Client Operations Specialist

Client Operations Specialist

Role & responsibilities

• Act as the single point of contact between the

  parent company and the client

  for all operational and administrative requirements.

• Initiate and manage onboarding activities

  such as raising tickets for new joiners, securing approvals for email creation, and coordinating IT asset allotments.
• Ensure timely drafting, reviewing, finalization, and approval of

  Statements of Work (SOWs)

  in alignment with internal and client protocols.
• Track and manage

  Purchase Order (PO) approvals

  and

  consultant timesheets

  for billing and compliance.
• Handle

  ad hoc requirements

  from both client and parent company, ensuring responsiveness and closure.
• Collaborate with multiple departments (HR, IT, Finance, Delivery, Procurement) to ensure all checkpoints are met across the consultant lifecycle.
  
• Drive and maintain

  process documentation, process mapping, SOPs

  , and workflows.
• Promote and ensure strict

  adherence to governance protocols, audit requirements

  , and internal controls.
• Create periodic status reports and dashboards related to onboarding, asset status, PO, timesheet tracking, etc.

Preferred candidate profile

• Bachelor's degree in Business administration, HR, or related field

• Immediate Joiners are preferred
  
• 35 years of experience in

  client-facing operations

  , preferably in an IT/Staffing/Consulting environment
• Prior experience working with

  vendor-partner or managed service models

  is highly desirable