Client Delivery Executive

Client Delivery Engineer

Summary

The client’s Client Services Team plays a vital role in ensuring a seamless customer experience. The team is responsible for client onboarding and implementation projects, as well as assisting the support and relationship management teams with production client management.

We are looking for a Client Delivery Engineer to join our team in the client’s India office. This role may involve occasional travel to other client locations.

The ideal candidate will have a strong technical background, an interest in data and financial markets, and the ability to manage multiple workstreams with a proactive, solutions-oriented mindset. In return, the client offers the opportunity to gain deep expertise in a complex and evolving sector, opening doors to exciting career growth.

Full Time – Chennai central office location.

About Us

With the launch of our brand-new Chennai, India office, this is a unique opportunity to join a fast-moving team in a dynamic, startup-style environment. The client is a highly regarded global company now building a key technology centre in Chennai, offering the chance to be part of a global team while also helping build a new group from the ground up.

Step into the future with the client — Founded in 2014, we are an established, core utility provider of analytics and optimisation tools for the derivatives industry. From London to New York, Sydney to Singapore, hedge funds, asset managers, and banks worldwide rely on our solutions.

Our award-winning platform empowers clients to reduce margin, optimise collateral, and strengthen their liquidity risk framework through real-time, front-to-back analytics on the full cost of derivatives trading.

What sets us apart?

• Recognised as a leading derivatives technology and analytics provider
• Global impact with a rapidly expanding footprint
• Trusted by the largest asset managers in the world
• Enterprise-grade security (ISO 27001 & SOC-2)
• Seamless integration with OMS, EMS, and collateral systems

At the client, our client-centric approach drives everything we do. We are a collaborative, energetic team transforming how the financial world manages liquidity risk. With challenging projects, continuous learning opportunities, and cutting-edge technology, we empower our employees to grow their skills and reach their full potential every day.

Role

The Client Services Team are experts in using the client’s software and all its functionality. Within this team, the Client Delivery Engineer is responsible for the technical implementation involved in configuring and integrating the client’s software for end users.

Specific responsibilities include:

• Working alongside a Client Services Manager to provide technical assistance in implementing the client’s software according to a documented implementation plan.
• Working with APIs, SFTP, and the client’s User Interface to integrate client data into the platform’s data structure.
• Using a range of data formats such as JSON, XML, or CSV to receive data and transform it into internal formats using Jinja2 templates.
• Quickly understanding and manipulating large, complex datasets, including debugging error messages and identifying incorrect data formats.
• Ensuring required functionality performs as expected through detailed testing and validation.
• Delivering user training and documentation to internal teams on platform functionality.
• Contributing to technical discussions with client technical teams.
• Identifying potential process improvements within the team.
• Adapting internal scripts (primarily in Python) for internal tools.

Tech Stack

We work with a modern, scalable tech stack. To be successful in this role, you’ll need solid experience with core tools, platforms, and technologies, including:

• API clients such as Postman, SoapUI, Bruno, or similar
• Python for scripting and automation
• Basic AWS tooling (logs, file loading, entering Docker containers, etc.)

Required Qualifications & Experience:

• Good understanding of Python
• Experience with automation tools such as SoapUI and Postman
• Proficiency in MS Word, Excel, PowerPoint
• Understanding of financial instruments; experience in Prime Brokerage is a plus

Skills & Competencies:

• Strong attention to detail
• Excellent organisational skills with the ability to drive progress across multiple parallel workstreams
• Strong communication skills with internal stakeholders
• Experience handling and manipulating large, complex datasets
• Proven ability to document data flows and create client-facing user documentation
• Comfortable working with data transmission layers such as APIs and SFTP
• Excellent teamwork skills
• Professional fluency in English (written and spoken)
• Strong interpersonal and communication skills, with the ability to collaborate across global teams and time zones

Benefits

We offer a competitive and rewarding compensation package, including:

• Competitive salary based on experience and role fit

• Annual/Performance Bonus:

• Retention Bonus: Equivalent to 1 month’s salary upon completion of a 6-month probation
• Annual discretionary performance bonus
• Health Insurance
• Life Insurance
• Meal Benefits

• Learning & Development:

  Training, accreditation, and development opportunities aligned with your role and career goals

• Enhanced Leave Policy:

  18 days of leave plus 1 additional day per year of service, up to 5 extra days

• Transport Budget:

  For roles requiring commutes outside business hours