Category Manager

About Azuro by Square Yards

Azuro by Square Yards is India’s leading tech-driven property management platform, managing 3,000+ properties across 6 major cities. We deliver complete rental and maintenance solutions with the mission to ensure transparent, standardized, and high-quality services across categories such as deep cleaning, painting, electrical, carpentry, and plumbing.

central Vendor Management and Property Services function

Role Overview

As the Category Manager – Vendor Management & Property Services, you will be responsible for designing and leading Azuro’s national vendor and service operations. You’ll build vendor ecosystems, set up SOPs and pricing frameworks, deploy a central governance system, and ensure seamless coordination between city execution teams and the central office.

builder’s role-

Key Responsibilities

Vendor Strategy & Ecosystem Building

• Identify, onboard, and manage vendor partners across all service categories.
• Design a transparent pricing catalog with city-wise parity and margin control.
• Balance local vendors vs. strategic tie-ups with aggregators (e.g., Urban Company, NoBrokerHood).
• Establish SLAs and governance frameworks to ensure accountability and quality.

Operations & Process Excellence

• Standardize service delivery SOPs across all cities.
• Monitor SLAs, turnaround times, and quality scores via dashboards.
• Build hybrid models (in-house + external vendor) to manage peak demand efficiently.
• Conduct periodic audits and vendor score reviews.

Team & Leadership

• Build and lead a central Vendor Management & Ops team, collaborating closely with city leads.
• Train and mentor city-level vendor coordinators for execution excellence.
• Drive performance management, productivity metrics, and escalation pathways.

Financials & P&L Ownership

• Manage cost structures, vendor payouts, and category-level profitability.
• Track cost-per-ticket reduction, margin improvement, and ROI of vendor partnerships.

Customer Experience & Quality

• Design and maintain a feedback mechanism for property owners and tenants.
• Drive measurable improvements in NPS, complaint resolution, and SLA adherence.

Requirements

• 2-5 years of experience in category, vendor, or supply chain management (preferably service-led businesses).
• Proven record of building vendor networks or operational ecosystems from scratch.
• Strong negotiation, execution, and data-driven decision-making skills.
• Experience in property management, home services, or facility management is preferred.
• Multi-city operational exposure and comfort with KPIs/dashboards.

Why Join Us

• Solve Azuro’s most critical operational challenge with full ownership.
• Blend of strategy + execution in a fast-scaling, tech-led environment.
• Direct visibility with leadership and cross-functional teams.
• Opportunity to build a national framework that defines the next phase of Azuro’s growth.

Category Manager – Vendor Management & Property Services

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