4 Influence Jobs

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Are you a Leader who likes to engage CxOs during crisis situations Do you have mastery in leading during ambiguous situations Can you influence beyond boundaries to drive complex Customer outcomes Does Executive communications come naturally to you As the Area Support Leader (ASL) you are responsible for Area crisis response, acting on behalf of Microsoft Executives in crisis events, key customer escalation management, and ensuring customer confidence in Microsoft support and crisis response. You will liaise and triage between the customers and Senior Leaders across organizations within Microsoft, serving as the Areas trusted advisor and partner, consulting with relevant teams and customers to drive systemic improvement in customer health and resiliency. The ASL role is designed to strengthen resiliency for customers and the Area overall. As such, the ASL role requires technical ability, understanding of operational health, and the ability to manage relationships effectively when there is ambiguity, uncertainty, and pressure. The ASL should be able to converse with technical leaders in engineering and the CSA community in the CSU and be able to review components during and post customer events to avoid repeat. The ASL should exhibit executive maturity, executive presence (confidence, communications, control), impact and influence, and leadership in ambiguity. This role is flexible in that you can work up to 50% from home. Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Crisis Management Crisis Response: The ASL is responsible for coordinating crisis response during high impact service incidents. They are the Incident Commander within their Area Crisis Coordination Group (CCG), triaging and coordinating between stakeholders, reducing confusion, and instilling confidence during and after a crisis. Crisis Readiness: The ASL role requires a deep understanding of Microsoft Crisis Response processes and resources, as well as completion of Crisis Response and Field Drills training content. The ASL will need to execute on various tasks throughout the crisis lifecycle, including readiness, response, and recovery Consulting and Advising: In preparation for any future crisis, the ASL also serves as the Areas trusted advisor and partner, consulting with relevant v-teams, and customers to drive systemic improvement in customer health and resiliency Operational Health Improvement: The ASL is responsible for driving operational health improvement plans for selected customers and owning actions to prevent recurrence. Key Customer Escalation Management The ASL is responsible for managing Area executive escalations and restoring confidence with key customers. They participate in Root Cause Analysis (RCA) and Post Incident Reviews (PIR) for escalated events to fully understand the cause and the strategy to prevent recurrence and improve customer health and readiness. They may also preside over confidence engagements as the delegate for Microsoft executives, talking to the customer about why an issue occurred and how to prevent it from recurring. The ASL also provides consultative support for select customers in the same way that CE&S leadership does through their account sponsorship, including driving systemic improvement in services health for key customers in their Area. They work with the customers account teams to ensure the customers architecture is as resilient as possible to minimize business impact. Systemic Issue Management The ASL is responsible for managing systemic issues that are creating dissatisfaction for customers. They work to ensure that systemic issues are captured, reported, and communicated. The ASL is uniquely positioned to observe the impact of systemic issues on key customers and to ensure that feedback is directed to the appropriate resources for management. The ASL will consult with relevant v-teams and customers to identify opportunities for process improvement and incorporate automation where necessary to increase efficiency and effectiveness of processes. They also oversee end-to-end governance across business functions and maintain documentation for flow, controls, underlying systems, and requirements as needed How You Do It Leadership in ambiguity: The ASL should be able to demonstrate leadership in ambiguous situations, with the ability to make decisions and approach challenging situations with a clear strategy. They should be able to problem-solve and collaborate with colleagues and be able to adapt to changing circumstances. Executive presence: The ASL should have a strong executive presence, with confidence, effective communication skills, and the ability to maintain control in challenging situations. They should be able to make a good impression and communicate confidence, while also seeking feedback and demonstrating strategic thinking. Relationship management: The ASL should have strong relationship management skills, with the ability to manage relationships effectively when there is ambiguity, uncertainty, and pressure. They should be able to build trust with stakeholders and pivot reactive support conversations into strategic conversations. Impact and influence: The ASL should be able to create influence strategies that cut across organizational boundaries to achieve broad business outcomes. They should be able to secure strategic alliances or partnerships to gain widespread support and enlist commitment by involving others early and often. Executive maturity: The ASL should exhibit executive maturity, with the ability to manage themselves and their relationships effectively when there is ambiguity, uncertainty, and pressure. They should be able to provide a voice of reason in chaotic situations or offer much-needed perspective in situations that are difficult or contentious, while remaining open to learning from others. Technical ability: The ASL should have a strong technical background and be able to understand and communicate technical concepts effectively. They should be able to converse with technical leaders in engineering and the CSA community in the CSU and be able to review components during and post-crisis scenarios to avoid repeat. Understanding of operational health: The ASL should have a deep understanding of operational health, both internally in the Microsoft ATU, and at the customer level. This will be key to unpicking crisis scenarios and driving systemic improvement in customer health and resiliency. Qualifications Preferred Crisis Management and C-Suite proven communication capabilities 16+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience OR Master's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience OR equivalent experience. Required Cloud Technology Certification (minimum of Azure Fundamentals. M365 Fundamentals). 12+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 9+ years technology industry, customer service, or related experience OR Master's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience OR equivalent experience. Project or program management experience. Experience working with Microsoft products and services. Recommended higher certification levels such as Level 200 and 300 certifications in Microsoft Cloud Technologies. Reactive support experience preferred Knowledge and understanding of Microsoft Unified Deal Construction preferred ,

TransUnion's Job Applicant Privacy Notice What We'll Bring About the role Youll be joining a new Business Analyst team who provide support to the Product Owners working with our Product Delivery teams. In this role, you will be working on a platform transformation programme, laying the foundation for future enhancements in one of our key product lines. Day to day you will Ensure that accurate and comprehensive requirements are defined, produced and clearly communicated to all relevant parties at the appropriate level Document key processes Engage in agile ceremonies e.g. stand ups, refinement, retro, planning etc. Work closely with key product stakeholders to enable collaborative output Provide progress updates to the Product Owner What You'll Bring Key tasks and Accountabilities Creating and maintaining key process documentation including As-is and To-be process flows Delivering documentation & recordings required for internal product demonstrations Learn and maintain a comprehensive product knowledge Stakeholder engagement with Product Delivery teams & Product Owner Transforming high level business requirements into detailed stories Prepare user stories in coordination with the Product Owner and Product Delivery teams Define User Story Acceptance Criteria in coordination with Product Owner and Delivery Team Lead refinement sessions including preparing the agenda and business requirements in coordination with the Product Owner Attend and play a key role in Agile ceremonies representing the perspective of Solutions and the broader business Support Incident Investigations Essential Skills & Experience Experience of working with agile development methods Experience of product development in a software delivery or infrastructure environment Excellent problem solving and decision making skills Strong commercial acumen Ability to work effectively under pressure Ability to identify, manage and mitigate risks Disciplined with strong planning and organisation skills and the ability balance multiple conflicting priorities Effective communication skills to influence a range of stakeholders Attention to detail Impact You'll Make Desired Skills Previous experience in working with platform migrations Proficient with process modelling tooling (e.g. Lucid Charts, Visio etc.) This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Business Analysis,

As a Senior Supplier Quality Engineer at Honeywell, you will lead a team of quality engineers to ensure that our suppliers meet Honeywell's quality standards and strategy in the manufacture of components. Your primary responsibilities will include driving supplier performance improvement, managing supplier relationships, and ensuring the highest level of quality in our supply chain. You will report directly to our Senior Engineer Supplier Quality Engineer Manager and work out of our Pune location on an on-site work schedule. In this role, you will have the opportunity to make a significant impact by managing the day-to-day activities of your team, driving continuous improvement initiatives, and ensuring compliance with quality standards and regulatory requirements. You will also be responsible for conducting supplier audits, performing root cause analysis, and driving corrective actions to address quality issues. At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. You will contribute to building a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture. Key Responsibilities: - Manage the day-to-day activities of direct reports, providing career roadmaps for each member of the team - Drive supplier performance improvement initiatives to achieve world-class levels of quality - Develop and implement supplier quality strategies to ensure compliance with quality standards and regulatory requirements - Conduct supplier audits to assess supplier capabilities and identify areas for improvement - Drive root cause analysis and corrective actions to address quality issues and prevent recurrence - Collaborate with cross-functional teams to drive continuous improvement and resolve quality issues - Monitor supplier quality metrics to identify trends and opportunities for improvement - Provide technical support and guidance to suppliers to help them meet Honeywell's quality requirements Requirements: - 5+ years of experience in supplier quality engineering or a related role - Willingness to travel as required - Master's degree in Engineering or a related field preferred - Bachelor's degree in a technical discipline such as science, technology, engineering, or mathematics - Strong knowledge of quality engineering practices and methodologies - Excellent problem-solving and analytical skills - Strong communication and interpersonal skills - Ability to work effectively in a cross-functional team environment - Experience in leading supplier performance improvement initiatives - Six Sigma certification or knowledge of Six Sigma methodologies - Knowledge of industry quality standards and requirements - Experience in conducting supplier audits and performing root cause analysis - Strong project management skills - Ability to influence and negotiate with suppliers - Continuous improvement mindset About Honeywell: Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address critical challenges around energy, safety, security, air travel, productivity, and global urbanization. Honeywell is a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Their products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Additional Information: - Job ID: HRD259538 - Category: Procurement - Location: Gate #181, Fulgaon Village, Pune, Maharashtra, 412216, India - Exempt,

Meet the Team The Strategic Enterprise team collaborates with Indian enterprises, guiding them through their digital transformation journeys. Comprised of high-performing Account Managers (AMs), the team excels in independent operation, ambitious planning, and diligent execution. Success is measured not only in numbers but by the meaningful business impact crafted for clients. We uphold the principle that doing things the right way is equally meaningful as doing the right things. Your Impact As an Account Manager - Enterprise, you will be instrumental in crafting Cisco's future by managing relationships with major conglomerates and IT services organizations in the West region. This role offers the opportunity to drive growth and improve Cisco's market presence through strategic partnerships. Key responsibilities include: Acting as the account executive within a larger account team for designated conglomerates. Collaborating with cross-functional teams to manage and expand revenue streams. Building and maintaining strategic relationships with client executives and decision-makers. Developing and executing a 1-3 year strategic account plan aligned with the client's goals. Identifying and pursuing innovative business opportunities to increase Cisco's wallet share. Providing business reporting and forecast management using methodologies like MEDDPICC. Leading innovation strategies with customers, focusing on cost savings and competitive advantage. Minimum Qualifications We are seeking an Account Executivewith 10+ years of sales experience in the technology sector for Pune region Consistent track record of selling to enterprise accounts. Strong interpersonal and time management skills. Demonstrated ability to influence senior executives and decision-makers. Possess a comprehensive understanding of Cisco's products, services, and solutions, including Cloud, AI, networking, and security technologies. Preferred Qualifications Excellent negotiation and interpersonal skills. Ability to work optimally across geographies and virtual teams. Experience in developing strategic business plans. Strong analytical and decision-making abilities. Passion for technology and innovation. #WeAreCisco: #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connectionwe celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer80 hours each yearallows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!,