Relationship Manager

Job Purpose:

This role plays a crucial part in driving sales growth and managing the customer lifecycle for building materials. You will be responsible for proactively generating new business opportunities, managing existing customer relationships, ensuring efficient order processing, and maximizing customer satisfaction. You will achieve this by developing and implementing strategic sales plans, building strong relationships with key decision-makers, managing customer data effectively, and collaborating seamlessly with internal teams.

Key Responsibilities:

* Sales Growth & Order Management:

• Proactively generate business enquiries through market research, networking, to expand the customer base.
• Develop and implement strategies to achieve assigned sales targets for building materials
• Manage existing customer accounts by facilitating repeat orders and upselling opportunities.
• Ensure efficient order processing through digital tools and support customers with pre-order inquiries.
• Manage customer accounts to ensure timely collection of all receivables

* Customer Acquisition & Relationship Management

• Develop and execute a strategic plan to identify and target retailer, wholesalers, contractors, builders in the construction materials sector.
• Build strong relationships with key decision-makers by conducting regular customer visits and fostering ongoing communication.
• Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets.

* Data updating and process management

• Maintain accurate and up-to-date customer data by meticulously capturing, entering, and updating all relevant information in the CRM system. This includes ensuring timely meeting updates, managing CX data documents, and effectively handling all inquiries.

* Customer Satisfaction

• Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality.
• Address customer inquiries and resolve any issues in a timely and professional manner.
• Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement

* Collaboration & Compliance

• Collaborate effectively with internal teams (operations, finance, logistics, category) to ensure smooth order fulfilment and customer service.
• Introduce new construction material products to the market as per company requirements and customer needs.
• Ensure adherence to all local regulations, company standards, processes and policies throughout the sales process.