop tailored solutions that meet client requirements. To excel in this role, you should have: - 15 years of experience in the IT services sector, with at least 8 years of experience in managing BFSI clients. - Essential experience working in Global Capability Centers (GCCs). - Preferred experience in Enterprise SaaS solutions. - Excellent communication and interpersonal skills to build strong relationships with clients and internal stakeholders. - Strong team player with the ability to collaborate effectively with cross-functional teams. Additionally, here are some details about our company, Bits in Glass - India: Bits in Glass (BIG) has been in business for over 20 years and recently joined hands with Crochet Technologies in 2021 to form a larger organization under the Bits In Glass brand. With offices in Pune, Hyderabad, and Chandigarh, we are specialized Pega and Elite Appian partners, providing solutions with deep industry expertise. We operate in the United States, Canada, United Kingdom, and India, with a dedicated global Pega CoE. Lastly, as part of our company culture, we offer various employee benefits such as opportunities for career growth, challenging projects, global exposure, flexible work arrangements, comprehensive benefits including health insurance and paid time off, and learning opportunities to upskill yourself in new technologies like AI-enabled Pega solutions, Data engineering, Integration, and cloud migration. We foster a collaborative and inclusive environment that values diversity, continuous learning, integrity, excellence, and a client-centric approach.,