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Ericsson
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Change Manager

Change Manager

Ericsson

4 - 10 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform:

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Skills Required

stability networks transmission ip compliance itil drive risk service data iot latency servicenow audit reporting reports support automation excel vba python cisco security nist controls management training architecture mpls snmp communication

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team

About the Role:

Join a dynamic Telecom Operations team as a Change Manager, responsible for safeguarding the stability and performance of complex telecom networks. You’ll lead Change Advisory Board (CAB) activities, manage end-to-end change processes across RAN, Core, Transmission, and IP networks, and ensure compliance with ITIL standards and Ericsson/customer governance.

Key Responsibilities:

Lead CAB/CCB Activities:

Organize and drive CAB meetings, assess change requests, and act as a key decision-maker for critical/emergency changes.

Impact & Risk Analysis:

Evaluate potential service disruptions (voice, data, IoT, 5G) and ensure KPI compliance (latency, call drop rate, etc.).

Process Compliance:

Ensure all changes follow SOPs, are tracked via ITSM tools (ServiceNow, Remedy), and meet audit and SLA standards.

Reporting & Automation:

Deliver accurate post-change reports and support automation through Excel VBA, Python, or BI tools.

Cross-Team Coordination:

Work with Field Ops, GNOC, MSIP, and multi-vendor teams (Ericsson, Nokia, Huawei, Cisco) for seamless change execution.

Security Compliance:

Align changes with ISO 27001/NIST guidelines and enforce access controls and logging.

Qualifications:

Education:

Bachelor’s in Electronics, Telecom, or Computer Engineering.

Experience:

4- 10 years in Telecom Ops or Change Management; OSS/BSS and NFV exposure is a plus.

Certifications:

ITIL Foundation (mandatory); CCNA/JNCIA/Ericsson training preferred.

Technical Skills:

Proficient in telecom architecture, protocols (IP, MPLS, SNMP), ticketing/reporting tools.

Soft Skills:

Strong communication (English/Hindi), stakeholder management, and decision-making under pressure.

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Change Manager