Center Manager

Position: Clinic Manager - Skincare Clinic

The Clinic Manager is responsible for overseeing the daily operations of the clinic, staff Rostering &management, and ensuring exceptional customer care within the skincare clinic. This role involves administrative duties, staff supervision, financial management, Sales & Marketing, PR and maintaining a high standard of customer service.

Responsibilities:

1. Operations Management:

• Supervise and coordinate daily clinic operations to ensure efficiency and adherence to protocols.
• Develop and implement standard operating procedures (SOPs) to optimize workflow and patient experience.
• Monitor inventory levels of skincare products and supplies,Flaggingoff when the products which below the threshold, coordinating for orders as necessary.

2. Staff Supervision and Training:

• Train, and supervise clinic staff includingtherapists, receptionists/coordinator, and support personnel.
• Support in performance evaluations, provide constructive feedback, and implement training programs to enhance skills and knowledge.
• Schedule staff shifts, ensuring adequate coverage during clinic hours.

3. Customer/Client Care and Customer Service:

• Ensure a high level of customer service and satisfaction by overseeing inquiries, complaints, and feedback promptly and professionally.
• Oversee patient scheduling, follow-up, and ensure a seamless patient journey from consultation to post-treatment care.

4. Sales and Revenue:

· Ensure to achieve sales & revenue targets, as set by the company standards

· Daily Follow-ups for consistent sales

· Client/Customer Retentions

· Be abreast with latest technology and offers

· Maintain record of the sales, revenue and enquiries (Walkins, Social-Media, Ads Leads References etc)

4. Financial Management:

• Manage clinic budgets, expenses, and financial records, ensuring adherence to financial goals and targets.
• Coordinate with the finance/accounts department
• Analyzesales & revenue reports, and implement strategies to maximize profitability.

5. Compliance and Quality Assurance:

• Ensure compliance with healthcare regulations, safety standards, and licensing requirements.
• Maintain clinic cleanliness, safety protocols, and adherence to industry best practices.

Requirements:

• Proven experience in clinic or healthcare management, preferably in a skincare or dermatology setting.
• Strong leadership, organizational, and communication skills.
• Ability to multitask, problem-solve, and work efficiently in a fast-paced environment.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance benefits.
• Professional development opportunities.
• Dynamic and collaborative work environment.

Job Type: Full-time

Pay: ₹50,159.08 - ₹60,328.13 per month

Schedule:

• Day shift
• Morning shift

Work Location: In person