Client Partner

Role Overview

The Client Partner will be responsible for owning strategic client relationships, driving revenue growth, and ensuring delivery excellence for SAP-centric services. This role demands a blend of account management, consultative selling, and partnership with delivery teams to create long-term value for clients.

Key Responsibilities

Client Relationship Management

• Act as the

  primary point of contact

  for assigned client accounts.
• Build and nurture

  C-level and stakeholder relationships

  to position the company as a trusted partner.
• Understand client business needs, SAP landscape, and transformation roadmaps.

Sales & Growth

• Drive

  account growth

  through SAP-centric services (Implementation, AMS, Upgrades, S/4HANA, Cloud, Analytics).
• Own and achieve

  revenue and margin targets

  for the client portfolio.
• Identify cross-sell and up-sell opportunities across SAP modules and adjacent technologies.
• Partner with presales and solution teams to design winning proposals, RFP responses, and value propositions.

Delivery Governance

• Work closely with delivery leads to ensure

  service quality, SLAs, and client satisfaction

  .
• Conduct quarterly business reviews (QBRs) with clients.
• Escalation point for account-related delivery issues and risk mitigation.

Strategic Engagement

• Track

  industry trends, SAP product innovations, and client priorities

  to proactively propose solutions.
• Drive

  joint transformation programs

  with clients, such as SAP S/4HANA migrations and cloud initiatives.
• Build partnerships with SAP and ecosystem partners to strengthen client offerings.

Required Skills & Experience

• 1218 years of IT services experience

  , with at least

  7+ years in SAP-centric client/account management roles

  .
• Proven track record of managing

  $10M+ annual revenue portfolios

  in SAP services.
• Strong understanding of

  SAP S/4HANA, SAP Cloud, Analytics, and AMS

  business models.
• Excellent

  relationship-building skills

  with CXO-level stakeholders.
• Strong

  commercial acumen

  experience in contracts, pricing, and negotiations.
• Ability to collaborate with delivery, presales, and practice teams to ensure account growth.
• Excellent communication, presentation, and executive reporting skills.

Education

• Bachelor's degree in Engineering/Technology/Business.
• MBA preferred.
• SAP certifications (functional or sales-focused) a plus.