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Kotak Life Insurance
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CEC Officer - Retail Assets

CEC Officer - Retail Assets

Kotak Life Insurance

3 - 8 years

4 - 8 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

customer service business development retail sales asset business loan channel sales retail sales distribution working capital marketing term loan business banking relationship management channel management home loans distribution management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role

Handling concurrent customer queries / complaints primarily for the loans.

Adhere to agent-level Service Level Agreement (SLAs) specific by the process

Ensure adherence to AHT (Average Handling Time)

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Provide inputs to improve work procedures that can enhance overall team performance.

Need to provide end to end resolution to the customer complaint received at grievance or Nodal channel.

Need to do out calling while resolving the customer queries or complaints.

Graduate

Need to be having a good product knowledge about the loans

At least 18 months to 3 years of experience in loans or should be in customer service role.

Excellent communication skills Verbal & Written

Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month.

Good writing skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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CEC Officer - Retail Assets