4718 Capacity Planning Jobs - Page 37

2 Years exp Require in WFM/RTA WFM/RTM/Rostering/Shrinkage/Real time analyst/AVAYA/Occupancy/Utilization/Scheduling Hyderabad/Pune/Bangalore 7 LPA Graduates WFO Night shift 5 Days working Immediate joiners Contact 9509529566 nehagenesis021@gmail.com Perks and benefits 50k Allowances+ Incentives Both way cabs

MNC in Gurgaon Hiring for Team Leader WFM RTA IC Role CTC UPTO 8 LPA based on Experience & Last CTC Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Shifts 24*7 • Intraday real time monitoring of service levels for all queues at all sites 24/7/365 • Real time monitoring of associates performance from all teams at all sites • Real Time updates on Service Levels, Contact data, and other KPIs • Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals • Communicate and call out changes to incoming contact patterns to operations and the broader WFM team • Have a real time communication with the WFM team and operations wh...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

Job Description: As a Performance & Reliability Architect, you will be responsible for architecting technology systems that ensure optimal performance and reliability to meet established service level targets. Your typical day will involve creating and deploying continuous performance and capacity models, utilizing various performance and availability monitoring tools, and collaborating closely with Technology and Enterprise Architects to select and design appropriate run-time and DevOps technologies. You will engage in problem-solving and decision-making processes that impact the overall efficiency and effectiveness of the systems you oversee, ensuring that they align with organizational go...

Role and Key Responsibilities : Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send rep...

Job Description: Location: Pune Work Mode: Work From Office Preferred Skills: Knowledge of call center operations and metrics. Certification in workforce management or related field. Job description Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling , and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Ana...

WFM Analyst role at Hyderabad/Mumbai 12+3 yrs of Regular Education with total 6-10 years of WFM Exp including relevant 3-4 yrs of exp in Planning, Scheduling & Forecasting on NICE/ IEX Salary upto 10LPA Connect- Suhani-9911988552, Rukhsar- 9899875055 Required Candidate profile Skill Requirement: Good Communication Core Knowledge into Planning, Scheduling & Forecasting Software Tool Proficiency : NICE/ IEX

Job Description: As a Telemarketing Manager, your role will involve running and managing the telemarketing process to generate leads for the assigned portfolio. You will be responsible for leading a team of telemarketing officers, tracking and monitoring their performance, and providing timely feedback for improvement. Your collaboration with the Sales team will be crucial to ensure the timely conversion and closure of leads. Additionally, you will coordinate with the dialer team to optimize the utilization of raw data for maximum efficiency. Key Responsibilities: - Strategize and develop monthly execution plans based on sales targets for the North region. - Focus on capacity planning and he...

Role & responsibilities 3-8 years of relevant experience in manpower/resource planning Support resource planning & manpower planning teams with daily/weekly/monthly analysis for constructive roster through pre-assignment, published & actual analysis, Own the end-to-end manpower planning function, ensuring data-driven short, medium, and long-term forecasting across operational divisions Build and implement advanced models and simulations to optimize resource utilization, pairings, Conduct scenario analysis to drive strategic workforce decisions Design and automate dashboards to monitor KPIs for manpower Prepare management-level reports to recommend action plans and track performance against t...

Posting agreed upon schedules Managing the Scheduling mailbox. Responding to requests within the targeted SLA. Managing the Real Time mailbox. Responding to requests within the targeted SLA Processes schedule exceptions both advanced notice and day of requests. Scheduling training and other BTOP requests. Processing and managing overtime and under time. Timetable management Achieve daily service level and efficiency goals. Watching real time queues and making real time skilling changes. Supporting the various other Work Force Management roles as needed. What Were looking for Graduate with minimum of 2-3 years call center experience, minimum 18 months resource scheduling or real time manageme...

Telecom domain Skills: - Good Knowledge of 5G/GSM/UMTS/LTE/IMS Networks and Call flows - Solution design & Implementation of Core Network Elements including CSD, DRA Technical: Application Servers, VMware, Linux, Open Stack cloud, Preferred - CBIS/CBAM/NCS/NCOM : - NPO - Provides technical network Planning/designing and optimization support to assist customers in network rollout/modernization. Prepares/compiles Volte IMS product information/configuration source data. - Development of network architecture design, and configuration (Datafile), Capacity planning, network interface analysis and design, and overall engineering support. It also involves network performance assessment, audits and n...

Job Overview: We are looking for an experienced and strategic resource manager to oversee workforce planning and resource allocation across multiple projects. The ideal candidate will ensure optimal utilization of internal talent and manage resources effectively. Responsibilities: • Manage and monitor resource availability and allocation across departments/projects. • Coordinate with project managers and department heads to forecast resource needs. • Maintain a real-time resource tracker and update availability schedules. • Manage resources and support redeployment and upskilling. • Facilitate recruitment requests for additional staffing needs. • Create utilization reports and dashboards for...

Join our team as the expert you are now and create your future. Position Summary: As a SME / Process Specialist - RCM, you will be responsible for team handling, work allocation, client interactions and generate, distribute RCM metrics reports to the leadership team. Excellent communication skills, attention to detail, and strong technical and problem solving skills are essential aspects of this role. JOB DETAILS: Experience in handling a team / group of 15 to 20 FTEs Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review Very good understanding of RCM metrics like Days in AR, Ageing above 90 days, C...

Candidate having skilled and proactive Site Reliability Engineer (SRE) with 10 Years experience The SRE will be responsible for ensuring the reliability, scalability, and performance of our systems and infrastructure. This role blends software engineering with IT operations to build fault-tolerant, self-healing systems and drive continuous improvement across our technology stack. Required Skills & Qualifications: Proficiency in Core Java technology Hands-on experience with Kubernetes and container orchestration. Strong understanding of CI/CD pipelines and tools (GitLab CI/CD, Jenkins). Familiarity with monitoring tools, Batch processing Excellent problem-solving and communication skills. Abi...

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media s shared core values: Be Extrao...

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media s shared core values: Be Extrao...

PRINCIPAL ACCOUNTABILITIES 1. ME Roadmap for Short-term & Mid-term for specific product portfolio Review Short term, Mid-term & Long-term business plan and analyze it along with BD & PM Review capacity annually and monthly in view of the sales plan & strategic product development plan and recommend action and ensure its execution. Define Major Projects to be undertaken in view of the business plan. Allocate projects to related members and review manpower utilization of the ME function. Review projects periodically for ensuring their timely completion. Review emerging technologies in their respective fields, evaluate them for relevance from time to time. If found suitable, make recommendation...

To know more about Firstsource please visit our website www.firstsource.com Leads the Resource Planning function for the UK Geo, encompassing Forecasting and Scheduling for the organization. Develops and implements effective Workforce Management (WFM) practices to address business challenges. Collaborates closely with cross-functional stakeholders and supports the Sales team with WFM insights and planning support. Builds strong partnerships with contact center operations, business unit leadership, and corporate support teams to understand and fulfill forecasting and scheduling needs. Designs and presents various forecasting, scheduling, and staffing models to evaluate and communicate the imp...

Strategic: Develops, supports, and drives strategic objectives of the workforce management organization on behalf of multiple business units and in alignment with enterprise goals. Forms effective partnerships with various contact center operations, business unit leadership, and corporate support functions to understand and address organizational staffing requirements. Ensures development and execution of organizational and site level long term forecasts and workforce budgets. Identifies technology needs related to areas of responsibility; initiates and implements industry leading technology and process improvement projects . Ensures development and continuous improvement of organizational r...

Description We are seeking a Senior WFM Analyst to join our team in Mumbai. The ideal candidate will have 3-8 years of experience in workforce management in the Indian job market context. The candidate should be analytical, detail-oriented, and have strong communication skills. The Senior WFM Analyst will be responsible for managing and forecasting contact center volumes, scheduling and real-time adjustments, and providing insights to improve operational efficiency. Responsibilities Develop and maintain accurate volume and staffing forecasts for the contact center Create efficient schedules that maximize agent productivity and adherence to service level goals Monitor real-time performance an...

Job Summary The Planner is responsible for overseeing and streamlining all planning activities within an organization. This role ensures that all resources, including manpower, equipment, and materials, are efficiently allocated to meet organizational goals. A key part of the position involves aligning daily operations with long-term strategic objectives, managing workflows, tracking progress, and adjusting plans as necessary to avoid delays. Key Responsibilities Production Planning & scheduling: Develop and manage detailed schedules, plans, and workflows for various departments. Issue shop floor production orders with all required specifications, routing, and instructions. Track production ...

As an experienced and dynamic Platform Services Lead at HSBC, your primary responsibility will be to drive operational excellence, service reliability, and platform enablement across the Data Platform and Standards Technology domain. You will play a crucial role in ensuring the smooth, secure, and resilient operation of foundational data services supporting Data Catalogues, Data Quality, Data Lineage, Data Retention, and Data Privacy capabilities. Key Responsibilities: - Lead end-to-end service delivery and platform operations for core data governance technologies such as Data Quality, Catalogue, Privacy, Lineage, and Retention. - Define and govern service resilience strategy, including moni...

Role : SQL DBA Location : Noida Experience : 4 to 8 years Must-Have : 5+ years of technology experience of increasing scope and responsibility (e.g. software development, database) expertise in SQL Server 2005, 2008, 2012,2014,2016,2019 Experience with database design, administration and maintenance in distributed environments. Experience in troubleshooting and resolving database issues, including performance tuning and capacity planning. Proven expertise in database design, to include solid understanding of related programming languages, clustering, back-up/restore technologies, replication and security. Proven understanding of SQL coding required to understand performance implications and ...

Job Description About the Role: We are looking for a professional with an experience of 4 years in Workforce Management (WFM), reporting or data analysis within an IT service management or operations environment. Requirements Develop and maintain interactive dashboards and performance reports using tools like Power BI, Excel, and ServiceNow. Provide timely and accurate metrics to support operational reviews, service health checks, and strategic decision-making. Analyze incident, request, problem, and change data to identify patterns, root causes, and opportunities for improvement. Collaborate with IT support teams to define and refine KPIs, SLAs, and reporting requirements. Ensure data integ...

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an eco...