1470 Capacity Planning Jobs - Page 41

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Desktop Support . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description We have an exciting opportunity for an experienced leader with a strong background in establishing and overseeing offshore IT capability centers. As the GCC Lead, you will be instrumental in setting-up and managing the company's IT GCC in India. You will oversee a diverse team across IT Applications, Infrastructure, Data & Analytics, Information Security . This role is ideal for a technically savvy leader with experience leading enterprise application delivery, managing systems integrators and driving continuous IT process improvement and innovation. Skills and Competencies: o Minimum 20 years of leadership experience managing IT & Minimum 10 years of leadership experience in IT, with a focus on building and managing offshore IT delivery centers with a size of 100+ FTEs. o Proven track record in leading multidisciplinary IT teams, including Application Delivery, IT Engineering & Operations, Infrastructure, Data and Security. o Experience working with systems integrators and managing vendor relationships. o Background in technical roles, with a strong understanding of IT processes and systems. o Strong leadership, communication and team management skills. o Strong business acumen and robust business relationship management. o Bachelor's degree in computer science, information technology, or a related field.

Exp of Time & motion study Exp on set up new process, new facility, new line setup Low-cost automation on manufacturing line Work on Lean manufacturing system Capacity planning, Process optimization Facilitation of TPM, ISO documentation Required Candidate profile BE - with 14 to 18 Years Exp in Industrial Engineering , having exp in Time & motion study, setup of new process, new line,• Process Robustness – By improving Operation process practices

Proficiency in WebSphere Application Server (WAS) & IBM CPQ Sterling management and troubleshooting over UNIX servers. Monitoring and incident response Automation of operational tasks Capacity planning and performance optimization Service-level objectives (SLOs) and error budgets management Continuous improvement of systems and processes Collaboration : Working closely with development and operations teams. Problem-solving : Addressing complex challenges in system design, reliability, and performance. Efficiency : Focusing on automation and optimization to reduce manual workload. If this sounds like you, then you may be a great fit for Pitney Bowes. Desired Profile : WebSphere Application Server (WAS) & IBM CPQ Sterling Admin - Intern Education : UG - Any Graduate - Any Specialization. Excellent interpersonal written and verbal skills in English. Self-motivated and directed with the ability to effectively prioritize and execute tasks in a timely manner. Eager to learn and contribute to a dynamic team. The Job Work within a corporate information technology operations organization Middleware (WebSphere) & IBM CPQ administrator maintaining and updating the environment as per standards. Administering the environment to meet the day-to-day demand in an efficient cost-effective manner. Support projects as required to meet IT objectives while managing available time based on priorities. Provide reports and metrics as needed to support operations requirements analysis and growth planning. Responsibilities: Assist in WebSphere Application Servers (WAS) & CPQ Sterling maintenance tasks, including upgrades, Fix Pack installation, backups, restores, and performance tuning. Monitor system performance and identify potential bottlenecks. Assist in the deployment and configuration of WAS and server infrastructure. Contribute to the automation of regular support tasks using scripting languages. Participate troubleshooting and resolving WAS & CPQ related issues. Document Infra configurations and admin procedures. Assist in the implementation of security best practices for WAS/IHS/CPQ & other support tools. Learn and apply cloud computing concepts (eg, AWS, Azure, GCP) if applicable. Contribute to the design and implementation of different Middleware components. Required Skills: Able to understand the existing complex WebSphere landscape and suggest enhancements and simplifications Basic understanding of Middleware Application Servers (WAS) & concepts (eg, 3-tier architecture). Experience working on LINUX / AIX / WINDOWS operating systems. Middleware Infra component minoring, patching and trouble shooting. Basic scripting skills (eg, Ansible, Python, PowerShell). Understanding of networking concepts. Strong problem-solving and analytical skills. Excellent communication and teamwork skills. Ability to learn quickly and adapt to new technologies. Understanding of CI/CD pipeline (ie Git, Jenkins etc.) for automation. Working knowledge on monitoring tools such as Grafana, AppDynamics, Splunk, Dynatrace, LogicMonitor etc. Learning Opportunities: Gain hands-on experience in WAS & CPQ Sterling administration and systems engineering. Learn best practices for middleware Application server design, implementation, and maintenance. Develop skills in system monitoring, troubleshooting, and performance tuning. Gain experience with industry-standard database and systems engineering tools. Learn about cloud computing and its application in database and systems engineering. Improve your scripting and automation skills. Exposure to DevOps practices. Opportunity to work with real world data. Good to have: Experience with cloud services (AWS, Microsoft Azure) a plus Automation and Scripting experience. Bash, PowerShell etc. Familiarity with containers and orchestration. Docker, Kubernetes, and AWS ECS/EKS etc. Shifts Rotational: Weekend Oncall Support Public Holidays - Oncall Support We will: Provide the will: opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( P B Live we'll ) Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

The Cloud and Connectivity organization is actively looking for a VMware ESX Platform Operations Engineer to join them. Do you like to solve challenges and have an interest in large scale impact? Would you like the ability to impact global public and private cloud infrastructure operations through AI and Automation? If so, please apply. Job Summary: You will work in our Infrastructure Hosting Platform area developing and supporting the global technical operations of VMWare ESX based Infrastructure (IaaS) capabilities hosted on-premises along with Microsoft Azure. You will work closely with the team to maintain optimal performance and stability of our virtual infrastructure, contributing to the reliability and efficiency of our services across the organization. This role will have the opportunity to work with the most critical infrastructure supporting all Lilly Manufacturing and research sites in multi-datacenter stretch clusters. If you have a solid background in VMware administration, server virtualization, and thrive in dynamic enterprise environments, this role is for you. Our goal is to improve all aspects of our infrastructure availability and reliability through repeatable patterns, new architectural designs, improvements in observability to prevent outages to help increase value across the organization. The role will also provide guidance and direction to our global Lilly operations SMEs and connect with other platform infrastructure operations SME to deliver the daily operations associated with this area. How you'll Succeed Be Bold - You will drive Infrastructure Operations to never have to fix the same problem twice through adoption of AI OPS, Event Driven Automation, and robust Observability. Be Fast - You will accelerate initiatives in areas such as: Infrastructure AI OPS automation, cloud IaaS management, and cloud infrastructure as code to enable critical business projects. Be Proactive - You will have groundbreaking chances to transform our operations processes using proactive, predictive, and automated AI & Observability capabilities. Be Your Best - You will bring a high learning agility and Infrastructure operations / engineer skills to help us enable the Lilly Technology strategy, identifying tech opportunities, and accelerate our AI OPS journey. What You Should Bring Technical expertise and leadership to turn ideas and concepts into solutions. Linux, Windows, VMware vSphere, Dell SAN storage or Cloud certifications are a bonus, or we are willing to help you develop. Technical leadership supporting enterprise grade infrastructure solutions and leading the deployment at multiple global locations. Strong Hands-on experience with automated infrastructure availability and resiliency (VMWare/vSphere/Storage replication) at enterprise scale along with virtualized Windows or Linux OS platforms. Knowledge and experience with modern VMware ESX, Azure VMware Service, IaaS cloud services (EC2, Azure Compute), or languages and tools such as Python, JSON, YAML, ARM, Git is a bonus. Optimize, configure, and maintain private cloud infrastructure capabilities to help Build, Configure, and Maintain systems. Consistent track record of high quality, agile focused, team-based solution delivery. Excellent analytical, problem solving and communication skills, working across global and diverse teams. Deep understanding of networking concepts like VLANs and trunking. Configure and manage VMware networking components, including Distributed Switches (vDS), to ensure efficient and secure network communication. Experience with Zerto and VMware HCX technologies is a plus. Key Responsibilities Infrastructure Design and Implementation: Lead the design, deployment, and management of VMware environments to support critical business applications. Team Leadership: Manage and mentor a team of engineers, providing technical guidance and fostering a collaborative work environment. Be able to lead and deliver small/medium scale projects like LCM s, new Manufacturing sites, new tool implementations etc, Performance Optimization: Ensure the optimal performance, scalability, and reliability of VMware infrastructures. Identify and resolve performance bottlenecks. Troubleshooting and Support: Provide advanced troubleshooting for complex issues and ensure timely resolution to minimize downtime in the Vmware Infrastructure. Automation and Scripting: Identify, develop and maintain automation scripts to streamline operations and improve efficiency. Capacity Planning: Conduct capacity planning and performance analysis to ensure the infrastructure can meet future demands. Documentation: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides. Collaboration: Work closely with other teams, including platform,network, storage, and security teams, to ensure seamless integration and operation of systems. Incident, Change and Request Management: Lead incident response efforts and perform root cause analysis to prevent future occurrences. Ensure changes and requests are addressed in a timely fashion by the team. Continuous Improvement: Identify areas for improvement in existing processes architecture and toolsets and implement enhancements to increase efficiency and reliability. Remote Support : Provide remote support to globally dispersed teams, ensuring consistent and reliable VMware services across all locations. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Certifications: VMware certifications such as VMware Certified Professional (VCP) are highly desirable. Additional certifications in related technologies are a plus. Experience: 5-15+ years of experience in VMware administration and operations within enterprise environments. Technical Skills: VMware ESXi Proficiency: Expert in installation, configuration, and management of VMware ESXi hosts. VMware Tools: Extensive experience with vCenter Server, VMware Update Manager (VUM), and other VMware management tools. Virtualization Concepts: Understanding of virtualization technologies, including experience with virtual machine provisioning and resource management. Clustering Technologies: Strong understanding of HA, DRS clusters, and Metro Stretch Clusters. Server Clustering: Proven ability to add, modify, and delete server clusters within vCenters. Networking Skills: Proficient in networking concepts such as VLANs, trunking, and VMware networking components like Distributed Switches (vDS). Physical Hardware Knowledge: Experience managing physical hardware from various vendors, ensuring optimal operation through regular patching and firmware updates. Automation Expertise: Skilled in scripting and automation using tools like PowerShell, Python, and familiarity with automation platforms. Additional Skills: Cloud Services: Knowledge and experience with Azure VMware Service and IaaS cloud services like AWS EC2 and Azure Compute. Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues effectively. Time Management: Ability to work independently, manage multiple priorities, and meet deadlines effectively in a fast-paced environment. Customer Focus: Commitment to providing high-quality service and support to internal stakeholders. Modern Toolsets: Familiarity with new-age management and monitoring tools. Communication: Strong verbal and written communication skills, capable of working across global and diverse teams. Leadership: Demonstrated ability to provide technical leadership and guide teams in high quality, agile focused, team-based, enterprise-grade, infrastructure solutions delivery globally. Desirable Skills: Cloud Services Exposure: Basic understanding of cloud platforms such as Microsoft Azure or AWS. Storage Technologies: Knowledge of storage solutions and how they integrate with VMware environments. Monitoring Tools: Experience with monitoring and management tools for infrastructure health. OS Proficiency: Knowledge of Linux and Windows operating systems. Scripting Languages: Familiarity with JSON, YAML, ARM templates. Version Control Systems: Familiarity with version control systems like Git is a plus. Soft Skills Strong analytical and troubleshooting skills, with the ability to handle complex technical challenges. Ability to prioritize, multitask, and work effectively under pressure in a fast-paced environment

Executive sponsorship and governance, with newly appointed CDO & leadership team Digital & data culture in place with agile ways of working and a strong ecosystem (Sanofi Ventures, BD Partnerships) Unique diversity of medical & technical challenges, with mobility opportunities Hyderabad is one of the critical geographic locations for Digital R&D . Our local talent is focused on developing and delivering digital products to allow the R&D organization to manage its business efficiently and reach its strategic goals. Our team plays a critical role in delivering and maintaining fit for purpose products and solutions . The Digital R&D Hub Operations Lead will be responsible for enabling smooth operations and resource management for the Digital R&D Delivery Engine teams in Hyderabad. This role focuses on ensuring the successful onboarding, offboarding, space management, and equipment enablement for both internal and external resources. Acting as a central facilitator, the Operations Lead will coordinate closely with multiple stakeholders, including delivery engine leaders, Digital Tech, Facilities Management, and Vendor Partners, to support the dynamic growth of the Hub. Key Responsibilities: Operational Process & Resource Enablement Design, implement, and continuously improve operational processes and standards for resource onboarding, offboarding, and space management. Ensure seamless onboarding and offboarding experiences for internal employees and vendor resources, including coordination of workspace, equipment, and system access. Act as the primary point of contact for employees regarding operational needs related to onboarding, offboarding, workspace, and equipment. Space & Capacity Planning Own and manage local Digital R&D Hub space planning, including capacity forecasting and optimization in collaboration with delivery engine leadership (App CoE, Data Platform, Data Products). Partner with Facilities Management, Digital Tech, and vendor partners to ensure adequate workspace, equipment availability, and a smooth working environment for all team members. Financial Monitoring & Reporting Track and manage financial elements related to resource allocation, facilities, and equipment. Collaborate with Finance teams to ensure accurate budgeting, forecasting, and reporting of operational expenses. Performance Monitoring & Governance Support delivery engine leadership in monitoring key performance indicators (KPIs), Digital scorecards, and operational metrics. Prepare and communicate regular status updates and reports to the leadership team, ensuring transparency and proactive issue resolution. Stakeholder Collaboration & Communication Facilitate and lead regular HUB Operations meetings to update leadership on people enablement, space planning, and operational activities. Coordinate with external partners and internal teams to align on resource needs, operational priorities, and continuous improvement initiatives. Drive proactive and clear end-user communication regarding onboarding, offboarding, workspace, and equipment processes. Culture & Continuous Improvement Champion a service-oriented and continuous improvement mindset across the Hub operations. Embody and promote the Play to Win culture by demonstrating behaviors such as Stretch, Take Action, Act for Patients & Customers, and Think Sanofi First. Education & Experience bachelors degree in Business Administration, Operations Management, or a related field. 5+ years of experience in Operations Management, preferably within Digital R&D or technology teams. Skills & Competencies: Strong expertise in operational planning, resource enablement, budgeting, and reporting. Proven ability to manage multiple stakeholders and coordinate cross-functional teams to achieve aligned outcomes. Excellent problem-solving, negotiation, and influencing skills. Strong communication and interpersonal skills, capable of collaborating across technical, business, and finance domains. Results-oriented, self-motivated, and proactive with a continuous improvement mindset. Agile methodology and product lifecycle knowledge are a plus. Experience in Pharma R&D operations or digital healthcare environments is highly desirable. Fluent in English; proficiency in French, Spanish, or other languages is an advantage.

ZSs CCoE (Cloud Center of Excellence) Team builds, maintains and helps architect the systems enabling ZS client-facing software solutions. we'define and implement best practices to ensure performant, resilient and secure cloud solutions. The CCoE team at ZS is comprised of analytical problem solvers coming from diverse backgrounds while sharing a passion for quality delivery whether our customer is a client or another ZS employee. The team has presence in ZS s Evanston, Illinois and Pune, India offices We are currently seeking applicants for a Senior Cloud Solutions Engineer (Azure DevOps) position to join our Pune office. Qualified candidates will possess the skills detailed below and relevant work experience. What you'll Do: Create and manage Azure virtual machines, ensuring their availability, performance, and security. Configure and manage storage accounts, including blob storage, queues, and file storage to support various applications and workloads. Knowledge of service principal, RBAC System & Managed Identities. Working on Azure DevOps to setup CICD pipelines, repositories etc Implement and troubleshoot Azure instance backups to safeguard critical data and ensure business continuity. Carry out infrastructure automation using Terraform, streamlining operational tasks and improving efficiency. Utilize Azure PowerShell and ARM templates to create and manage Windows VMs, adhering to best practices for scalability and resilience. Perform regular BAU activities such as increasing space, adding additional drives, and adjusting memory and CPU resources as needed. Configure Azure virtual networks (VNET) and storage accounts to meet specific requirements, including the setup of availability zones, sets, and resource groups. Implement and manage scale sets, containers, and app services to support dynamic workloads and applications. Prepare reports, knowledge base articles, and standard operating procedures (SOPs) to document configurations and procedures accurately. Configure and troubleshoot Azure monitoring and logging solutions to proactively identify and address performance and security issues. Collaborate with cross-functional teams to understand business needs and translate them into technical solutions. Provide technical support and troubleshooting for platform-related issues, ensuring timely resolution. Analyze, troubleshoot, and tune product performance or deployment issues. Identify automation opportunities and lead automation implementation. Knowledge of capacity planning and system s scaling needs What you'll Bring: Bachelors Degree in CS, IT or EE 3+ years of experience in Azure infrastructure management (VNET, Storage Account, compute, Backup, Azure Stack, AVS) Programming: Python, Terraform Knowledge of Azure services and solutions, including but not limited to virtual machines, storage accounts, backup, and networking. Strong problem-solving skills and the ability to troubleshoot complex issues in Azure environments. Excellent communication skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders. Experience with infrastructure automation tools such as Terraform for streamlining deployment and configuration management. Proficiency in scripting languages such as Python for automation and task automation. Familiarity with Azure monitoring and logging tools for maintaining oversight of infrastructure performance and security. Comfortable working in rotational shifts Ability to quickly learn new platforms, languages, tools, and techniques as needed to meet project requirements. Self-motivated and directed, with strong attention to detail.

Demonstrate and innovate SRE practices by collaborating with stakeholders to implement important SRE principles and objectives and create new practices where applicable. Partner with product and platform teams to define and track service level objectives (SLOs) and indicators (SLIs). Monitor and manage system reliability performance, ensuring systems meet SLOs. Communicate reliability concerns and their potential impact with key stakeholders. Promote the prioritization of reliability throughout the software development life cycle. Design, code, test, and deliver solutions to automate manual operations. Participate in on-call rotations, provide support for SRE systems, and lead or participate in post-mortem incident analysis. Engage in system design, capacity planning, and architecture discussions to ensure operational requirements are met. Share lessons learned and best practices regarding reliability and performance with stakeholders and team members. Assist in training and mentoring fellow junior SREs to ensure best practices are followed and scaled within the organization. Pursue continuous improvement opportunities to stay up to date on SRE methods and trends and participate in organizational learning initiatives. Support governance and ensure compliance with policies by collaborating with security, compliance, and other teams. Respond promptly to requests for assistance from technical customers, providing engineering support and best-practice guidance. Adhere to and suggest improvements to standard operating procedures, advocate for automation and workflow optimization. Team Specific Skills It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend time throughout their career with various aspects of the role: Operational Resiliency Architect: Support application health, performance, and capacity. Assist in system design consulting, capacity planning, and launch reviews. Collaborate with development and product teams to establish monitoring and alerting strategies. DevOps/Automation: Engage in development, automation, and business process improvement. Support CI/CD pipelines and promote software into higher environments. Increase automation and tooling to reduce manual intervention. ITSM Practices: Analyze ITSM activities and provide feedback to development teams on operational gaps or resiliency concerns. Perform root cause analysis of incidents and work with development teams to resolve issues. Preferred Skills and Experience: Coding experience in one or more programming languages such as Java, Python, or Go. Familiarity with cloud platforms like AWS, Azure, or GCP. Experience with Message Queue (MQ) technologies like RabbitMQ, Kafka, or similar technologies. Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog. Knowledge of industry-standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, and Artifactory. Understanding of client-server relationships, network concepts, and operating system navigation.

Our Purpose Title and Summary BizOps Engineer I Biz Ops Engineer Who is Mastercard? At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. Technology at Mastercard What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network, with the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day. Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what s next. About the Role The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE). The role of the Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer-run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles, including operational design, automation, capacity planning, and monitoring that lead to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We are seeking a highly motivated early career Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercards global operations. As a developing thought leader in your field, you will bring technical expertise, a passion for automation, and a thirst for problem-solving to the table. We support daily operations with a hyper-focus on triage and root cause analysis by understanding the business impact of our products and performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. Key Responsibilities What You ll Do: Demonstrate and innovate SRE practices by collaborating with stakeholders to implement important SRE principles and objectives and create new practices where applicable. Partner with product and platform teams to define and track service level objectives (SLOs) and indicators (SLIs). Monitor and manage system reliability performance, ensuring systems meet SLOs. Communicate reliability concerns and their potential impact with key stakeholders. Promote the prioritization of reliability throughout the software development life cycle. Design, code, test, and deliver solutions to automate manual operations. Participate in on-call rotations, provide support for SRE systems, and lead or participate in post-mortem incident analysis. Engage in system design, capacity planning, and architecture discussions to ensure operational requirements are met. Share lessons learned and best practices regarding reliability and performance with stakeholders and team members. Assist in training and mentoring fellow junior SREs to ensure best practices are followed and scaled within the organization. Pursue continuous improvement opportunities to stay up to date on SRE methods and trends and participate in organizational learning initiatives. Support governance and ensure compliance with policies by collaborating with security, compliance, and other teams. Respond promptly to requests for assistance from technical customers, providing engineering support and best-practice guidance. Adhere to and suggest improvements to standard operating procedures, advocate for automation and workflow optimization. Team Specific Skills It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend time throughout their career with various aspects of the role: Operational Resiliency Architect: Support application health, performance, and capacity. Assist in system design consulting, capacity planning, and launch reviews. Collaborate with development and product teams to establish monitoring and alerting strategies. DevOps/Automation: Engage in development, automation, and business process improvement. Support CI/CD pipelines and promote software into higher environments. Increase automation and tooling to reduce manual intervention. ITSM Practices: Analyze ITSM activities and provide feedback to development teams on operational gaps or resiliency concerns. Perform root cause analysis of incidents and work with development teams to resolve issues. Preferred Skills and Experience: Coding experience in one or more programming languages such as Java, Python, or Go. Familiarity with cloud platforms like AWS, Azure, or GCP. Experience with Message Queue (MQ) technologies like RabbitMQ, Kafka, or similar technologies. Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog. Knowledge of industry-standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, and Artifactory. Understanding of client-server relationships, network concepts, and operating system navigation.

Job Title: Senior Network Engineer Location: Chennai Experience: 5-12 Years Key Responsibilites: 5+ years of strong networking background. 3+ years of hands on experience in Cisco SDWAN technology Cisco Networks, Technical Troubleshoot BGP routing protocol Strong working knowledge of BGP routing protocol . Knowledge of various types of wan transport medium and troubleshooting knowledge on wan circuits. Capable of working with various vendors in delivering the Wan solution to a site. Strong knowledge of various tunneling protocol like IPSEC. Knowledge on wan capacity planning Knowledge of various Cisco routers

Job Description For Associate Database Engineer (PostgreSQL) Job Title: Associate Database Engineer (PostgreSQL) Company: Mydbops About us: As a seasoned industry leader for 8 years in open-source database management, we specialize in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Mydbops takes pride in being a PCI DSS-certified and ISO-certified company, reflecting our unwavering commitment to maintaining the highest security and operational excellence standards. Position Overview: An Associate Database Engineer is responsible for the administration and monitoring of database systems and is available to work in shifts. Responsibilities Managing and maintaining various customer database environments. Monitoring proactively database performance using internal tools and metrics. Implementing backup and recovery procedures. Ensuring data security and integrity. Troubleshooting database issues with a focus on internal diagnostics. Assisting with capacity planning and system upgrades. This role requires a solid understanding of database management systems, proficiency in using internal tools for performance monitoring, and flexibility to work in various shifts to ensure continuous database support. Requirements Good knowledge of Linux OS and its tools Strong expertise in PostgreSQL database administration Proficient in SQL and any programming languages (Python, bash) Hands-on experience with database backups, recovery, upgrades, replication and clustering Troubleshooting of database issues Familiarity with Cloud (AWS/GCP) Working knowledge of AWS RDS, Aurora, CloudSQL Strong communication skills Ability to work effectively in a team environment Preferred Qualifications: B.Tech/M.Tech or any equivalent degree Deeper understanding of databases and Linux troubleshooting Working knowledge of upgrades and availability solutions Working knowledge of backup tools like pg backrest/barman Good knowledge of query optimisation and index types Experience with database monitoring and management tools. Certifications on PostgreSQL or related technologies are a plus Prior experience in customer support or technical operations Why Join Us: Opportunity to work in a dynamic and growing industry. Learning and development opportunities to enhance your career. A collaborative work environment with a supportive team. Job Details: Job Type: Full-time Work Mode: Work From Home Experience: 1-3 years

Job Description: Join Pitney Bowes as SRE CPQTechArch Years of experience : 4-8 years as WebSphere Admin & CPQ Sterling Admin Job Location - Pune Designation: Advisory SRE Impact We actively look for prospects who: Proficiency in WebSphere Application Server (WAS) & IBM CPQ Sterling management and troubleshooting over UNIX servers. Monitoring and incident response Automation of operational tasks Capacity planning and performance optimization Service-level objectives (SLOs) and error budgets management Continuous improvement of systems and processes Collaboration : Working closely with development and operations teams. Problem-solving : Addressing complex challenges in system design, reliability, and performance. Efficiency : Focusing on automation and optimization to reduce manual workload. If this sounds like you, then you may be a great fit for Pitney Bowes. Desired Profile : WebSphere Application Server (WAS) & IBM CPQ Sterling Admin Education : UG - Any Graduate - Any Specialization. Excellent interpersonal written and verbal skills in English. Self-motivated and directed with the ability to effectively prioritize and execute tasks in a timely manner. Eager to learn and contribute to a dynamic team. The Job Work within a corporate information technology operations organization Middleware (WebSphere) & IBM CPQ administrator maintaining and updating the environment as per standards. Administering the environment to meet the day-to-day demand in an efficient cost-effective manner. Support projects as required to meet IT objectives while managing available time based on priorities. Provide reports and metrics as needed to support operations requirements analysis and growth planning. Responsibilities: Assist in WebSphere Application Servers (WAS) & CPQ Sterling maintenance tasks, including upgrades, Fix Pack installation, backups, restores, and performance tuning. Monitor system performance and identify potential bottlenecks. Assist in the deployment and configuration of WAS and server infrastructure. Contribute to the automation of regular support tasks using scripting languages. Participate troubleshooting and resolving WAS & CPQ related issues. Document Infra configurations and admin procedures. Assist in the implementation of security best practices for WAS/IHS/CPQ & other support tools. Learn and apply cloud computing concepts (e.g., AWS, Azure, GCP) if applicable. Contribute to the design and implementation of different Middleware components. Required Skills: Able to understand the existing complex WebSphere landscape and suggest enhancements and simplifications Basic understanding of Middleware Application Servers (WAS) & concepts (e.g., 3-tier architecture). Experience working on LINUX / AIX / WINDOWS operating systems. Middleware Infra component minoring, patching and trouble shooting. Basic scripting skills (e.g., Ansible, Python, PowerShell). Understanding of networking concepts. Strong problem-solving and analytical skills. Excellent communication and teamwork skills. Ability to learn quickly and adapt to new technologies. Understanding of CI/CD pipeline (i.e. Git, Jenkins etc..) for automation. Working knowledge on monitoring tools such as Grafana, AppDynamics, Splunk, Dynatrace, LogicMonitor etc.. Learning Opportunities: Gain hands-on experience in WAS & CPQ Sterling administration and systems engineering. Learn best practices for middleware Application server design, implementation, and maintenance. Develop skills in system monitoring, troubleshooting, and performance tuning. Gain experience with industry-standard database and systems engineering tools. Learn about cloud computing and its application in database and systems engineering. Improve your scripting and automation skills. Exposure to DevOps practices. Opportunity to work with real world data. Good to have: Experience with cloud services (AWS, Microsoft Azure) a plus Automation and Scripting experience. Bash, PowerShell etc.. Familiarity with containers and orchestration. Docker, Kubernetes, and AWS ECS/EKS etc.. Shifts Rotational: Weekend Oncall Support Public Holidays - Oncall Support About Pitney Bowes Pitney Bowes (NYSE: PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at www.pitneybowes.com . Only Talent Matters at Pitney Bowes Pitney Bowes is an equal opportunity workplace. To remove unconscious biases from our hiring process, we encourage Blind Applications from candidates applying for jobs at Pitney Bowes. This means that details such as gender, caste, religion, nationality, and age are omitted from applications. And candidates can choose to reveal only their first or last name on the application. Watch the video here: https: / / www.youtube.com / watch?v=dNB-K5KFU78 Watch the videos below for more information about Life at Pitney Bowes: Pitney Bowes All Stars Pitney Bowes named a Great Place to Work Pitney Bowes Gratitude Video Pitney Bowes COVID Care Who we are We will: Provide the will: opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( P B Live Well ) Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. All interested individuals must apply online.

Job Description: Join Pitney Bowes as SRE CPQTechArch Years of experience : 10+ years as WebSphere Admin & CPQ Sterling Admin Job Location - Pune Designation: Senior Advisory SRE Impact We actively look for prospects who: Proficiency in WebSphere Application Server (WAS) & IBM CPQ Sterling management and troubleshooting over UNIX servers. Monitoring and incident response Automation of operational tasks Capacity planning and performance optimization Service-level objectives (SLOs) and error budgets management Continuous improvement of systems and processes Collaboration : Working closely with development and operations teams. Problem-solving : Addressing complex challenges in system design, reliability, and performance. Efficiency : Focusing on automation and optimization to reduce manual workload. If this sounds like you, then you may be a great fit for Pitney Bowes. Desired Profile : WebSphere Application Server (WAS) & IBM CPQ Sterling Admin Education : UG - Any Graduate - Any Specialization. Excellent interpersonal written and verbal skills in English. Self-motivated and directed with the ability to effectively prioritize and execute tasks in a timely manner. Eager to learn and contribute to a dynamic team. The Job Work within a corporate information technology operations organization Middleware (WebSphere) & IBM CPQ administrator maintaining and updating the environment as per standards. Administering the environment to meet the day-to-day demand in an efficient cost-effective manner. Support projects as required to meet IT objectives while managing available time based on priorities. Provide reports and metrics as needed to support operations requirements analysis and growth planning. Responsibilities: Assist in WebSphere Application Servers (WAS) & CPQ Sterling maintenance tasks, including upgrades, Fix Pack installation, backups, restores, and performance tuning. Monitor system performance and identify potential bottlenecks. Assist in the deployment and configuration of WAS and server infrastructure. Contribute to the automation of regular support tasks using scripting languages. Participate troubleshooting and resolving WAS & CPQ related issues. Document Infra configurations and admin procedures. Assist in the implementation of security best practices for WAS/IHS/CPQ & other support tools. Learn and apply cloud computing concepts (e.g., AWS, Azure, GCP) if applicable. Contribute to the design and implementation of different Middleware components. Required Skills: Able to understand the existing complex WebSphere landscape and suggest enhancements and simplifications Basic understanding of Middleware Application Servers (WAS) & concepts (e.g., 3-tier architecture). Experience working on LINUX / AIX / WINDOWS operating systems. Middleware Infra component minoring, patching and trouble shooting. Basic scripting skills (e.g., Ansible, Python, PowerShell). Understanding of networking concepts. Strong problem-solving and analytical skills. Excellent communication and teamwork skills. Ability to learn quickly and adapt to new technologies. Understanding of CI/CD pipeline (i.e. Git, Jenkins etc..) for automation. Working knowledge on monitoring tools such as Grafana, AppDynamics, Splunk, Dynatrace, LogicMonitor etc.. Learning Opportunities: Gain hands-on experience in WAS & CPQ Sterling administration and systems engineering. Learn best practices for middleware Application server design, implementation, and maintenance. Develop skills in system monitoring, troubleshooting, and performance tuning. Gain experience with industry-standard database and systems engineering tools. Learn about cloud computing and its application in database and systems engineering. Improve your scripting and automation skills. Exposure to DevOps practices. Opportunity to work with real world data. Good to have: Experience with cloud services (AWS, Microsoft Azure) a plus Automation and Scripting experience. Bash, PowerShell etc.. Familiarity with containers and orchestration. Docker, Kubernetes, and AWS ECS/EKS etc.. Shifts Rotational: Weekend Oncall Support Public Holidays - Oncall Support About Pitney Bowes Pitney Bowes (NYSE: PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at www.pitneybowes.com . Only Talent Matters at Pitney Bowes Pitney Bowes is an equal opportunity workplace. To remove unconscious biases from our hiring process, we encourage Blind Applications from candidates applying for jobs at Pitney Bowes. This means that details such as gender, caste, religion, nationality, and age are omitted from applications. And candidates can choose to reveal only their first or last name on the application. Watch the video here: https: / / www.youtube.com / watch?v=dNB-K5KFU78 Watch the videos below for more information about Life at Pitney Bowes: Pitney Bowes All Stars Pitney Bowes named a Great Place to Work Pitney Bowes Gratitude Video Pitney Bowes COVID Care Who we are We will: Provide the will: opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( P B Live Well ) Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. All interested individuals must apply online.

We are looking forward to hire Scrum Master Professionals in the following areas : Experience required-8 to 10 As a Scrum Master ,this role will be a servant leader of a scrum team, who is responsible for teaching, coaching, and reinforcing the values and principles of Agile. The Scrum Master promotes self-Managed teams and constantly improving teams effectiveness by managing impediments and understanding team dependencies. The Scrum Master influences team success by encouraging timely delivery of the sprint commitments. Drives tactical team-level improvement as part of the Agile process. Ensures development work is prioritized by business value, and work is aligned with the sprint goal. Monitors sprint metrics and works with team to determine how they can continue to improve upon value delivery and recognize additional efficiencies as they mature. Assists the team with capacity planning to determine what the team can take on during sprint planning and facilitate team resource allocation during the sprint. Works with the Product Owner, Engineering Manager, and the Software Engineers to re-balance and re-prioritize work within a sprint. Ensures planning of go-live and deployment activities and facilitates their execution. Protects the team from distractions and interruptions by people outside of the team. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you re working in our four global Home Offices, Distribution Centers or Retail Stores TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family a Fortune 100 company and the world s leading off-price retailer. Job Description: About TJX: At TJX, is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX India - Hyderabad is the IT home office in the global technology organization of off-price apparel and home fashion retailer TJX, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to build a workplace where our Associates contributions are welcomed and are embedded in our purpose to provide excellent value to our customers every day. At TJX India, we take a long-term view of your career. We have a high-performance culture that rewards Associates with career growth opportunities, preferred assignments, and upward career advancement. We take well-being very seriously and are committed to offering a great work-life balance for all our Associates. What you will discover: Inclusive culture and career growth opportunities Global IT Organization which collaborates across U.S., Canada, Europe, and Australia, click here to learn more. Challenging, collaborative, and team-based environment What you will do: At TJX India, the Enterprise Data & Analytics (EDA) organization is on a multiyear journey to build a scalable and reliable cloud-based data analytics ecosystem focused on delivering value to business users globally. Our goal is to enable data as an asset by leveraging technology to deliver business value across TJX globally. We strive to help TJX business domains make fact-based decisions by integrating and analyzing data to provide the foundation to build competitive advantage. What you will need: As a Sr Engineer you will collaborate with the development, security and architecture teams to deliver robust, stable and secure Data & Analytics solutions. As a Senior Engineer, you will play a pivotal role in designing, building, and maintaining our Enterprise Data analytics platform. Your focus will be on Administration, automation, DevOps, and ensuring seamless operations. You ll work with cross-functional teams to enhance data workflows, optimize processes, and drive efficiency. If you re passionate about cutting-edge technologies and have experience with Alation Administration, Azure Administration, Azure DevOps, and Databricks, we d love to hear from you! Must Haves: 7+ years of IT experience. Strong Power BI Administration, Azure Administration, Data Analytics product support experience. Experience in improving processes and automation for seamless operations. Implement CI/CD pipelines for all aspects of data analytics including code deployments, database changes and schema updates. Implement Infrastructure as Code (IaC) principles to manage and provision resources using Git Actions, Azure DevOps, Python, Ansible, Terraform or other tools. Experience in managing Azure resources, services and security configurations Expertise in Identifying bottlenecks and optimize query performance. Collaborate with data engineers to improve data ingestion and transformation processes. Implement security best practices for Azure data services. Manage application access controls and permissions, to ensure compliance with data privacy regulations for key financial applications (e.g., SOX, GDPR etc). Promote a culture of continuous integration, delivery, and monitoring. Implement backup and disaster recovery strategies for on-premise and Azure solutions. Document processes, configurations, and troubleshooting steps. Experience in incident management, capacity planning and advanced monitoring with focus on Data & Analytics platforms of Azure Databricks, Snowflake, ADLS, ADF etc. Share knowledge with team members and contribute to internal training sessions. Excellent communication and collaboration skills, with the ability to effectively bridge the gap between technical and non-technical audiences. Strong leadership qualities, with a proven track record of mentoring and inspiring teams. Strong strategic and critical thinking skills Comfortable dealing with ambiguity and adversity You must be comfortable in a social environment and building personal relationships with key stakeholders inside and outside of the architecture function. Ability to learn and adapt quickly. Preferred: Successfully completed Certification as Azure Administrator within past 6 months Successfully completed Certification as Azure DevOps Engineer within 6 months Prior experience working with Azure Databricks, Microsoft Fabric and ADLS Prior work experience in delivering CI/CD solutions for Data Analytics. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individuals status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: Salarpuria Sattva Knowledge City, Inorbit Road Location: APAC Home Office Hyderabad IN

Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist within the AHS team acts as the primary interface between Amazon and our Selling partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Calculate demand volume forecast at interval level, day level, week level and at month level, along with knowledge of statistical indicators to check their accuracy. Capacity planning at weekly/ monthly level, so that the required headcount for hiring could be shared with senior leadership. Create schedules on excel and on a scheduling tool (preferably Aspect) based week level, day level and interval level volume pattern. Diving deep into data/processes to identify problems and solutions and presenting them to leadership. Keeping regular communication with site operations, senior leadership, technology teams and other stakeholders to manage critical parameters, employee experience, contingency etc. Publishing reports of critical WFM and other important parameters to drive efficiency in them and to keep all relevant stakeholders regularly informed. Creating employees rotational plan and conducting shift bid process to help shift rollover for frontline staff. Optimizing break, meeting and other non-productive activities, managing interval level service level. Managing real time analysts and schedulers. A day in the life The ideal candidate is passionate about leveraging data and tools to deliver actionable insights that drive improvements in planning accuracy, and has a strong delivery record and experienced in driving execution in a cross-functional environment, backed by analysis and data. They thrive in a fast-paced environment, relishes working with large transactional volumes and big data and enjoys the challenge of highly complex, and sometimes ambiguous, business context. You will work cross-functionally to ensure that decisions are made and actioned, which will ensure our operations have the volume to run as efficiently as possible. About the team The Account Health Support Workforce Management Team has a mission of fulfilling the Service Level agreements continuously in partnership with Operations, throughout all verticals/marketplaces along with optimum utilization of the available resources and meeting the goal thresholds for all the capacity level attributes (Shrinkage, TPH etc.). To attain to the program objectives, AHS Workforce team sets appropriate goals for Operations (Shrinkage), drives effective queue management, time to time checks to ensure capacity on each Vertical is sufficient to handle projected volume and take necessary actions to meet the requirement if otherwise, scheduling heads appropriately to match the incoming patterns, queueing tasks manually to fill for the deficit in projected volume and to support any new launches, effective management of non-production time to reduce idle hours and sharing reports on different performance metrics to drive the results. 3+ years of team management experience 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements Experience implementing repeatable processes and driving automation or standardization Experience in data mining, data management, reporting, and SQL queries

Take ownership of architecture planning, operations, and team leadership across platform, database, or middleware towers. Ensure system performance, service continuity, and delivery excellence through proactive troubleshooting, automation, and disaster recovery readiness. Must-Have Skills Expertise in platform / database / middleware / backup architecture planning and daily operations Proficient in troubleshooting, root cause analysis, system upgrades, backups, and migrations Skilled in capacity planning and driving service improvements via automation Experience in disaster recovery planning and performance tuning Strong leadership in team resourcing, performance management, and employee engagement Ability to create SOPs, DR plans, and deliver regular status reporting to stakeholders

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you will represent the Workforce Management (WFM) team during migrations for the OMNI channel implementation project, providing comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices, and capacity planning concepts is essential to replicate workforce requirements within a modern cloud-based solution. Your focus will be on ensuring that we achieve the desired business outcomes in the most efficient and straightforward manner. You will collaborate with Workforce Management partners and site leaders to ensure adequate staffing, contingency planning, and workflow monitoring throughout the migration process. Your responsibilities will include partnering with the WFM teams to communicate migration updates, participate in end-to-end testing, and be the migration resource for multiple areas of business while migrations are on-going. You will maintain and execute on the Enterprise Workforce Organizations (EWO) vision of "Creating and adapting our enterprise workforce ecosystem through innovative and tailored solutions, fostering a culture of accountability, and driving operational success in a rapidly evolving global healthcare landscape. Primary Responsibilities: Partner with the OMNI project teams to define future state requirements and real time best practices for the call centers Partner with the WFM team to discuss rollout plans and gather risks that need to be shared back to the project team Partner with call routing to test and ensure future state is working as designed Partner to ensure the NOC/OCC have the ability to allocate call volumes Represent and be the liaison for the project team on behalf of WFM Utilize call center tools to provide recommendations for future state Ensure that system is appropriately set up to ensure WFM can effectively manage real-time inbound call traffic across multiple contact center locations to help ensure that service levels are met Gain an understanding of the technical and business solutions being offered and present them to leadership Provide training to WFM on policies, procedures, and best practices from Genesys to Amazon Connect Share feedback from WFM back to the project team Drive innovation and process improvement within Workforce Management Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable solid understanding of the business Complete other duties as assigned for OMNI or WFM as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 5+ years of WFM contact center experience 5+ years of process improvement, workflow, benchmarking and/or evaluation processes 5+ years of operational and/or procedural aspects of a call center 5+ years of working closely within a team environment Experience working with and influencing cross-functional team Preferred Qualifications: Experience with call routing, IVRs, PBXs, ACDs, Genesys or CXone, CMS modifications and vendor scripting Project Management experience Tableau or reporting creation experience Experience with workforce planning concepts Experience with call center capacity planning and staffing models

Required Skills Technology | Data Analytics Activities | Data Analysis Functional | HR Operations / Administration Activities | Creating HR Reports Technology | Microsoft Office Applications | Microsoft Excel Behavioral | Traits (Enablers or Disablers) | Self Driven Functional | Resource Management | Operations Behavioral | Aptitude | Communication Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Process | Business Analyst Certification | CCBA Roles and Responsibilities include: 1. Resource Management - Demand and Supply Management, Supply Allocation, and Utilization 2. Initiating monthly forecast and capacity planning process from a short- and long-term forecast perspective. 3. Analyze the drivers of demand to generate an accurate forecast. 4. Provide monthly forecast and long-term line of business forecast. 5. Determine capacity requirements across business to align with monthly demand forecast. 6. Manage forecast models, analyze trends, manage forecast tools, and maintain accurate data. 7. Partnering with business in Consolidation, planning for future Projections of Hiring

About Us What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of recovery portfolio (all vintages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Ensure adherence to cost targets in tele recovery operations Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Rate of Recovery (ROR) Money Recovered FTE/NFTE productivity PLI Penetration Waiver Targets Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of recovery Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills Qualification Post-Graduate/Graduate Degree in any discipline Preferred Industry FSI

Were looking for a Senior Data Analyst with a strong foundation in Azure-based data engineering and Machine Learning to design, develop, and optimize robust data pipelines, applications, and analytics infrastructure. This role demands deep technical expertise, cross-functional collaboration, and the ability to align data solutions with dynamic business needs. Key Responsibilities: Data Pipeline Development: Design and implement efficient data pipelines using Azure Databricks with PySpark to transform and process large datasets. Optimize data workflows for scalability, reliability, and performance. Application Integration: Collaborate with cross-functional teams to develop APIs using the .NET Framework for Azure Web Application integration. Ensure smooth data exchange between applications and downstream systems. Data Warehousing and Analytics: Build and manage data warehousing solutions using Synapse Analytics and Azure Data Factory (ADF). Develop and maintain reusable and scalable data models to support business intelligence needs. Automation and Orchestration: Utilize Azure Logic Apps, Function Apps, and Azure DevOps to automate workflows and streamline deployments. Implement CI/CD pipelines for efficient code deployment and testing. Infrastructure Management: Oversee Azure infrastructure management and maintenance, ensuring a secure and optimized environment. Provide support for performance tuning and capacity planning. Business Alignment: Gain a deep understanding of AMO data sources and their business implications. Work closely with stakeholders to provide customized solutions aligning with business needs. BAU Support: Monitor and support data engineering workflows and application functionality in BAU mode. Troubleshoot and resolve production issues promptly to ensure business continuity. Technical Expertise: Proficiency in Microsoft SQL for complex data queries and database management. Advanced knowledge of Azure Databricks and PySpark for data engineering and ETL processes. Experience with Azure Data Factory (ADF) for orchestrating data workflows. Expertise in Azure Synapse Analytics for data integration and analytics. Proficiency in .NET Framework for API development and integration. Cloud and DevOps Skills: Strong experience in Azure Infrastructure Management and optimization. Hands-on knowledge of Azure Logic Apps, Function Apps, and Azure DevOps for CI/CD automation. "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately." #LI-BS1

About Us: Job Summary : We are looking for an experienced Power BI Architect to oversee and drive the Power BI strategy, governance, and design for a leading client in the retail domain. This is a highly visible and critical role, serving as the Power BI authority, responsible for platform administration, stakeholder engagement, and promoting best practices across the enterprise reporting landscape. Key Responsibilities : * Active management of Power BI tenant and premium capacities including dataset optimisation and capacity planning. *Ensure GDPR and Security of the platform with relevant teams. *Shape and embed the strategic direction of reporting. *Keep up to date with the latest Power BI features. *Manage certification of datasets and reports. *Act as an SME for all Power BI delivery. *Shape and embed design patterns for Power BI delivery. *Enable self-service reporting in a governed approach. Role Requirements and Qualifications : *10+ years of hands on experience in Power BI. *Act as a critical stakeholder-facing resource, guiding and supporting internal teams through onboarding and adoption of the Power BI platform. *Provide architectural leadership in designing Power BI solutions, ensuring alignment with best practices and business requirements. *Ensure compliance with security and data privacy standards, including Power BI s administrative and security framework. *Working experience in retail domain. Why Join Us: *Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors. *Continuous investment in employee growth and professional development with a strong focus on up & re-skilling. *Competitive compensation & benefits, ESOPs and international assignments. *Supportive environment with healthy work-life balance and a focus on employee well-being. *Open culture that values diverse perspectives, encourages transparent communication and rewards contributions. How to Apply: If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.

Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor. Sends day-end reports to management team Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any Reports intra-day schedule changes to the Supervisors/Manager. i.e., same day callouts and develops a plan to meet schedule requirements. Works with WFM to ensure hourly, real-time schedule adherence commitments are being met. Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers). Assigning schedules for all reps. Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence. Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule. Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. To know more about Firstsource please visit our website www.firstsource.com The primary purpose is to provide strategic direction and tactical leadership for all functional areas within Workforce Management; to initiate, implement, and effectively manage advanced workforce planning and optimization practices for Firstsource; and to optimize resource performance across multiple operations and business units utilizing automated workforce tools ensuring organizational performance requirements and client specific service commitments are met Responsibilities: Strategic: • Develops, supports, and drives strategic objectives of the workforce management organization on behalf of multiple business units and in alignment with enterprise goals. Forms effective partnerships with various contact center operations, business unit leadership, and corporate support functions to understand and address organizational staffing requirements. Ensures development and execution of organizational and site level long term forecasts and workforce budgets. Identifies technology needs related to areas of responsibility; initiates and implements industry leading technology and process improvement projects . • Ensures development and continuous improvement of organizational report structure supporting client, marketing, pricing, analytical and daily operations reporting requirements. Ensures national contact center and other supported service operations achieve required service level, cost targets, and overall performance metrics through development and implementation of optimal recruiting and staffing processes. Develops, communicates, and continuously assesses position requirements for direct reports; coaches colleagues to improve individual and team performance against established metrics Identifies opportunities to enhance scheduling efficiency and increase colleague effectiveness in response to changing business needs and client segment requirements. Communicates with executive management regarding long and short term forecasts, impact of procedural and process changes, and other staffing and operational effectiveness issues. Initiates and implements enhanced workforce management practices for the organization including direction of multi-site service center workforce management functions, scheduling administration; and provides support, direction, and development of direct reports. Works effectively within a team based environment and maintains good internal and external client relationships. Ensures organizational alignment through cooperative development of individual and departmental objectives with operations management team; and provides individual and organizational feedback on performance on a continuous basis. Operational: Ensure planning function works towards maximising revenue from operations Give timely inputs to maximise revenue and optimise cost Manage WFM function within the budget Proactively reduce WFM cost Leverage COE at low cost geographies to lower operating cost without compromising on output quality. Provide budgetary inputs to the finance team Actively participate in annual & quarterly budgeting process. Customer Satisfaction: Ensure high eVOC / iVOC scores Engage with clients / internal customers for value adds Act as consultant for the clients / internal customers Represent WFM during client visits Showcase WFM capability to clients as and when required. Provide geography specific inputs for new solution design. Ensure that all new projects GO-Green from WFM perspective in the geography. Employee Satisfaction: Ensure high team morale Ensure development of second level of leadership Ensure good work culture Coach / mentor and upskill the team Act as coach for conflict resolution within the team and cross functional teams Promote Firstsource culture Ensure learning and development of all team members Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Design reports, scorecards, dashboards, and ad hoc analyses that deliver workforce insights and KPIs. Effectively manage internal & External relationships with HR Business partners, CoEs as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies Develop, analysis and implement staffing plans including re-forecasting requirements based on business pipeline and balancing Ensure reports showing key efficiency, performance, and quality metrics are accurate and available Keep track of Headcount and nonbillable resources. Maintain schedule adherence / conformance.