Chief Operating Officer (COO) - FinTech

Job Description

Job Title: Chief Operating Officer (COO) – FinTech | Online Gold & Silver E-Commerce Location: Ahmedabad Employment Type: Full-Time Industry: FinTech / Precious Metals / E-Commerce Experience: 10+ years in operations, with exposure to e-commerce, FinTech, or bullion-related businesses About the Company We are a rapidly growing FinTech company revolutionizing the way consumers buy and invest in gold and silver. With a secure, transparent, and tech-driven platform, we enable individuals to purchase certified gold/silver bars and coins online. As we scale, we are looking for a dynamic COO to lead and optimize our end-to-end operations. Job Responsibilities Oversee daily operations for online gold and silver sales, including order processing, inventory, packaging, and dispatch Establish and streamline end-to-end SOPs for secure, tech-enabled bullion transactions Coordinate with vaulting partners, logistics providers, and precious metals suppliers to ensure timely and secure deliveries Work closely with legal and compliance teams to meet all regulatory and financial compliance (SEBI, BIS, KYC/AML, etc.) Collaborate with tech and product teams to ensure platform stability, real-time pricing feeds, and smooth customer journeys Set up robust controls for risk, fraud prevention, and customer dispute resolution Build and manage the customer service function, ensuring a trustworthy and seamless buying experience Monitor key metrics (order volume, delivery time, customer satisfaction, cost efficiency) and report performance to leadership Partner with the CEO to translate business strategy into operational plans and scaling roadmaps Lead cross-functional teams, drive process automation, and optimize vendor relationships Key Requirements 10+ years of experience in operations, logistics, or e-commerce, preferably in FinTech, bullion, or regulated businesses Strong exposure to customer-centric digital platforms and secure supply chains Knowledge of secure logistics and storage solutions for precious metals (e.g., Sequel, Brinks, etc.) Hands-on experience with ERP, CRM, OMS, and reporting tools Proven ability to manage regulatory requirements and risk controls Strong leadership, communication, and decision-making skills MBA or equivalent degree preferred Job Type: Full-time Pay: ₹100,000.00 - ₹200,000.00 per month Schedule: Day shift Application Question(s): How many years of experience do you have in operations leadership within the FinTech industry? Current Salary Expected Salary Notice Period Location: Ahmedabad, Gujarat (Preferred) Work Location: In person