Category Lead

As the Catering Operations Lead at Meragi, you will be responsible for overseeing the daily operations of the catering division with a focus on maintaining the highest standards of food quality, customer service, and operational efficiency. Your role will involve managing a diverse team, streamlining processes, and driving growth in the catering business. Your key responsibilities will include overseeing day-to-day catering operations to ensure timely and efficient service delivery. You will be required to improve and implement SOPs and processes to enhance productivity and service quality, as well as coordinate with kitchen and service staff to ensure seamless event execution. In terms of team leadership, you will recruit, train, and manage a team of chefs, servers, and other catering staff. Conducting regular performance reviews, providing ongoing training and development opportunities, and maintaining the highest standards of food quality, presentation, and service will also be essential aspects of your role. Client management is another crucial aspect of your responsibilities, where you will build and maintain strong relationships with clients to understand their needs and preferences. Developing customized catering solutions for various events and handling client inquiries, complaints, and feedback professionally and efficiently will be part of your duties. Financial management tasks will include developing and managing the catering budget, overseeing inventory management, and working on cost control and pricing strategies. You will also collaborate with the marketing team for business development activities, establish and maintain relationships with suppliers and vendors, negotiate contracts, and ensure quality and cost-effectiveness. Additionally, you will be responsible for preparing regular reports on operational performance, financial metrics, and client satisfaction. Analyzing data to identify trends, areas for improvement, and growth opportunities will also be a key part of your role. To be successful in this position, you should have 4-6 years of experience in operations or business leadership, preferably in a fast-paced environment. Strong P&L ownership, experience managing large teams and multi-city operations, excellent leadership, communication, and problem-solving skills, as well as the ability to work in a high-pressure, fast-moving environment are essential requirements for this role.,