CEC Product Owner

Role Summary

CEC Product Owner

This role blends digital product management, operations, and experience design to ensure our CECs stay cutting-edge, connected, and consistent with HCLTech’s brand story. You’ll serve as the orchestrator between IT, marketing, agencies, and on-site teams — turning vision into execution.

Key Responsibilities

• Own the CEC product roadmap

  — define, prioritize, and execute enhancements for the global CEC CMS platform (built on Drupal, hosted on the cloud).

• Lead the end-to-end delivery

  of new features and integrations — content sync, IoT devices (lighting, sound, screens), analytics, and remote deployment for events and pop-up experiences.

• Coordinate stakeholders

  across marketing (vertical, horizontal, corporate), IT (architecture, infrastructure), and agency partners (developers, designers, integrators).

• Define and monitor KPIs,

  including guest experience scores, system uptime, content sync success rate, and roadmap milestone completion.

• Maintain a living product backlog

  , ensuring alignment with marketing priorities and experience design objectives set by the Experiential Deal Management Team (XDMT).

• Oversee content deployment governance

  , ensuring brand and messaging consistency across all physical and digital CEC touchpoints.

• Champion innovation

  in how the CEC platform integrates data, personalization, AI, and immersive technologies to enhance visitor journeys.

• Serve as the organizer and aggregator

  of cross-functional decisions and timelines, driving clarity, velocity, and accountability across teams, escalating to leadership when needed.

• Document and standardize processes

  for deployment, testing, and maintenance to ensure scalability as new CECs or event extensions launch.

• Collaborate with on-site CEC representatives

  to gather feedback on guest interactions and translate that into product and experience improvements.

• Contribute to experience design strategy

  alongside the XDMT to support strategic deal pursuits and executive briefings.

KPIs and Success Metrics

• Guest experience and satisfaction scores
• Platform uptime and sync accuracy across locations
• Timely execution of roadmap deliverables and enhancement projects
• Reduction in deployment or integration issues
• Stakeholder satisfaction with platform capabilities and support
• Successful adoption of new features or locations on the CEC platform

Required Skills and Experience

• Bachelor’s degree in engineering, Technology, Marketing, or related field; MBA preferred.
• 11-15 years of experience in digital product management, marketing technology, or experience center operations within enterprise environments.
• Strong understanding of

  Drupal CMS

  , cloud architectures (Azure and/or AWS), and IoT integration principles.
• Proven success leading cross-functional technology initiatives with agencies, IT, and marketing stakeholders.
• Experience managing backlogs, writing user stories, and delivering features through Agile or Scrum methods.
• Ability to interpret and act on data insights — analytics, usage metrics, and feedback loops.
• Excellent communication, organization, and problem-solving skills — adept at balancing technical detail and business context.
• Demonstrated leadership in navigating complex, matrixed organizations and driving alignment across teams.

Preferred (Nice-to-Have)

• Experience with digital signage, IoT platforms, or immersive experience systems.
• Knowledge of data visualization or personalization engines integrated into CMS.
• Prior exposure to corporate visitor centers, executive briefing centers, or innovation labs.
• Certifications in product management (SAFe, CSPO, PMP) or cloud technologies.

Culture and Traits

supercharge progress