1470 Capacity Planning Jobs - Page 38

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Chennai, IN, 600 032 Mid-senior level IT, Telecom & Internet Travel Required: 0%-10% 28-Aug-2025 An Amazing Career Opportunity for DevOps Engineer Location: Chennai, India (Hybrid) Job ID: 37907 Profile Summary: The DevOps Engineer position will work collaboratively with software engineering, infrastructure, and security to automate deployment and operation of our systems. Help automate and streamline our operations and processes. Build and maintain tools for deployment, monitoring and operations, and troubleshoot and resolve issues in our dev, test, and production environments. DevOps Engineers are involved in the full life cycle of an application. The DevOps Engineer position will work on complex, major, or highly visible tasks in support of multiple projects that require multiple areas of expertise. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This role requires employees to work during off hours shifts to support the overseas business stakeholders. The requirements listed above are representative of the knowledge, skill, and/or ability required. About HID Global HID Global powers the trusted identities of the world s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses, and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4500 employees worldwide and operates international offices that support more than 100 countries. HID Global is an ASSA ABLOY Group brand. HID Global has is the trusted source for secure identity solutions for millions of customers and users around the world. In India, we have two Engineering Centre (Bangalore and Chennai). Global Engineering Team is based in Chennai and one of the Business Unit Engineering team is based in Bangalore. Check us out: Are You Ready to Join the Team? Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled, experienced Cloud engineer and technology enthusiast, and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at communication, collaboration, and unrelenting innovation, we want to talk to you. And if you bring dedication, positive energy and integrity to the table, you just might be the right fit for our team. Qualifications The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and Responsibilities include the following. Other duties may be assigned Develop/build IT solutions to meet business requirements. Manage, evolve, build CI/CD pipeline Integrate solutions with other applications and platforms outside the framework. Design, develop, and implement reusable IaC components. Write scripts to automate build and deployments on AWS Cloud. Automate, build and provide production systems support that may include duties such as deployment, configuration, monitoring and troubleshooting Linux servers. Automate deployment of and support Linux and windows-based infrastructure services (web, nfs, sftp, DNS, LDAP etc) Performance monitoring and tuning of the Operating System and applications for the most optimal operational efficiency. Document existing and new public cloud deployments using Run Books and cloud architecture diagrams. Implement processes to standardize best practices and procedures, capacity planning and risk mitigation. Collaborate with technical/business teams, assess requirements and recommend solutions. Perform script maintenance and updates due to changes in requirements or implementations. Conduct vulnerability assessments and OS hardening. Patching windows servers using tools like SCCM, PDQ Deploy & PDQ Inventory, etc. Implement OS hardening, firewalls (iptables, firewalld), and SELinux/AppArmor policies. Perform security patching, vulnerability assessment, and log monitoring. Enforce compliance with standards (ISO 27001, NIST, CIS Benchmarks, PCI-DSS, etc.). Monitor and work on cloud infrastructure related issues and support tickets. Work will relevant stakeholders on the cloud issues/problems and provide the fixes/solutions. Work in different shifts based on team needs and work plan. Technical Requirements: Managing services and environments in AWS public cloud Managing Continuous Integration services Managing and supporting Linux and Windows operating system and services Education and/or Experience: Bachelor s degree in Programming/Systems or Computer Science or equivalent experience. Typically requires overall 3 to 5 years of analysis and programming experience. Must have Experience working in IaC environment and applications, systems or IT operations. Experience working in an agile team environment. Experience working with public cloud AWS is a must. Experience configuring and supporting Linux and Windows based infrastructure services (web, NFS, sftp, DNS, LDAP, pgp etc) Experience with Continuous Integration tools such as team city, Jenkins preferred Experience with configuration management tools such as Chef, Ansible, Puppet a must. Experience with some aspects of computer security: network security, application security, security protocols, cryptography, IAM, Active Directory, and ADFS, group policy and user account management. Understanding of Load Balancers, TCP/IP, HTTP/HTTPS, SSL/TLS certificate management, DNS, and Network Routing Experience with AWS services and plugins Experience with container technologies Docker, Kubernetes is required Experience using ElasticSearch/ELK stack for application monitoring. Must have used scripting automation with tools such as Ruby, Python, Powershell, Javascript, Knowledge of REST/SOAP APIs. Knowledge of XML, and JSON file formats. Experience with JIRA and Service Now ticketing system for incident management, change control and task management. Demonstrated ability to analyze and interpret complex problems or processes, identify and understand requirements, and develop alternate solutions. Excellent communications skills and the ability to effectively communicate findings both written and orally using both technical and non-technical terms. Experience in handling critical incidents and working with the stakeholders in addressing the issues. Additional Preferred Skills Exposure to other cloud technologies like Azure or google cloud AWS Associate or Professional level certification is a plus The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees work primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels. Willing to work in a 24/6 shift environment Mandatory expectation 24/6 shift rotation (including both day and night shifts). Empowerment: You ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted. This opportunity may be open to flexible working arrangements. HID is an Equal Opportunity/Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity/Sexual Orientation. We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go without having to think about it. When you join our HID team, you ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Senior DevOps Engineer Chennai, IN, 600 032 Mid-senior level IT, Telecom & Internet Travel Required: 0%-10% 31-Aug-2025 An Amazing Career Opportunity for Senior DevOps Engineer Location: Chennai, India (Hybrid) Job ID: 37905 Profile Summary: Senior DevOps Engineer position will work collaboratively with software engineering, infrastructure, and security to automate deployment and operation of our systems. Help automate and streamline our operations and processes. Build and maintain tools for deployment, monitoring and operations, and troubleshoot and resolve issues in our dev, test, and production environments. DevOps Engineers are involved in the full life cycle of an application. Senior DevOps Engineer position will work on complex, major, or highly visible tasks in support of multiple projects that require multiple areas of expertise. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This role requires employees to work during off-hour shifts to support the overseas business stakeholders. The requirements listed above are representative of the knowledge, skill, and/or ability required. About HID Global HID Global powers the trusted identities of the world s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses, and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4500 employees worldwide and operates international offices that support more than 100 countries. HID Global is an ASSA ABLOY Group brand. HID Global has is the trusted source for secure identity solutions for millions of customers and users around the world. In India, we have two Engineering Centre (Bangalore and Chennai). Global Engineering Team is based in Chennai and one of the Business Unit Engineering team is based in Bangalore. Check us out: and LinkedIn: Are You Ready to Join the Team? Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled, experienced Cloud engineer and technology enthusiast, and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at communication, collaboration, and unrelenting innovation, we want to talk to you. And if you bring dedication, positive energy and integrity to the table, you just might be the right fit for our team. Qualifications: The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and Responsibilities include the following. Other duties may be assigned : Develop/build IT solutions to meet business requirements. Manage, evolve, build CI/CD pipeline Integrate solutions with other applications and platforms outside the framework. Design, develop, and implement reusable IaC components. Write scripts to automate build and deployments on AWS Cloud. Automate, build and provide production systems support that may include duties such as deployment, configuration, monitoring and troubleshooting Linux servers. Automate deployment of and support Linux and windows-based infrastructure services (web, nfs, sftp, DNS, LDAP etc) Performance monitoring and tuning of the Operating System and applications for the most optimal operational efficiency. Document existing and new public cloud deployments using Run Books and cloud architecture diagrams. Implement processes to standardize best practices and procedures, capacity planning and risk mitigation. Collaborate with technical/business teams, assess requirements and recommend solutions. Perform script maintenance and updates due to changes in requirements or implementations. Conduct vulnerability assessments and OS hardening. Patching windows servers using tools like SCCM, PDQ Deploy & PDQ Inventory, etc. Implement OS hardening, firewalls (iptables, firewalld), and SELinux/AppArmor policies. Perform security patching, vulnerability assessment, and log monitoring. Enforce compliance with standards (ISO 27001, NIST, CIS Benchmarks, PCI-DSS, etc.). Monitor and work on cloud infrastructure related issues and support tickets. Work will relevant stakeholders on the cloud issues/problems and provide the fixes/solutions. Work in different shifts based on team needs and work plan. Technical Requirements: Managing services and environments in AWS public cloud Managing Continuous Integration services Managing and supporting Linux and Windows operating system and services Education and/or Experience: Bachelor s degree in Programming/Systems or Computer Science or equivalent experience. Typically requires overall 5+ years of analysis and programming experience. Must have Experience working in IaC environment and applications, systems or IT operations. Experience working in an agile team environment. Experience working with public cloud AWS is a must. Experience configuring and supporting Linux and Windows based infrastructure services (web, NFS, sftp, DNS, LDAP, pgp etc) Experience with Continuous Integration tools such as team city, Jenkins preferred Experience with configuration management tools such as Chef, Ansible, Puppet a must. Experience with some aspects of computer security: network security, application security, security protocols, cryptography, IAM, Active Directory, and ADFS, group policy and user account management. Understanding of Load Balancers, TCP/IP, HTTP/HTTPS, SSL/TLS certificate management, DNS, and Network Routing Experience with AWS services and plugins Experience with container technologies, Docker, Kubernetes is required Experience using ElasticSearch/ELK stack for application monitoring. Must have used scripting automation with tools such as Ruby, Python, Powershell, Javascript, Knowledge of REST/SOAP APIs. Knowledge of XML, and JSON file formats. Experience with JIRA and Service Now ticketing system for incident management, change control and task management. Demonstrated ability to analyze and interpret complex problems or processes, identify and understand requirements, and develop alternate solutions. Excellent communications skills and the ability to effectively communicate findings both written and orally using both technical and non-technical terms. Experience in handling critical incidents and working with the stakeholders in addressing the issues. Additional Preferred Skills Exposure to other cloud technologies like Azure or google cloud AWS Associate or Professional level certification is a plus Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees work primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels. Willing to work in a 24/6 shift environment Mandatory expectation 24/6 shift rotation (including both day and night shifts). Why apply? Empowerment: You ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted. This opportunity may be open to flexible working arrangements.

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior DevOps Engineer Chennai, IN, 600 032 Mid-senior level IT, Telecom & Internet Travel Required: 0%-10% 27-Aug-2025 An Amazing Career Opportunity for Senior DevOps Engineer Location: Chennai, India (Hybrid) Job ID: 37904 Profile Summary: Senior DevOps Engineer position will work collaboratively with software engineering, infrastructure, and security to automate deployment and operation of our systems. Help automate and streamline our operations and processes. Build and maintain tools for deployment, monitoring and operations, and troubleshoot and resolve issues in our dev, test, and production environments. DevOps Engineers are involved in the full life cycle of an application. position will work on complex, major, or highly visible tasks in support of multiple projects that require multiple areas of expertise. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This role requires employees to work during off-hour shifts to support the overseas business stakeholders. The requirements listed above are representative of the knowledge, skill, and/or ability required. About HID Global HID Global powers the trusted identities of the world s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses, and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4500 employees worldwide and operates international offices that support more than 100 countries. HID Global is an ASSA ABLOY Group brand. HID Global has is the trusted source for secure identity solutions for millions of customers and users around the world. In India, we have two Engineering Centre (Bangalore and Chennai). Global Engineering Team is based in Chennai and one of the Business Unit Engineering team is based in Bangalore. Check us out: Are You Ready to Join the Team? Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled, experienced Cloud engineer and technology enthusiast, and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at communication, collaboration, and unrelenting innovation, we want to talk to you. And if you bring dedication, positive energy and integrity to the table, you just might be the right fit for our team. Qualifications The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and Responsibilities include the following. Other duties may be assigned Develop/build IT solutions to meet business requirements. Manage, evolve, build CI/CD pipeline Integrate solutions with other applications and platforms outside the framework. Design, develop, and implement reusable IaC components. Write scripts to automate build and deployments on AWS Cloud. Automate, build and provide production systems support that may include duties such as deployment, configuration, monitoring and troubleshooting Linux servers. Automate deployment of and support Linux and windows-based infrastructure services (web, nfs, sftp, DNS, LDAP etc) Performance monitoring and tuning of the Operating System and applications for the most optimal operational efficiency. Document existing and new public cloud deployments using Run Books and cloud architecture diagrams. Implement processes to standardize best practices and procedures, capacity planning and risk mitigation. Collaborate with technical/business teams, assess requirements and recommend solutions. Perform script maintenance and updates due to changes in requirements or implementations. Conduct vulnerability assessments and OS hardening. Patching windows servers using tools like SCCM, PDQ Deploy & PDQ Inventory, etc. Implement OS hardening, firewalls (iptables, firewalld), and SELinux/AppArmor policies. Perform security patching, vulnerability assessment, and log monitoring. Enforce compliance with standards (ISO 27001, NIST, CIS Benchmarks, PCI-DSS, etc.). Monitor and work on cloud infrastructure related issues and support tickets. Work will relevant stakeholders on the cloud issues/problems and provide the fixes/solutions. Work in different shifts based on team needs and work plan. Technical Requirements: Managing services and environments in AWS public cloud Managing Continuous Integration services Managing and supporting Linux and Windows operating system and services Education and/or Experience: Bachelor s degree in Programming/Systems or Computer Science or equivalent experience. Typically requires overall 5+ years of analysis and programming experience. Must have Experience working in IaC environment and applications, systems or IT operations. Experience working in an agile team environment. Experience working with public cloud AWS is a must. Experience configuring and supporting Linux and Windows based infrastructure services (web, NFS, sftp, DNS, LDAP, pgp etc) Experience with Continuous Integration tools such as team city, Jenkins preferred Experience with configuration management tools such as Chef, Ansible, Puppet a must. Experience with some aspects of computer security: network security, application security, security protocols, cryptography, IAM, Active Directory, and ADFS, group policy and user account management. Understanding of Load Balancers, TCP/IP, HTTP/HTTPS, SSL/TLS certificate management, DNS, and Network Routing Experience with AWS services and plugins Experience with container technologies, Docker, Kubernetes is required Experience using ElasticSearch/ELK stack for application monitoring. Must have used scripting automation with tools such as Ruby, Python, Powershell, Javascript, Knowledge of REST/SOAP APIs. Knowledge of XML, and JSON file formats. Experience with JIRA and Service Now ticketing system for incident management, change control and task management. Demonstrated ability to analyze and interpret complex problems or processes, identify and understand requirements, and develop alternate solutions. Excellent communications skills and the ability to effectively communicate findings both written and orally using both technical and non-technical terms. Experience in handling critical incidents and working with the stakeholders in addressing the issues. Additional Preferred Skills Exposure to other cloud technologies like Azure or google cloud AWS Associate or Professional level certification is a plus The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees work primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels. Willing to work in a 24/6 shift environment Mandatory expectation 24/6 shift rotation (including both day and night shifts). Empowerment: You ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted. This opportunity may be open to flexible working arrangements. HID is an Equal Opportunity/Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity/Sexual Orientation. We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go without having to think about it. When you join our HID team, you ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Job Description: Were looking for a Design Operations Specialist II to support our design teams day-to-day operations. In this role, you ll help improve how we work together by assisting with process updates, maintaining simple workflows, helping with team tools, and making sure key information is clear and easy to find. You ll play a key part in reporting and keeping things running smoothly and supporting the team in staying organised and aligned. Key Responsibilities: Tooling & Workflow Configuration Configure and manage JIRA projects, workflows, fields, screens, permission schemes, and automation rules. Collaborate with IT/DevOps to customise JIRA setup for design-specific needs (e.g., intake forms, review stages). Reporting & KPI Management Design and maintain JIRA dashboards for leadership and team-level reporting. Define, track, and report on key performance indicators (KPIs) related to design delivery, throughput, quality, and engagement. Produce regular reporting on project health, team capacity, and operational metrics for executive stakeholders. Troubleshooting and Problem Solving Diagnose and resolve issues related to JIRAs functionality, performance, or configuration. Cross-functional Collaboration Act as liaison between Design, Product, Engineering, and Operations teams. Drive alignment on timelines, dependencies, and shared goals. Support onboarding, training, and enablement of new team members with JIRA best practices. Program Management & Ops Enablement Proactively identify risks, unblock teams, and manage dependencies to maintain delivery cadence and uphold quality across all design initiatives. Establish and maintain scalable design processes, workflows, and best practices to ensure teams can focus on delivering high-quality design work with clarity and speed. Qualification: 3-4 years of experience in a Design and Learning Operations or a related operations role. Proven experience with JIRA administration and customisation for large teams. Strong analytical mindset with experience in reporting and dashboard creation (JIRA, Confluence, Airtable). Deep understanding of Agile and Product Development Life Cycles (PDLC). Exceptional organisational and communication skills; able to manage multiple priorities. Experience working with creative, UX, or design teams is highly preferred. Familiarity with tools like Confluence, Figma, Miro, and Slack. Preferred Qualifications: Atlassian Certification (JIRA Administrator or similar) Experience with capacity planning tools or resource management frameworks Background in change management or team enablement Perks and Benefits: Competitive compensation Generous stock options Medical insurance coverage Work with some of the brightest minds from Silicon Valley s most dominant and successful companies

Responsibilities Ensure the reliability, performance, and scalability of our database infrastructure. Work closely with application teams to ship solutions that integrate seamlessly with our database systems. Analyze solutions and implement best practices for supported datastores(Primarily MySQL , PostgreSQL). Develop and enforce best practices for database security, backup, and recovery. Work on the observability of relevant database metrics and make sure we reach our database objectives. Provide database expertise to engineering teams (for example through reviews of database migrations, queries and performance optimizations). Work with peers(DevOps, Application Engineers) to roll out changes to our production environment and help mitigate database-related production incidents. Work on automation of database infrastructure and help engineering succeed by providing self-service tools. OnCall support on rotation with the team. Support and debug database production issues across services and levels of the stack. Document every action so your learnings turn into repeatable actions and then into automation. Perform regular system monitoring, troubleshooting, and capacity planning to ensure scalability. Create and maintain documentation on database configurations, processes, and procedures. Requirements Have at least 4-8 years of experience running MySQL/PostgreSQL databases in large Environments. Awareness of cloud infrastructure (AWS/GCP). Have knowledge of the internals of MySQL/PostgreSQL. Knowledge of load balancing solutions such as ProxySQL to distribute database traffic efficiently across multiple servers. Knowledge of tools and methods for monitoring database performance. Strong problem-solving skills and ability to work in a fast-paced environment. Excellent communication and collaboration skills to work effectively within cross-functional teams. The Nice-to-Haves Knowledge of caching (Redis / Elasticache) Knowledge on scripting languages (Python) Knowledge of infrastructure automation (Terraform/Ansible) Familiarity with DevOps practices and CI/CD pipelines.

About the Role: Grade Level (for internal use): 09 The Team Diverse and responsible team working on multiple applications and providing application support in two shifts. Ready to accept challenge on multiple technologies and eager for any new challenges. Responsibilities Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Create sustainable systems and services through automation. Balance feature development speed and reliability with well-defined service-level objective Day to day working with different teams like infra team for related issues Build and document automation processes for Infrastructure as a Service/Infrastructure as code. Backup and Patch management RCA of all the issues and deep interest in finding permanent resolution of all issues. Co-ordination of all other teams involved in issues related with users. Self-driven person What Were Looking For Bachelors degree (or equivalent) in computer science or related discipline with at least 3+ years of experience Proactive approach to identifying problems, performance bottlenecks, and areas for improvement. Strong interpersonal skills, analytical and problem-solving ability along with strong written and verbal communication. Ability to communicate ideas in both technical and non-technical ways. A strong capacity for teamwork and a sense of ownership and able to work independently and be self-driven. Hands on Experience with Linux Server, AD, LDAP, DNS, Network Storage, AWS Compute services (EC2, FSX, Managed AD, Route 53, etc) Ability to program using scripting with tools or languages, such as PowerShell, Python, Ansible, Terraform and Bash Familiarity with ITSM processes like Incident, Problem and Change Management using ServiceNow (preferable) The Location Hyderabad, India Grade 09 {Software Engineer-Application Operations} Hybrid model 4 times a week work from office is mandatory. Shift time 6:30 am to 2:30 pm IST / 2:30 pm to 11 pm IST About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSESPGI). S&P Global is the worlds foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit www.spglobal.com/ratings Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

Role - WFM Scheduler Work Location - Bengaluru/Hyderabad Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

ABOUT UI: Unilever International is Unilever s fastest growing and entrepreneurial business with Euro 1. 4 billion in turnover. UI s purpose is to serve the underserved - markets, consumers, channels, brands, working in close partnership with Unilever s Business Units (BU) and Business Groups (BG). As Unilever s growth engine, we establish global white space businesses in key channels such as Health & Beauty, Discounters, E-Commerce and alternate channels such as travel retail, marketing to institutional partners like the United Nations, and seeding Unilever brands to overseas diaspora who crave for a taste of their familiar home brands. We have our Global Hub in Singapore which leads strategy, marketing thinking, seeding plans, and alignment with the global categories and supply chain with 9 regional hubs across the globe. JOB TITLE: Asst Manager - Customer service for SDL group & Rest of South Asia LOCATION: Mumbai, India JOB PURPOSE This role will manage customer service/relationship for SDL group, the largest customer for Unilever International in addition to managing E2E Supply Chain for UI Markets of Bangladesh and Srilanka Customer Service Manage complete Order to delivery cycle for SDL business Lead supply chain customer service operations with a focus on increasing customer satisfaction and strengthen collaboration with customer supply chain team. Manage order service levels KPIs Track secondary sales and market inventory closely with BDMs and Distributors Highlight/ Red flag to SU on Supply plan gaps, shipping document delays which can impact order/delivery service level KPI s. Accountable for resolving issues like Supply delays, document errors and shortage/damage claims. MIS Reporting on monthly and quarterly view of Open orders, Supply plan, Sales, Ambition and Supply Chain Service rate Oversee that there is no error in shipping documents, as per agreed CSI (Customer Shipping Information) Liaise with Sales, Marketing, CD Ops to drive monthly Demand review and weekly DSR meeting with focus on improving SR, FA and FB Coordinate with UI Logistics & Global Freight procurement team for New Lanes creation. Resolve any issues with the shipping lines while shipment clearance at the port, ensuring No Demurrage and Detention E2E Supply Chain for ROSA (Rest of South Asia) Monitor plan compliance of the manufacturing facilities and work collaboratively with the factory to ensure 100% compliance levels. Responsible to deliver Service rate target for ROSA cluster along with supply chain team. Monitoring of Import Shipments and ensure on time delivery of documents to customers. Ensure the Supply Plan compilation to Customer on a weekly basis Responsible for monthly DSR analysis, which includes factory capacity planning. Business partner finance/procurement to drive Transfer Price optimization by driving right forecast, information across ROSA KEY REQUIREMENTS: MBA /Engineering Graduate with 7-9 years of experience in Supply Chain Operations Person should be business focussed and enable sales growth. Excellent written and oral communication skill. Proficiency to communicate effectively across various cultural backgrounds & functional areas. Strong cross-functional & Stakeholder management Excellent in MS Excel, Power bi, Word & Power point

Oversee Capacity planning for HC.Continuously monitor the performance against the plans and refine and redefine assumptions Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Required Candidate profile Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan call@9716551077, share cv @mamta@emsol.co.in

We are looking for a Senior Production Engineer with strong expertise in performance optimization, system security, infrastructure hardening, and DevOps practices. Required Candidate profile The ideal candidate will be responsible for maintaining high availability, scalability, and reliability of production systems, while ensuring security.

We have urgent opening for a DIALER EXECUTIVE US PROCESS ( NIGHT SHIFT ) APPLY ONLY IF YOU HAVE AT LEAST 1 YEAR OF EXPERIENCE IN MANAGING OUTBOUND DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9. WORK FROM OFFICE Responsibilities: Real Time Agent Performance Monitoring Meeting client / management defined KPIs and SLAs Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Connectivity and Business improvement analysis DNC Scrubbing Downtime tracking and reporting Channels / PRI level monitoring CLID performance monitoring Timely revert to escalations Real Time Analysis of Agents Performance Creating various Performance Reports using MS Excel and Google Sheets Well versed with MS Excel functionalities such as Pivot table, V-look up, etc Requirements : Good communication skills Excellent knowledge of MS excel Should be able to identify the deviation in data behavior and correct it with proper corrective and preventive measures Maintaining KPIs and SLAs Minimum Qualification Higher Secondary 1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto Dial / Genesys/Avaya etc) Experience of working on US debt collections process would be an advantage Only Candidates with Dialer Executive / RTA experience should apply WORK FROM OFFICE NIGHT SHIFT US PROCESS Interested candidates can Email CV at hr1@bellovista.net Or can WhatsApp CV on 9051296568 Or Call 8100493887 for Interview

Roles and Responsibilities Utilization optimization opportunity identification Understanding the customer requirements Providing the solution to meet the customer requirements Customer Relationship End to End WFM Support Ability to work on all planners and other analytics key deliverables Analysis of reports including process dashboards & initiate appropriate action plans. Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared. Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas. Mandatory Skills – Has Knowledge/ Hands on in generating Forecasting, Planning, Scheduling Able to work on MS-Office –Excel, Word & P.PT Individual Contributor as a role. Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with problem solving approach Should be able to independently handle client communications, 3 Years of Experience in Forecasting/Capacity Planning/RFP Aware about COPC Certifications Aware of Quality tool LEAN, Six-Sigma. Preferably Lean and Green belt certified Demonstrate Customer Service Skills. Notice Period 0-30days

Job Title: Workforce Management (WFM) Analyst Location: Hyderabad - Hybrid About the Role We are seeking a data-driven and strategic Workforce Management Analyst to join our team. The ideal candidate will play a key role in optimizing staffing, improving operational efficiency, and ensuring service level objectives are consistently met. This role requires strong analytical skills, cross-functional collaboration, and a deep understanding of workforce planning principles. Key Responsibilities Staff Scheduling & Planning Create and manage agent schedules based on workload forecasts and business needs. Factor in planned and unplanned shrinkage to optimize staffing coverage. Recommend cost-efficient staffing strategies including dynamic scheduling and shift adjustments. Capacity & Skillset Management Maintain and analyze skillset matrices to assess current and future resource availability. Identify over/understaffed activities and provide recommendations for cross-training or reallocation. Forecast capacity needs and align workforce with business growth. Performance Targets & Metrics Establish, maintain, and regularly update Target Times for various activities. Implement methodologies such as "Target-as-Actual" and "Actual-as-Target" to gauge productivity. Work with reporting teams to ensure MI dashboards reflect accurate and up-to-date targets. Tenure & Attrition Monitoring Track staff tenure and highlight areas of concern (e.g., high percentage of new hires). Analyze attrition trends and propose solutions including upskilling, career development, and training initiatives. Shrinkage & Productivity Insights Track and analyze both tangible (PTO, breaks, training) and intangible (system downtime, attrition) shrinkage. Measure the impact of training on AHT and workload distribution. Ensure productive utilization of staff across all scheduled hours. FTE & Budget Analysis Calculate FTE requirements using historical data and forecast models. Monitor and report on monthly FTE variances against budget targets. Provide actionable insights tied to headcount, productivity, and cost optimization. Qualifications Bachelors degree in Business, Operations, Statistics, or a related field. 5+ years of experience in Workforce Management, preferably in a contact center or service-based environment. Proficiency in Excel (advanced), WFM tools (e.g., NICE, Verint, Genesys), and reporting platforms (e.g., Power BI). Strong analytical, problem-solving, and communication skills. Ability to interpret data and make strategic workforce recommendations. Preferred Skills Experience with forecast modeling and capacity planning. Familiarity with schedule adherence metrics and shrinkage tracking. Ability to work in a fast-paced environment with multiple stakeholders. Knowledge of WFM methodologies and best practices.

Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to -Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2 Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service 3 Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold 4 Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Email ID - varshitha_devaraj@resourcepro.in

Job Summary Server and Architectural design in terms of capacity planning. Understand the core components of product. Perform Install and Upgrades. End to End troubleshooting. Exposure with CLI and other windows tools. Knowledgeable about the Qlik Platform administration and architecture on an enterprise scale Monitor usage of server resources on cloud (multi node knowledge ). Installing, configuring and managing Qlik (QlikView, Qlik Sense, NPrinting) server and components with Architecture design (split services, cluster design etc.) Single Node and Multi Node Knowledge desired. Proxy Configuration knowledge. Debug user access issues in On Premise and Cloud. Ensure Performance/Stability of Qlik Platforms (QlikView, Qlik Sense, NPrinting) Active Monitoring (QMS, QRS, QSS) in : on premise and single/multi node. Assess new versions of Qlik for stability and performance and upgrade Manage data source connections, configurations Good understanding of deployment configuration and troubleshooting. Security implementation, Backup, data recovery and service restoration management, patch and bug fix deployment. In depth knowledge of QMC Configuration, Scheduler Tasks, Application Deployment, User Management Expert in applying custom Security Rules and Custom Properties Debug failures in QS, QV and nPrinting Apps, tasks and other processes by reading logs Creating tickets and following up with Qlik Support for resolution of queries Manage licenses (Qlik view and QlikSense), manage tokens and access types

Job Summary Server and Architectural design in terms of capacity planning. Understand the core components of product. Perform Install and Upgrades. End to End troubleshooting. Exposure with CLI and other windows tools. Knowledgeable about the Qlik Platform administration and architecture on an enterprise scale Monitor usage of server resources on cloud (multi node knowledge ). Installing, configuring and managing Qlik (QlikView, Qlik Sense, NPrinting) server and components with Architecture design (split services, cluster design etc.) Single Node and Multi Node Knowledge desired. Proxy Configuration knowledge. Debug user access issues in On Premise and Cloud. Ensure Performance/Stability of Qlik Platforms (QlikView, Qlik Sense, NPrinting) Active Monitoring (QMS, QRS, QSS) in : on premise and single/multi node. Assess new versions of Qlik for stability and performance and upgrade Manage data source connections, configurations Good understanding of deployment configuration and troubleshooting. Security implementation, Backup, data recovery and service restoration management, patch and bug fix deployment. In depth knowledge of QMC Configuration, Scheduler Tasks, Application Deployment, User Management Expert in applying custom Security Rules and Custom Properties Debug failures in QS, QV and nPrinting Apps, tasks and other processes by reading logs Creating tickets and following up with Qlik Support for resolution of queries Manage licenses (Qlik view and QlikSense), manage tokens and access types

Job Summary Server and Architectural design in terms of capacity planning. Understand the core components of product. Perform Install and Upgrades. End to End troubleshooting. Exposure with CLI and other windows tools. Knowledgeable about the Qlik Platform administration and architecture on an enterprise scale Monitor usage of server resources on cloud (multi node knowledge ). Installing, configuring and managing Qlik (QlikView, Qlik Sense, NPrinting) server and components with Architecture design (split services, cluster design etc.) Single Node and Multi Node Knowledge desired. Proxy Configuration knowledge. Debug user access issues in On Premise and Cloud. Ensure Performance/Stability of Qlik Platforms (QlikView, Qlik Sense, NPrinting) Active Monitoring (QMS, QRS, QSS) in : on premise and single/multi node. Assess new versions of Qlik for stability and performance and upgrade Manage data source connections, configurations Good understanding of deployment configuration and troubleshooting. Security implementation, Backup, data recovery and service restoration management, patch and bug fix deployment. In depth knowledge of QMC Configuration, Scheduler Tasks, Application Deployment, User Management Expert in applying custom Security Rules and Custom Properties Debug failures in QS, QV and nPrinting Apps, tasks and other processes by reading logs Creating tickets and following up with Qlik Support for resolution of queries Manage licenses (Qlik view and QlikSense), manage tokens and access types

We are seeking a highly skilled and experienced Senior Dynatrace Administrator to join our IT operations team. In this role, you will be responsible for the design, implementation, and management of Dynatrace monitoring solutions across our infrastructure Role: Senior Dynatrace Administrator Expected Date of Joining: Jun 25, 2025 Key Responsibilities Skills Design and Implementation: Lead the design, configuration, and deployment of Dynatrace solutions to monitor infrastructure, applications, and cloud environments. Monitoring and Troubleshooting: Set up comprehensive monitoring for critical systems and applications, develop dashboards, and configure alerting for proactive issue identification and troubleshooting. Performance Tuning: Analyze performance data, identify bottlenecks, and work with teams to improve system performance and stability. Automation and Integration: Automate monitoring processes and integrate Dynatrace with other IT tools (e.g., CI/CD pipelines, ITSM tools) to improve efficiency and streamline workflows. Capacity Planning: Conduct capacity planning and forecast system resource requirements to ensure scalability. Collaboration: Collaborate with software development, DevOps, and IT infrastructure teams to support end-to-end monitoring strategies and enhance observability across the stack. Documentation and Training: Create and maintain detailed documentation on monitoring configurations, best practices, and troubleshooting guides. Provide training and mentorship to junior team members. Experience: 5+ years of experience in IT monitoring, with a focus on Dynatrace administration and application performance monitoring (APM). Technical Expertise: Strong hands-on experience with Dynatrace, including setup, configuration, dashboarding, and alerting. Knowledge of synthetic and real user monitoring (RUM). Monitoring Best Practices: Deep understanding of application performance monitoring (APM) concepts, network monitoring, and infrastructure monitoring. Scripting and Automation: Proficiency in scripting languages (e.g., Python, Shell, PowerShell) for automation tasks. Cloud Environments: Experience with monitoring cloud-based environments (AWS, Azure, GCP) and containerized applications (Kubernetes, Docker). Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve performance issues. Collaboration: Excellent communication skills and the ability to work collaboratively with cross-functional teams. Certifications: Dynatrace Certified Associate or Professional preferred. Nice to Have: Experience with other APM tools (e.g., New Relic, AppDynamics, Datadog). Familiarity with ITIL processes and methodologies. Understanding of microservices architecture and distributed systems.

Description Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries. We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects. If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase! About the role : Enphase is looking for staff capacity planning. This position is responsible to ensure that the right capacity is available at the factories when required, to meet the demand. In this vital role you will perform complex analysis drive execution to help Enphase in budgeting the capital expenditure for the contract manufacturing and equip them to manufacture scale products through the product life cycle. A highly challenging job role, that needs one to interact with many stake holders from Manufacturing operations, Manufacturing Test teams, Contract Manufacturers, Product engineering teams, internal planning teams, External vendors etc., to set up the capacity and solve any operational issues. This position will be part of the Global SCM team reporting to Senior manager planning. What you will do : Determine the production capacity needed by the organisation to meet the changing demand. Understand how the business operates, assess existing capacity, and draw up capacity ramp plans based on the demand forecast. Continually monitor and review plans and make appropriate adjustments in the event of changes and unforeseen circumstances Reconcile variances from original plans and maintain a view of actual against forecast projections Continually review ways to make improvements and make the capacity planning and manufacturing process more efficient Communicate plans and forecasts to internal stakeholders and review plans to ensure efficient resource utilisation Provide regular updates on plans and escalate concerns relating to actual or potential issues that might cause a risk to the planned capacity ramp. Design and maintain capacity performance reports and statistics to share with internal stakeholders and provide information as required in relation to organisational metrics and updates Utilise knowledge and research methods to drive best practice results Coordinate with various departments and perform all capacity planning activities in facilities including the upcoming new products. Support all ad hoc analysis, reports, and dashboards Who you are and what you bring : BE/BTech, MBA/PGDM/MTech from the Tier 1 institution with 8 years of experience in capacity planning, operations, or supply chain management. Experience in working in office suite (proficiency with MS Excel) Proven ability to think independently and handle multiple priorities through to completion by coordinating with different teams. Service orientation along with compliance mindset. Ability to work with cross functional teams to deliver the products to customers on time. Ability to work in multi-cultural geographically diverse teams with proven organizational skills. Flexible to work in different time zones able to work under pressure. Excellent written and oral communication skills, able to communicate at all levels. Strong analytical and problem-solving skills

Required Skills Technology | Cybersecurity | SIEM-SOAR Technology | Cybersecurity | SOC Alert Management Technology | Cybersecurity | Vulnerability Management Behavioral | Aptitude | Communication Technology | Cybersecurity | End Point Security Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Security Certifications | EC-Council Certifications | EC-Council Certified Ethical Hacker (CEH) Details: 1) Responsible for high level design, implementation and support of Enterprise Backup and Storage Infrastructure support. 2) Maintain an operational infrastructure focused on the extremely critical need for 100% availability. 3) Participate in capacity planning and Technical review meeting to understand the complex data storage requirements of the other stakeholders before the implementation 4) Adhere to the business goals by achieving the business Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO). 5) Responsible for Patch management on data storage systems and backup systems with minimal business impact. 6) Migrate the existing data from legacy data storage systems to new flash storage systems without any downtime. 7) Responsible to retire legacy data storage and backup systems 8) Migrate Home shares data to Microsoft Azure Cloud, Group share data to AWS and install AWS connectors to integrate backup systems to AWS. 9) Provide technical analysis for the critical project implementation on QA and DEV before moving it to Prod environments. 10) Provide proactive support as an On-call Engineer for all the Storage alerting systems. 11) Administrating and managing over 1PB of storage data for all types of Tiered applications by maintaining a minimal downtime. 12) Establish and maintain a clear value proposition plan as well as competitive benchmarking and overall differentiation summary. 13) Plan and Implement the solutions for performance in the Backup and Storage services

Operations is at the heart of Amazon s customer experience and differentiation. Our ambition is to be the earth s most customer-centric business and set the industry standard for customer innovation and experience. The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Program Management vertical. The CM will go through the complete project lifecycle Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations, capacity planning, categories, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment. Work closely with operations and program team to identify areas for improvement Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define expected results in terms of input, output, control metrics. Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/ nesting for trainings) Design effective ways of ensuring sustainability. I. Skills a. Strong written and spoken communication skills b. Good working knowledge of MS Office Suite II. Ability to a. Multi task in a fast paced environment b. Operate in the system with speed and accuracy necessary to meet Amazon standards c. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders III. Demonstrate a. Passion for Business Development b. Strong interpersonal skills c. Excellent listening skills d. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines IV. Critical Qualities / Characteristics a. Pace of implementation and consistency in performance b. Willingness to take initiatives and additional responsibilities c. Willingness to travel d. Commitment and completion factor e. Peer respect establish and maintain cooperative working relationships f. Creative and analytical problem solvers with a passion for operational excellence g. Identify areas of possible process improvements V. Operations a. Meet and interact with Local vendors on Day-to-Day basis in initial process setup. b. Flag possible escalation, dive deep to recommend and implement corrective actions c. Flag any updates received from stakeholders on process to Team Lead/Manager d. Be part of client calls to raise challenges, lead, and document conference discussions The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The CM will go through the complete project lifecycle Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations, capacity planning, categories, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment. Process Improvement: Take ownership of process improvement initiatives, identifying areas for operational efficiency, and actively participating in stakeholder meetings and calls. Communication and Coordination: Maintain strong communication with both internal and external stakeholders, managing vendor relationships through face-to-face interactions and handling escalations or updates. Multi-tasking and Problem-solving: Operate efficiently in a fast-paced environment, handling multiple tasks, addressing issues proactively, and demonstrating a passion for operational excellence. A day in the life - About the team 5+ years of with Excel experience 5+ years of account management, project or program management or buying experience Bachelors degree, or 5+ years of professional or military experience Knowledge of Microsoft Access or SQL Experience using data to influence business decisions Experience driving internal cross-team collaboration Experience with business analysis and P&L management Experience driving direction and alignment with cross-functional teams

Role: Workforce Management Executive Experience: 0 to 1 year Location: Bangalore Job Description: We are seeking a Resource Management - Executive to oversee the demand validation, resource deployment, system allocations, project releases, stakeholder management, bench resource mapping, Excel, and reporting functions. The ideal candidate will have a strong background in resource management, exceptional analytical skills, and the ability to effectively communicate with stakeholders at all levels. Responsibilities: Validating demands and gather all requirement details Coordinate with project managers to deploy resources based on project needs and resource availability Manage system allocations to ensure optimal resource utilization Map bench resources to upcoming projects and identify opportunities for skill development Coordinate project releases and working towards their system extensions and future assignments Manage stakeholder relationships and provide regular updates on resource allocation, Demand status and other trends Hands on experience in MS excel Preparing regular reports on resource allocation, demand fulfilment, project releases, etc. Requirements: 0 to 1 year of experience in resource management/Workforce management, preferably in an IT Services based environment Proven experience in resource management/Workforce Management Excellent communication and interpersonal skills Proficiency in MS Excel Ability to work well under pressure and meet deadlines

Role: Workforce Management Executive Experience: 1 to 3 years Location: Bangalore Job Description: We are seeking a Resource Management - Executive to oversee the demand validation, resource deployment, system allocations, project releases, stakeholder management, bench resource mapping, Excel, and reporting functions. The ideal candidate will have a strong background in resource management, exceptional analytical skills, and the ability to effectively communicate with stakeholders at all levels. Responsibilities: Validating demands and gather all requirement details Coordinate with project managers to deploy resources based on project needs and resource availability Manage system allocations to ensure optimal resource utilization Map bench resources to upcoming projects and identify opportunities for skill development Coordinate project releases and working towards their system extensions and future assignments Manage stakeholder relationships and provide regular updates on resource allocation, Demand status and other trends Hands on experience in MS excel Preparing regular reports on resource allocation, demand fulfilment, project releases, etc. Requirements: 1+ years of experience in resource management/Workforce management, preferably in an IT Services based environment Proven experience in resource management/Workforce Management Excellent communication and interpersonal skills Proficiency in MS Excel Ability to work well under pressure and meet deadlines

Job Summary : The Contact Center Workforce Manager is responsible for leading the workforce management function to ensure optimal staffing, scheduling, and service level attainment across all contact center channels. This strategic role focuses on forecasting demand, managing capacity, and driving workforce efficiency to support service excellence, cost optimization, and operational continuity. Key Responsibilities : Lead workforce planning, including short- and long-term forecasting, resource modeling, and capacity planning across multiple lines of business. Oversee scheduling, intraday monitoring, and real-time management of staffing levels to meet operational targets. Collaborate with operations, HR, and training teams to align workforce strategy with business objectives and growth. Analyze historical data, trends, and external drivers to predict volume and staffing needs accurately. Ensure adherence to service level agreements (SLAs), occupancy targets, and productivity metrics. Manage and mentor a team of WFM analysts and real-time coordinators, ensuring their development and performance. Optimize WFM tools and processes, and drive automation or enhancements where possible. Deliver regular reports, dashboards, and executive summaries on workforce performance, risks, and recommendations. Partner with quality and operations teams to identify efficiency gaps and implement staffing or scheduling solutions. Participate in budget planning, headcount forecasting, and scenario modeling for business continuity planning. Education and Experience : Bachelors degree in business, Mathematics, Operations, or related field. 5+ years of experience in workforce management in a contact center environment, including 2+ years in a leadership or managerial role. Skillset Required: Deep knowledge of WFM tools (e.g., NICE IEX, Verint, Genesys, Aspect, Calabrio). Strong analytical, forecasting, and planning skills. Excellent leadership and team management abilities. Proficiency in data analysis tools and Microsoft Excel (pivot tables, advanced formulas). Strong understanding of call center metrics (AHT, service level, shrinkage, occupancy, etc.). Effective communication and stakeholder management skills. Preferred Qualification: Experience with multichannel contact centers (voice, chat, email, social). Familiarity with KPI-driven environments and service level-based operations.

The Human Resources Team develops and executes successful recruiting programs, learning and expertise-development initiatives, strategic staffing assignments, effective reporting and analytics, performance management processes, and work-life benefits and operations. Human Resources Associate - Staffing We seek an experienced HR professional to join our team . This individual will support the senior staffers by ensuring effective system management and reporting that reflect accurate capacity and skills of our consulting staff. What you ll do : Document current and future staffing commitments as they evolve over the project lifecycle Coordinate and share information between recruiting, staffing, and HR generalists for new hires Ensure proper tracking of developmental goals, skills, and expertise of team Capture demand in the scheduling tools as needed in coordination with the scheduling leads Produce and distribute standard reports (e.g. capacity, utilization, etc.) Provide ad-hoc reports as needed Monitor hours reports and highlight exceptions to appropriate people Maintain the scheduling system with regular audits to ensure data integrity Provide support on tools training as needed with employees What you ll bring : BA/BS degree required with strong academic performance 1 year of relevant work experience Training, education, or experience must be relevant to the role Excellent organizational skills and an ability to multi-task Strong analytic skills/comfort with data analysis Strong verbal and written communication skills Attention to detail and commitment Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)