Change Lead - Core HR Processes

As a Change Lead - Core HR Processes at Barclays, you will embark on a transformative journey where you will play a pivotal role in shaping the future of the colleague experience team. Your key responsibility will be championing the users and customers of HR products and services, focusing on driving improvement in experience, effectiveness, efficiency, and control. You will collaborate with Head of Digital, Experience Leads, CoE teams, technology teams, and stakeholders inside and outside of HR to deliver value through agile delivery teams. Additionally, you will lead the ongoing drive to transform colleague and people leader experiences, championing their needs in a collaborative, data-led way of working throughout the delivery of HR Journeys. Ensuring compliance in service delivery is also a key responsibility. To be successful in this role, you should have experience with graduate/postgraduate education preferably in human resources. Effective stakeholder management with global leads and delivery teams, hands-on experience in transformation and process simplification projects, excellent communication skills, and the ability to influence. Leading the delivery across Workday and Service Now platforms for main colleague improvements across all Journey Groups working closely with the Digital Channels Team and Operations teams as key stakeholders to improve our digital experience. Leading the prioritization and guiding the delivery of the change portfolio relating to a group of colleague journeys. Candidates with experience in the Banking/Finance domain are preferred. Your role will be based in Pune, IN. Purpose of the role: The purpose of the role is to focus on understanding client needs, improving the client journey, developing client-centric products and services, and driving client satisfaction. Accountabilities: - Execution of research to understand client needs, preferences, and pain points related to banking products and services. - Applying a holistic end-to-end lens to a client journey for identification of areas for improvement and enhancement of the overall client experience. - Collaboration with cross-functional teams to enhance the client experience and evolve the bank's products and services utilizing customer insights. - Collection and analysis of data obtained through various channels to support the identification of areas for improvement in customer experience. - Development and implementation of client-centric strategies, initiatives, and metrics that enhance the overall client experience. - Analysis of the competitive landscape to identify industry trends and best practices in customer experience and incorporate them into the bank's product offerings. Vice President Expectations: As a Vice President, you are expected to contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements, and escalate breaches of policies/procedures. You will advise key stakeholders, manage and mitigate risks, demonstrate leadership and accountability for managing risk, collaborate with other areas of work, and create solutions based on sophisticated analytical thought. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,