Role & responsibilities This role plays a crucial part in driving sales growth and managing the customer lifecycle for building materials. You will be responsible for proactively generating new business opportunities, managing existing customer relationships, ensuring efficient order processing, and maximizing customer satisfaction. You will achieve this by developing and implementing strategic sales plans, building strong relationships with key decision-makers, managing customer data effectively, and collaborating seamlessly with internal teams. Key Accountabilities & Support Actions Sales Growth & Order Management Proactively generate business enquiries through market research, networking, to expand the customer base. Develop and implement strategies to achieve assigned sales targets for building materials Manage existing customer accounts by facilitating repeat orders and upselling opportunities. Ensure efficient order processing through digital tools and support customers with pre-order inquiries. Manage customer accounts to ensure timely collection of all receivables. Customer Acquisition & Relationship Management Develop and execute a strategic plan to identify and target retailer, wholesalers, contractors, builders in the construction materials sector. Build strong relationships with key decision-makers by conducting regular customer visits and fostering ongoing communication. Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets. Data updating and process management Maintain accurate and up-to-date customer data by meticulously capturing, entering, and updating all relevant information in the CRM system. This includes ensuring timely meeting updates, managing CX data documents, and effectively handling all inquiries. Customer Satisfaction Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality. Address customer inquiries and resolve any issues in a timely and professional manner. Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement. Collaboration & Compliance Collaborate effectively with internal teams (operations, finance, logistics, category) to ensure smooth order fulfilment and customer service. Introduce new construction material products to the market as per company requirements and customer needs. Ensure adherence to all local regulations, company standards, processes and policies throughout the sales process. Preferred candidate profile Preferably Post Graduate with 3+ years experience in managing B2B Sales
Role & responsibilities This leadership role plays a pivotal role in driving significant sales growth for building materials within a designated cluster. You will be responsible for developing and executing a comprehensive sales strategy, achieving ambitious GMV and revenue targets, building a high-performing team, and fostering strong customer relationships. Key Accountabilities & Support Actions Sales Growth & Order Management Monitor sales performance across your cluster and implement strategies to achieve assigned GMV and revenue targets. Analyse market trends and customer needs to identify new business opportunities for building materials. Oversee efficient order processing through digital tools and ensure timely resolution of pre-order inquiries. Ensure efficient collection of all receivables from customer accounts within the cluster. Sales Leadership & Strategy Develop and implement a cluster level sales strategy for construction materials, aligned with company-wide objectives. Set clear sales targets for your cluster and hold your team accountable for achieving them. Recruit, onboard, and provide ongoing coaching and mentorship high-performing team of Relationship Managers. Data updating and process management Oversee the meticulous capture, entry, and update of all relevant customer data within the CRM system by the sales team. This includes ensuring timely meeting updates, accurate CX data management, and efficient handling of all inquiries. Customer Acquisition & Relationship Management Oversee the development and execution of a strategic plan to identify and target retailers, wholesalers, contractors, and builders within the (Region/City) territory. Work collaboratively with your Relationship Managers to build strong relationships with key decision-makers in the construction industry. Ensure effective customer onboarding and foster long- term client relationships across the cluster. Compliance & Collaboration Ensure adherence to all local regulations, company standards, and policies within your cluster. Foster strong collaboration across internal teams (operations, finance, logistics, category) to guarantee smooth order fulfilment and customer service. Preferred candidate profile Preferably Post Graduate with 10+ years experience in construction or B2B (Ecommerce Industry) is a plus.
Role & responsibilities This role plays a crucial part in driving sales growth and managing the customer lifecycle for building materials. You will be responsible for proactively generating new business opportunities, managing existing customer relationships, ensuring efficient order processing, and maximizing customer satisfaction. You will achieve this by developing and implementing strategic sales plans, building strong relationships with key decision-makers, managing customer data effectively, and collaborating seamlessly with internal teams. Key Accountabilities & Support Actions Sales Growth & Order Management Proactively generate business enquiries through market research, networking, to expand the customer base. Develop and implement strategies to achieve assigned sales targets for building materials Manage existing customer accounts by facilitating repeat orders and upselling opportunities. Ensure efficient order processing through digital tools and support customers with pre-order inquiries. Manage customer accounts to ensure timely collection of all receivables. Customer Acquisition & Relationship Management Develop and execute a strategic plan to identify and target retailer, wholesalers, contractors, builders in the construction materials sector. Build strong relationships with key decision-makers by conducting regular customer visits and fostering ongoing communication. Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets. Data updating and process management Maintain accurate and up-to-date customer data by meticulously capturing, entering, and updating all relevant information in the CRM system. This includes ensuring timely meeting updates, managing CX data documents, and effectively handling all inquiries. Customer Satisfaction Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality. Address customer inquiries and resolve any issues in a timely and professional manner. Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement. Collaboration & Compliance Collaborate effectively with internal teams (operations, finance, logistics, category) to ensure smooth order fulfilment and customer service. Introduce new construction material products to the market as per company requirements and customer needs. Ensure adherence to all local regulations, company standards, processes and policies throughout the sales process. Preferred candidate profile Preferably Post Graduate with 3+ years experience in managing B2B Sales
Role & responsibilities: To ensure GST returns are filed on time. To prepare details required for filing annual GST return and reconciliation statement. Ensure that all the Tax related litigation cases of business are effectively attended on time. Depositing the TDS/TCS before deadlines and also filing the returns on time. Monitoring the defaults and resolving the same on traces. Accounting of TDS certificate for all units and follow up for pending TDS receivable from customer. Doing Quarterly Advance Tax computation for the business. To prepare details pertaining to Tax Audit and assist corporate tax team in completion of tax audits. Preparing and collating documents to be used during tax assessment proceedings. To keep track of new rules /amendments in law. To ensure that the SOP, and other policies are regularly revised and being updated. Identify & suggest improvement in systems & procedures. Preferred candidate profile: • Must have experience of working in related field- Indirect Taxation, Direct Taxation, accounting etc. • CA with at least 2-4 years of experience in is preferred
Role & responsibilit 1. 4 - 6 years of relevant analytics experience in banks, NBFCs, Fintechs, consultancies. 2. Lead end to end execution of analytical requirements including model development, implementation & stakeholder communication. 3. Strong understanding of ML algorithms and statistical modelling to address problems predominantly in BFSI domain. 4. Articulate complex data science models / analysis to relevant audience and effectively present the solution in a concise & neat manner. 5. Design, prototype, build & maintain frameworks for consumption of machine learning models at scale. 6. Perform feature engineering through extracting meaningful features from traditional and alternate data sources. 7. Mentor team of data scientists 8. Proficiency in Python, SQL, AWS / GCP / Azure 9. Bachelors / Masters degree in mathematics, Statistics, Economics, Computer Science or other quantitative course . Preferred candidate profile
1. Acts as a single point of the contact for the employees and managers. 2. Handles employees engagement activities for the sales force 3. Analyses performance and aids in improvement of performances through HR interventions 4. Proactively support the delivery of HR process 5. Manage complex and difficult HR process 6. Ensure HR compliances and grievances 7. Build a strong business relationship at the field 8. Plan and schedule the monthly employee engagement activities across region 9. Actively identifies gaps, proposes and implement changes necessary to cover risks. 10. Drives recruitment for assigned business channels within the prescribed timeline 11. Provide MIS on different aspects. 12. End to end employee life cycle management 13. Timely addresses disciplinary and behavioural issues as per matrix 14. Facilitates the managment team to bring the best solutions to employees. 15. Acts as the performance improvement drivers and provokes postive changes in people management.
Job Purpose: This role plays a crucial part in driving sales growth and managing the customer lifecycle for building materials. You will be responsible for proactively generating new business opportunities, managing existing customer relationships, ensuring efficient order processing, and maximizing customer satisfaction. You will achieve this by developing and implementing strategic sales plans, building strong relationships with key decision-makers, managing customer data effectively, and collaborating seamlessly with internal teams. Key Responsibilities: * Sales Growth & Order Management: Proactively generate business enquiries through market research, networking, to expand the customer base. Develop and implement strategies to achieve assigned sales targets for building materials Manage existing customer accounts by facilitating repeat orders and upselling opportunities. Ensure efficient order processing through digital tools and support customers with pre-order inquiries. Manage customer accounts to ensure timely collection of all receivables * Customer Acquisition & Relationship Management Develop and execute a strategic plan to identify and target retailer, wholesalers, contractors, builders in the construction materials sector. Build strong relationships with key decision-makers by conducting regular customer visits and fostering ongoing communication. Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets. * Data updating and process management Maintain accurate and up-to-date customer data by meticulously capturing, entering, and updating all relevant information in the CRM system. This includes ensuring timely meeting updates, managing CX data documents, and effectively handling all inquiries. * Customer Satisfaction Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality. Address customer inquiries and resolve any issues in a timely and professional manner. Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement * Collaboration & Compliance Collaborate effectively with internal teams (operations, finance, logistics, category) to ensure smooth order fulfilment and customer service. Introduce new construction material products to the market as per company requirements and customer needs. Ensure adherence to all local regulations, company standards, processes and policies throughout the sales process.
Roles and Responsibilities Develop marketing strategies to increase brand awareness and drive sales growth. Identify new business opportunities through lead generation, prospecting, and relationship building with potential clients. Collaborate with cross-functional teams to launch new products or services in the market. Conduct market research to analyze consumer behavior, preferences, and trends. Manage multiple projects simultaneously while prioritizing tasks effectively. Desired Candidate Profile Strong understanding of market development principles and practices. 2-7 years of experience in BFSI industry (preferably). Excellent communication skills for effective client interaction. Ability to work independently with minimal supervision while meeting deadlines.
Role & responsibilities Job Summary The role VM Risk & Enterprise Solution (BRE) reports to Head IT Platforms in Information Technology. The main job is to manage end-to-end Risk related projects. Implementation of IT projects for Risk & Policy using BRE platforms such as Experian, FICO Blaze Advisor, Drools, or DMN tools, including automation of underwriting and other projects that will positively improve the risk monitoring framework via a multi- disciplinary, highly skilled team while meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements. The position focuses on driving automation and accuracy in decision-making processes across lending products, including Personal Loans, Business Loans, Home Loans, and Loan Against Property (LAP) Business Needs Analysis & Translation • Understand business scenarios & market trends & find technology opportunities for implementing for Risk Management & Underwriting solutions • Identify automation opportunities and design rule-based solutions for loan origination and underwriting. • Supervise documentation of business needs and related technology solutions to meet the technology goals. • Own the end-to-end rule configuration lifecycle using platforms like Experian, Blaze Advisor, Drools, or DMN tools. • Supervise and validate documentation of functional and technical specifications using BRE tools. Business case development • Collaborates with relevant stakeholders to identify additional technology opportunities for the organization • Lead the creation and review of complex business cases for new rule-based initiatives. • Clearly articulate the proposed technology use case, related financial analysis, risks, alignment with business strategy to stakeholders Requirement Gathering& Analysis • Examines the entire business application from workflow and an end user perspective • Reviews business requirements from multiple user areas to ensure compatibility, Mediates for gaps, conflicts or inconsistencies across requirements Collaborate with cross-functional teams (credit, risk, ops, legal, compliance, IT) to gather, document, and prioritize rule requirements. • Lead workshops and walkthroughs with stakeholders to review business rule logic, scenarios, and outcomes. • Implements new processes and tolls to gather requirements • Identifies all points of contact from the system perspective and communicates with relevant stakeholders • Identifies impact of proposed requirements and provides guidance around process improvement opportunities Technology Scan • Applies best practices from other industries on new technology and communicates the same within team / unit /organization • Proactively seeks opportunities to identify and recommend changes to existing architecture to enable integration of emerging technologies by piloting Proof of Concepts / prototype development Teamwork &Collaboration • Provides requisite authority, resources & support for the team to function & deliver • Breaks down barriers (structural, functional, cultural) between teams, facilitating the sharing of expertise and resources • Brings multiple stakeholders, both internal and external, to resolve issues in organization interest • Demonstrates collaboration by proactively looking for opportunities for jointly working with different Businesses of the Group • Listens actively to every peer, collaborates with them and makes them feel valued and important • Commands respect and credibility from colleagues/ peers-both internal and external • Encourages and assist others to develop people networks • Build long term relationships across a wide spectrum inside and outside the organization and leverages them, when required, to benefit the organization Change Management • Establishes a process that ensures the coherence of system objects and their relationship when the system is deployed • Establishes process with lines of business to monitor and track change • Establishes OEM connects and ensure that known issues are documented and highlighted appropriately Release Management • Leads release programs • Develops and implements releases across functions / organizations • Creates release plans and detailed work plans to facilitate smooth implementation • Improves release strategy and formulates plans to initiate releases and address resistance to change • Reviews release process to identify improvements in the process Incident & ProblemManagement(Application) • Assists in the development of policies, procedures and techniques in order to minimize future incident / problem occurrence • Lead root cause analysis of BRE logic failures or unexpected outcomes. • Implements applications / tools to maximize system integrity • Ensures that appropriate action is taken to investigate and resolve problems and documents within the relevant reporting system • Coordinates the implementation of agreed remedies and preventative measures Planning & Budgeting &Vendor Management • Knowledge of forecasting / budgeting tools and techniques • Understands the inputs required to produce an accurate budgetary estimate • Analyses reports and provides summary to leadership • Evaluate and work with third-party BRE vendors and partners. • Review vendor SLAs, raise performance concerns, and manage escalations. • Ensure optimal utilization of vendor resources and technology licenses.
Role & responsibilities This role plays a crucial part in driving sales growth and managing the customer lifecycle for building materials. You will be responsible for proactively generating new business opportunities, managing existing customer relationships, ensuring efficient order processing, and maximizing customer satisfaction. You will achieve this by developing and implementing strategic sales plans, building strong relationships with key decision-makers, managing customer data effectively, and collaborating seamlessly with internal teams. Key Accountabilities & Support Actions Sales Growth & Order Management • Proactively generate business enquiries through market research, networking, to expand the customer base. • Develop and implement strategies to achieve assigned sales targets for building materials Sales Growth & Order Management • Manage existing customer accounts by facilitating repeat orders and upselling opportunities. • Ensure efficient order processing through digital tools and support customers with pre-order inquiries. • Manage customer accounts to ensure timely collection of all receivables. Customer Acquisition & Relationship Management • Develop and execute a strategic plan to identify and target retailer, wholesalers, contractors, builders in the construction materials sector.• Build strong relationships with key decision-makers by conducting regular customer visits and fostering ongoing communication. • Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets. Data updating and process management • Maintain accurate and up-to-date customer data by meticulously capturing, entering, and updating all relevant information in the CRM system. This includes ensuring timely meeting updates, managing CX data documents, and effectively handling all inquiries. Customer Satisfaction • Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality.• Address customer inquiries and resolve any issues in a timely and professional manner. • Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement. Collaboration & Compliance • Collaborate effectively with internal teams (operations, finance, logistics, category) to ensure smooth order fulfilment and customer service. Preferred candidate profile • Bachelors degree in business administration, Sales, Marketing, Engineering or related field; MBA preferred. • Minimum of 3 years of experience in B2B (project / direct) sales, relationship management, or customer-facing roles, preferably in the Construction sector. • Knowledge of local market dynamics, regulations, and industry trends
Position - Manager Events & Experiences Location - Mumbai Company - Leading Insurance company 5 days working Responsibilities will include: Event Strategy & Planning: Develop and execute the annual events calendar aligned with brand and business objectives. Conceptualize and manage flagship events, product launches, partner meets, and customer engagement programs. Experience Design : Create immersive brand experiences across physical and digital platforms. • Collaborate with creative agencies and vendors to deliver high-impact activations. Stakeholder Engagement: Work closely with internal teams (Sales, Distribution, HR, etc.) to support business-led events. • Manage CXO-level engagements, industry forums, and thought leadership platforms. Budget & Vendor Management; Own end-to-end budgeting, vendor selection, and contract negotiations. • Ensure cost-effective execution while maintaining high-quality standards. Performance & Impact Measurement • Track KPIs such as brand recall, engagement metrics, and ROI. • Present post-event reports and insights to senior leadership. Required Skills Expertise in managing end-to-end event logistics and operations. • Ability to plan, monitor, and optimize event budgets. Experience in sourcing, negotiating, and managing external partners. • Strong organizational skills to manage multiple events simultaneously. Familiarity with platforms like Zoom, Webex, Hopin, etc. • Understanding of brand positioning and customer engagement. Excellent verbal and written communication for stakeholder coordination. • Ability to measure event impact and present insights. Knowledge of regulatory and brand guidelines in BFSI/Insurance
Opportunity for Lead Internal Audit (Mutual Fund) with an Leading AMC for Prabhadevi Purpose of this role is to develop and manage execution of the Audit Strategy and Plan for Mutual Fund business covering all areas across products, sales and distribution, investments, fund accounting and custodial services, risk management, compliance and other corporate / control functions. Objective is to provide timely and quality, independent and objective assurance on adequacy and effectiveness of risk management and controls across key risks including Legal and regulatory compliance risk, Financial crime risk, Operational risk, Third party /Outsourcing risk, Market and Liquidity risk, Financial risk, Reputational risk etc. and adherence to internal policies and procedures, applicable laws and regulations. Experience Required - 8+ years Qualification - MBA/CA Location - Prabhadevi One World Centre Individual Contributor Role Work From Office all 5 days in a week Reporting to Head of Internal Audit Share CVs on ankita.jalla@forward.net.in
Role & responsibilities: Strategic & Business Partnering- Act as the go-to HR advisor for business leaders across manufacturing, recycling, and sales teams. Collaborate closely with leadership to align HR strategies with business goals. Resolve employee grievances. Lead recruitment and onboarding processes Drive end-to-end recruitment for all roles across levels and functions, including technical, commercial, and corporate. Manage performance review cycles and employee development Anchor the performance management process across the organization. Partner with the Business to design and implement reward and recognition programs. Drive engagement and build a positive work culture Create and drive people engagement programs that are fun, inclusive, and aligned with our fast-paced culture. Be a culture custodian & ensure company values are lived and celebrated. Oversee HR operations and ensure statutory compliance Set up and streamline HR systems, processes, and documentation. Manage employee lifecycle: onboarding, exits, records, and compliance. Manage the implementation and ongoing optimization of HRIS tools. Drive Process Improvements. Drive and foster a culture of Learning & Development.
Role & responsibilities Role Lead Digital Reports to - Digital Head Company - Leading Manufacturing and Distribution company Location – Mumbai Job Description : This position of a Digital Initiatives professional will play a crucial role in contributing to digital transformation projects within the organization. Your primary responsibility will be to identify, evaluate, and implement digital initiatives that enhance business processes, improve customer experiences, and drive growth. You will collaborate with cross-functional teams, including IT, Finance, operations, and senior leadership, to ensure successful execution of digital initiatives. Digital Technology Strategy Develop and maintain the organization’s digital technology roadmap in alignment with business teams Identify and evaluate new digital technologies (e.g., cloud platforms, automation tools, low-code platforms) to drive innovation Lead the digital maturity roadmap for core systems and business processes Digital Transformation & Modernization Drive digital transformation initiatives across the organization in collaboration with business and IT stakeholders Provide actionable recommendations for digital solution adoption that enhance business performance and operational efficiency Modernize legacy systems by introducing cloud-native, modular, and scalable digital solutions Promote API-first and integration-led architecture to enable system interoperability Platform Ownership & Governance Serve as the product owner or technology steward for key digital platforms (e.g., intranet, customer portals, workflow automation platforms etc) Provide technical leadership and mentorship to development teams, guiding them on best practices for scalable, maintainable, and secure digital solution development Conduct code reviews and oversee development activities to ensure adherence to quality standards and technical specifications Define and enforce s Ensure digital systems comply with security, privacy, and compliance requirements Develop project plans, define deliverables, and establish key performance indicators (KPIs) to measure project success Solution Delivery & Project Leadership Lead the design and delivery of digital solutions using agile or hybrid methodologies Manage project using various methodologies like Waterfall, Agile or Scrum depending upon the nature and need of the project Maintain and track documentation (FRDs, FDDs, RTM – Traceability Doc, Use cases, Tests results etc) signoffs, and User Manuals Collaborate with solution architects, developers, and vendors to ensure high-quality implementation Track and report progress of digital initiatives to senior IT and business leaders Stakeholder & Change Managemen t Work closely with business units to gather requirements, prioritize digital use cases, and deliver value-added solutions. Champion digital adoption by facilitating training, documentation, and change management efforts. Translate complex technical solutions into business-friendly language for decision-making. Innovation & Continuous Improvement Foster a culture of experimentation and innovation through proof-of-concepts and pilot programs. Monitor digital trends (AI, RPA, cloud, data analytics) to inform future IT investments. Use data and analytics to measure impact and continuously optimize digital initiatives. Required skills 5+ years of experience in IT digitization Strong knowledge of digital technologies, trends, and best practices Hands-on experience of Microsoft Power Apps and Power Automate Experience managing complex IT projects across multiple functional areas and/or geographic locations Knowledge of Agile and Waterfall project management methodologies Ability to work in a fast-paced environment with tight deadlines and changing priorities Preferred candidate profile
Job Purpose: This role plays a crucial part in driving sales growth and managing the customer lifecycle for building materials. You will be responsible for proactively generating new business opportunities, managing existing customer relationships, ensuring efficient order processing, and maximizing customer satisfaction. You will achieve this by developing and implementing strategic sales plans, building strong relationships with key decision-makers, managing customer data effectively, and collaborating seamlessly with internal teams. Key Responsibilities: * Sales Growth & Order Management: Proactively generate business enquiries through market research, networking, to expand the customer base. Develop and implement strategies to achieve assigned sales targets for building materials Manage existing customer accounts by facilitating repeat orders and upselling opportunities. Ensure efficient order processing through digital tools and support customers with pre-order inquiries. Manage customer accounts to ensure timely collection of all receivables * Customer Acquisition & Relationship Management Develop and execute a strategic plan to identify and target retailer, wholesalers, contractors, builders in the construction materials sector. Build strong relationships with key decision-makers by conducting regular customer visits and fostering ongoing communication. Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets. * Data updating and process management Maintain accurate and up-to-date customer data by meticulously capturing, entering, and updating all relevant information in the CRM system. This includes ensuring timely meeting updates, managing CX data documents, and effectively handling all inquiries. * Customer Satisfaction Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality. Address customer inquiries and resolve any issues in a timely and professional manner. Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement * Collaboration & Compliance Collaborate effectively with internal teams (operations, finance, logistics, category) to ensure smooth order fulfilment and customer service. Introduce new construction material products to the market as per company requirements and customer needs. Ensure adherence to all local regulations, company standards, processes and policies throughout the sales process.
Job Purpose: This role plays a crucial part in driving sales growth and managing the customer lifecycle for building materials. You will be responsible for proactively generating new business opportunities, managing existing customer relationships, ensuring efficient order processing, and maximizing customer satisfaction. You will achieve this by developing and implementing strategic sales plans, building strong relationships with key decision-makers, managing customer data effectively, and collaborating seamlessly with internal teams. Key Responsibilities: * Sales Growth & Order Management: Proactively generate business enquiries through market research, networking, to expand the customer base. Develop and implement strategies to achieve assigned sales targets for building materials Manage existing customer accounts by facilitating repeat orders and upselling opportunities. Ensure efficient order processing through digital tools and support customers with pre-order inquiries. Manage customer accounts to ensure timely collection of all receivables * Customer Acquisition & Relationship Management Develop and execute a strategic plan to identify and target retailer, wholesalers, contractors, builders in the construction materials sector. Build strong relationships with key decision-makers by conducting regular customer visits and fostering ongoing communication. Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets. * Data updating and process management Maintain accurate and up-to-date customer data by meticulously capturing, entering, and updating all relevant information in the CRM system. This includes ensuring timely meeting updates, managing CX data documents, and effectively handling all inquiries. * Customer Satisfaction Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality. Address customer inquiries and resolve any issues in a timely and professional manner. Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement * Collaboration & Compliance Collaborate effectively with internal teams (operations, finance, logistics, category) to ensure smooth order fulfilment and customer service. Introduce new construction material products to the market as per company requirements and customer needs. Ensure adherence to all local regulations, company standards, processes and policies throughout the sales process.
The primary function of the role will be to develop and manage the audit strategy and plan for proactively and qualitatively conducting the corporate functions audits across the corporate, risk management and control. Somebody who has experience doing IT Audit in Digital Lending space then this opportunity awaits you. Develop audit strategies for identification and assessment of various risks Information Technology (IT) Infrastructure, Information Security and IT Applications Audits and in corporate, risk management and control functions including Compliance risk, Legal risk, Fraud risk, Operational risk, Third party risk/Outsourcing risk, Liquidity risk, Financial risk, People risk, Reputational risk etc. Develop audit plans based on risk assessment and regulatory framework; ensure use of advanced integrated auditing concepts and extensive use of technology and data analysis for achievement of the audit objectives Develop specialized audit team for timely and quality execution of complex and specialized audit reviews covering all the key areas of corporate functions including risk management functions and control functions. Conduct risk-based, thematic and specialized audit reviews to assess the adequacy and effectiveness of the risk management and controls Conduct review of application controls (automated business process controls) in the applications used by corporate, risk management and control functions and management information systems to assess adequacy and effectiveness of the controls Provide effective recommendations for improvements to the organization policies, processes and practices based on leading industry practices and emerging risks Develop processes for adequate and effective audit coverage of various risks including Information Technology (IT) Infrastructure, Information Security and IT Applications, Compliance risk, Legal risk, Fraud risk, Operational risk, Third party risk/Outsourcing risk, Liquidity risk, Financial risk, People risk, Reputational risk etc. and various applicable laws and regulatory circulars / guidelines across various regulators. Keep audit procedures and checklists current and updated keeping pace and aligned with changes in internal policies/guidelines as well as legal/regulatory changes and evolving industry best practices. Ensure timely completion of audit plan and projects along with quality of audits, and meet with all audit documentation and reporting requirements as per audit policy and procedures and leading best practices. Active engagement with stakeholders for implementation of recommendations for effective risk mitigations and improvement in the control environment. Develop strategies for identification of triggers / risk hotspots and conduct unplanned reviews / investigations based on various triggers/ hot spots, directives received from regulators, board committees and senior management. Keep abreast of the emerging audit trends and drive key audit initiatives for efficient and effective achievement of the audit objectives. Implement an effective continuous monitoring framework for ongoing monitoring of risk relating to various business products, processes and units; Identify and develop automated test for ongoing monitoring of Information System & Security risk across the organization. Develop specialized audit team for execution of complex and specialized audit reviews covering IT Infrastructure, IT Applications, Information System & Security areas and risk management and controls across various risks including Compliance risk, Legal risk, Fraud risk, Operational risk, Third party risk/Outsourcing risk, Liquidity risk, Financial risk, People risk, Reputational risk etc. Develop, nurture and grow talent through effective employee engagement and management. Continuous development of self and the team through regular learning and sharing of knowledge / best practices.
Role & responsibilities Job Purpose : Lead the strategic and operational success of assigned category. The role involves crafting and executing business models, analysing markets, and understanding customer behaviour to seize opportunities. It involves vendor relations, optimize operations, and drive sales strategies for sustainable growth. Additionally, you'll cultivate a high- performance team, setting goals and fostering a culture of excellence across functions. Key Responsibilities : Business Strategy Develop a comprehensive business model for the assigned category, identifying and capturing key market opportunities, while ensuring optimal P&L performance. Develop a deep understanding of customer behaviour and preferences to inform strategic decision-making. Map the entire vendor & B2B value chain, identifying opportunities for optimization and profitability. Collaborate with leadership across functions to translate strategies into actionable plans and drive necessary changes. 2. Build Supply & Operations Lead a vendor-relations team to build strategic partnerships and secure favourable terms for customers. Develop and implement a comprehensive vendor management strategy and governance framework. Understand the value chain and contact vendors to improve quality, reliability, and margins. Leverage technology to streamline operations and expand product selections. Partner with Supply Chain teams to guarantee product availability and meet customer demands. 3. Merchandising & Sales Strategy Identify and implement strategies to drive customer acquisition, transaction growth, and category profitability. Develop and manage pricing strategies based on market dynamics, customer insights, margins, and competitive intelligence. 4. People Development Build, motivate, and mentor a high-performing team to achieve success across all functions. Preferred candidate profile Post Graduate with 10+ years experience in managing sourcing for Building or Construction raw materials across categories like Steel, Cement, Non-Ferrous, Chemicals, Polymers etc
Role & responsibilities: : To manage and oversee the organizations direct tax compliance and advisory functions, including income tax audits, transfer pricing documentation, statutory filings, and scrutiny assessments. The role requires a strong understanding of domestic and international tax laws, effective TDS management, and the ability to provide strategic tax planning and automation initiatives. The incumbent will also be responsible for ensuring accurate tax reconciliations, responding to departmental queries, and supporting internal projects from a direct tax. Preferred candidate profile: Assist in the preparation, review, and timely filing of Tax Audit reports, Transfer Pricing Audit documentation, and Income Tax returns. Identify and implement automation and process improvement opportunities within the tax function. Support the filing and review of statutory compliances, including SFTs, Equalization Levy, TDS returns, and other income taxrelated filings. Manage scrutiny assessments, including drafting responses to notices, preparing submissions, and filing appeals. Handle matters related to rectifications, refunds, demands, and penalties; liaise with the Income Tax Department as necessary. Reconcile Form 26AS with ledger entries to ensure accurate TDS credit claims. Apply strong knowledge of Income Tax laws to identify tax-saving opportunities. Regularly reconcile tax records with financials and implement internal controls. Resolve TDS and direct tax-related queries from statutory auditors and internal teams. Provide tax advisory support for internal projects. Ensure comprehensive TDS compliance: return filing, payment, certificate issuance, and addressing demands on the TRACES portal. Analyse the tax implications of various financial instruments. Interpret domestic and international tax laws for advisory support, including 15CA/CB filings.
Position - Head Engineering - Digital Apps Reports to - CTO Location- Mumbai - Thane Company- Leading Insurance company Role Overview We are looking for a senior technology leader to head the Digital Applications portfolio. This individual will be responsible for ensuring continuity of mission-critical applications, driving the build-out of our next-generation API-first platform, and advancing AI-driven initiatives. The role requires close collaboration with the CTO and peer leaders to shape and execute the organizations technology strategy. Key Responsibilities Business-as-Usual (BAU) Ensure stability, scalability, and performance of NodeJS, ReactJS, AWS-hosted applications used by sales agents and customers. Manage integrations with internal middleware and 3rd-party APIs (customer data, authentication, agent profiles, government repositories). Oversee operations across serverless, containerized, and always-on AWS environments. Maintain compliance with data security, privacy, and regulatory standards in the life insurance domain. Next-Generation Platform Development Lead the revamp of the application stack with a strong API-first approach. Ensure partner-friendly, well-documented APIs that the breadth of insurance product distribution and servicing needs. Build APIs that enable seamless collaboration with partners to sell products and serve customers effectively. Drive adoption of fine-grained authorization, access control, and usage metering. Oversee Site Reliability Engineering (SRE) practices to ensure resilience, observability, and proactive monitoring. Champion domain-driven design and component-based UI frameworks for scalability and reuse. AI Utilities & Innovation Identify and prioritize AI/ML opportunities across sales, customer engagement, and operations. Guide development and integration of AI utilities into business workflows, ensuring measurable business impact. Establish governance for ethical, explainable, and compliant use of AI. Team Leadership Provide strategic and technical leadership to a blended team of internal staff and partner resources. Build engineering excellence through modern DevOps, CI/CD, and agile practices. Mentor and develop talent to foster a culture of innovation, accountability, and continuous learning. Collaborate with product, business, and compliance stakeholders to align delivery with strategic goals. Strategic Collaboration Work closely with the CTO and peer leaders to define and execute the technology roadmap. Shape decisions on platform architecture, vendor partnerships, and innovation initiatives. Translate organizational strategy into executional milestones with clear outcomes. Candidate Profile Experience: 1218 years in technology, with 5+ years in senior leadership. Technical expertise: Full-stack engineering (NodeJS, ReactJS), AWS cloud (serverless, containers, networking, security). Domain knowledge: Prior exposure to financial services, insurance, or other regulated industries preferred. Architecture skills: Strong background in API strategy, partner integrations, DDD, and reliability engineering. Innovation exposure: Experience applying AI/ML in practical, business-relevant use cases. Leadership: Proven people leadership, vendor management, and stakeholder engagement capabilities. Why This Role Matters This is a leadership role reporting directly to the CTO, responsible for balancing operational stability with future-focused transformation. The individual will play a central role in building a partner-ready, API-first technology ecosystem while ensuring resilience, compliance, and innovation at scale.
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