Chief Operating Officer (COO)

Key Responsibilities:1. Strategic Operations Management

• Develop and implement operational strategies aligned with the hospital’s vision and business goals.
• Oversee daily operations across all departments – clinical, nursing, laboratory, pharmacy, front office, finance, and HR.
• Monitor patient journey from inquiry to discharge to ensure seamless service and satisfaction.
• Drive process standardization, SOP implementation, and continuous improvement initiatives.

2. Business Growth & Revenue Optimization

• Coordinate with Marketing and Sales Heads to achieve monthly and annual patient and revenue targets.
• Analyze revenue streams (IVF, OPD, IPD, pharmacy, lab, etc.) and identify opportunities for growth.
• Review conversion ratios, lead pipelines, and occupancy rates to improve performance.
• Initiate new service lines, outreach clinics, and value-added programs to expand market share.

3. Financial & Cost Control

• Work closely with the Finance Controller to monitor budgets, P&L, and cost optimization plans.
• Control overheads, manage vendor contracts, and ensure efficient resource utilization.
• Approve and monitor capital expenditure and ensure ROI on hospital investments.

4. Quality, Compliance & Accreditation

• Ensure adherence to NABH, ICMR, and other regulatory standards applicable to IVF and Gynecology hospitals.
• Conduct internal audits, risk assessments, and ensure compliance with statutory requirements.
• Implement patient safety and infection control protocols.

5. Patient Experience & Service Excellence

• Ensure exceptional patient experience across all touchpoints – inquiry, counseling, treatment, and discharge.
• Monitor feedback mechanisms and implement action plans for service improvement.
• Align patient care processes with organizational values and empathy-driven service delivery.

6. Coordination with Clinical Leadership

• Collaborate with the Medical Director, Consultants, and Nursing Heads for clinical efficiency and operational support.
• Facilitate scheduling, resource allocation, and clinical workflow optimization.
• Address inter-departmental coordination challenges proactively.

7. Data, Technology & MIS Reporting

• Develop and track performance dashboards – revenue, patient flow, departmental KPIs.
• Ensure accurate and timely MIS submission to management.

Job Type: Full-time

Pay: ₹75,000.00 - ₹120,000.00 per month