1470 Capacity Planning Jobs - Page 42

Solenis is a leading global provider of water and hygiene solutions. The company s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16, 500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www. solenis. com . At our Global Excellence Center (GEC) in Hyderabad , we support Solenis global operations by driving excellence in IT, analytics, finance, and other critical business functions. Located in the heart of the IT hub, the GEC offers a dynamic work environment with strong career development opportunities in a rapidly growing yet stable organization. Employees benefit from world-class infrastructure, including an on-campus gym, recreation facilities, creche services, and convenient access to public transport. For more information about Solenis, please visit www. solenis. com . Were Hiring: SBU Support Planner-2 Location: Hyderabad India - Hybrid Full-Time | Permanent Position PURPOSE The Strategic Business Unit (SBU) Support Planner is responsible for collecting data to help the SBU Lead Planner plan the end to end supply chain for products within a/several Solenis SBU. The SBU Support Planner will collaborate with the SBU Lead Planner, and possibly the Commercial Team, Logistics, Procurement and Plants to develop the data to support an optimal Value Chain and minimize the cost to serve our customers while provided high levels of service. Work includes, but not limited, to capacity planning, demand planning/forecasting at a product/customer level, data migration to establishing stocking strategies, recommended MRP strategies, metric analysis, and data analysis during supply constraints. Will participation in the SOP monthly cycle discussions and provide data to SBU Lead Planner in preparation for SOP discussions regarding forecasting/supply/inventory. Roles and Responsibilities: Help develop and compile long-term rolling demand forecasts (operational forecasts) at multiple levels of aggregation as part of a demand planning function. This will be done by working with the SBU Lead Planner, Sales, Product Operations and Marketing to understand changes to customer demand then compare to the historical actuals and statistical forecast created by Infor CDP. Support the SBU Lead Planner regarding product launch(s) and changes to customer applications to ensure timely supply of products to the new business. Compile data/graphs/slides and participate, in monthly Supply Planning Meetings as component of the monthly SOP Cycle. Meetings will review approved forecasted Demand Plan with Supply Chain stakeholders to ensure alignment with the Supply/Inventory/Production Plan. Work with SBU Lead Planner to review Procurement inventory strategies aligning them with FG demand, plant storage capabilities and manage through any raw material supply shortages which could impact production Create stocking strategies of both raw material and FG inventory to align with Solenis Supply Chain targets like Working Capital and Service Levels. Review MRP data and help drive planning and production scheduling activities through MRP Pull data to support continuous improvement opportunities by root cause analysis process and the development of corrective actions to address variances in Supply Chain Performance (e. g. Service Levels). Support analysis of the value chain supplying products within your SBU and look for optimization opportunities. Opportunities could include, but not limited to, working with Logistics to find different modes of transportation to deliver product to a customer, make changes to the current distribution (warehouse) network and/or changing the production footprint for products within your SBU. Work with SBU Lead Planner to calculate the financial impact of Planning decisions on Cost of Goods, Plant CPU and Logistics spend Who we are looking for: Masters degree in scientific field is preferred. Minimum 5-7 years of experience is required. Strong understanding of planning management processes and principles. Strong analytical and problem-solving skills, Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in Microsoft Office. What we offer Access to a huge array of internal and external training courses on our learning system (free) Access to self-paced language training (free) Birthday or wedding anniversary gift of INR 1500 Charity work once a year, to give back to the community Company car, phone if required for role Competitive health and wellness benefit plan Continuous professional development with numerous opportunities for growth Creche facility Employee Business Resource Groups (EBRGs) Electric car charging stations Hybrid work arrangement eg. 3 days in office Internet allowance No-meeting Fridays Parking on site (free) Relocation assistance available Staff hangout spaces, enjoy games like carrom, chess Transport by cab if working the midnight - 7am shift Well connected to public transport, only a 10 min walk to office About Us At Solenis, we understand that not every candidate will meet every qualification listed. If you believe your skills and experience can bring value to the role, we encourage you to apply. We recognize our people as our greatest asset and offer competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development. If you re looking to be part of a world-class organization and contribute to meaningful work, we look forward to hearing from you. Solenis is an Equal Opportunity Employer.

Role & responsibilities * Plan and schedule production as per customer requirements and delivery timelines * Monitor machine cycle times and optimize scheduling accordingly * Coordinate closely with the shopfloor and other departments to ensure smooth production flow * Track daily production output and address bottlenecks * Prepare and maintain production reports and MIS * Ensure proper utilization of machines and manpower * Work 50% of the time on the shopfloor for real-time monitoring Preferred candidate profile

Role & responsibilities We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Planner in WNS. As a Workforce Planner, you will play an important role in ensuring the efficient and effective allocation of resources to meet our call center's service level targets. You will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment Preferred candidate profile Certification in Workforce Management or related field is a plus.

Delivery Fulfilment - Ensure on time delivery for child parts against production plan and execute capacity planning & forecasting. Manage bottlenecks and supply chain crisis. Logistic Performance: Control inventory (coverage, ageing, blocked stock) and logistic costs (freight cost reduction). Governance : Adapt to planning standards. Contribute to standardization of planning processes in line with global planning standards. Digitalization : Develop/Use digital reports, planning tools and bots to reduce repetitive planning tasks and increase planning quality. Stakeholder Engagement : Obtain collaboration with plant functions, value stream owner and purchasing. Conduct active collaboration and relationship with supplier. Systems And Processes : Adhere to system and process standards Risk Management : Asses risks, define a mitigation plan and inform leadership team and other stakeholders. Compliance Management: Adhere to compliance standards and rules/regulations. Escalation Management : Monitor in warding and delivery deviations and asses the risk. Inform your leadership team (as per escalation matrix) to seek appropriate management interventions / decisions. Qualifications Education: Bachelors degree in engineering Experience : 2-4 Years Experience in core Operation (Logistic, Purchasing ) of which minimum 2 years in Supply Chain. Knowledge: Competent in supply chain management, procurement and inventory management. Deep knowledge in SAP MM module. Basic understanding about manufacturing processes and needs Advanced understanding of automotive market and managing supplier Advanced knowledge about digitization and automation in Logistic Planning Functional skills: Advanced communication skills (crisp, transparent) and high in cross functional collaboration. Competent analytical thinking and systematic work approach Competent capability to understand complex supply and demand issues. Additional Information The purpose of this position is to execute procurement planning for our manufacturing plant in order to ensure on time delivery for our value streams with minimum cost and inventory by managing bottlenecks, improving processes and adapting to global and digital planning standards.

Diensten Tech Limited is looking for DC Engineer to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

JOB PROFILE Position- Assistant Manager Department Customer Service Location: Noida, Sector-59 Key Roles & Responsibilities Primary Role Description: - The Customer Service Assistant Manager is responsible for assisting the Operations Manager / Sr. Operations Manager in managing the day-to-day operations by ensuring all issues are being handled in the required timeframe and the adequate resources supporting the Customers. He/She will also be responsible to provide suggestions and assist in making sound decisions based on data driven facts to help the operations team improve their performance, processes, and delivery of key performance indicators. It is also a key role in helping attain efficiency and to optimize performance in order to be more effective in the day to-day operations. He/She will lead, coach, develop and mentor a team of Customer Service Agents in the execution of their role in compliance with Company Policy and the Standard Operating Procedures ensuring the delivery of the highest quality of service. He/She will Supervise the allocation of work to Customer Service Agents and ensure they carry out their duties in line with the SOPs and quality customer service in line with the company standards. He/She will manage the Customer Service team ensuring that the department is running effectively to deliver business results through delivery of customer resolution at first place and customersatisfaction to achieve sustained and increment goals. Ensure tracking and closure of complaints and remediate the analysis to prevent recurrence of issues affecting customers. Key Roles & Responsibilities: Real-Time Monitoring: Oversee and manage real-time workforce performance and adherence. Track key metrics to ensure operational efficiency and address issues promptly. Operational Reporting: Develop, manage, and deliver comprehensive operational reports that provide insights into workforce performance and trends. Ensure reports are accurate and delivered on time. Scheduling: Create and maintain workforce schedules to ensure optimal staffing levels. Adjust schedules based on real-time needs and forecasts. MIS Management: Design, implement, and manage Management Information Systems (MIS) for effective tracking and analysis of workforce data. Data Analysis: Analyze workforce data to identify patterns, trends, and areas for improvement. Provide actionable insights to management. Process Improvement: Continuously seek opportunities to improve processes related to scheduling, reporting, and real-time monitoring. Stakeholder Communication: Communicate effectively with various stakeholders to provide updates and resolve issues related to workforce management. Compliance: Ensure all workforce management activities comply with company policies and regulatory requirements. Key Requirements: Education & Certificates Graduate from a reputed and UGC recognized university / equivalent global standard. Certificates: Relevant certifications in data analysis or workforce management (e.g., Certified Workforce Planning Professional (CWPP), Microsoft Certified Data Analyst Associate) are preferred. Skills: Outstanding Excel knowledge, including advanced functions and data manipulation. Hands-on experience with Power BI for data visualization and reporting. Experience: .Minimum of 3-5 years of experience in workforce management, real-time analysis, or a similar role. . Proven experience with scheduling software and MIS systems. Skills: . Expertise in Excel (pivot tables, VLOOKUP, macros) and Power BI (dashboards, data models). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Interested candidate can share their CV at consultant.anjalijha@nivabupa.com or 7430802568 (HR Anjali) with a subject CV with WFM.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional

Role Responsibilities: Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts. Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or other in-house systems/Excel. Forecasting volumes calls/inventories and capacity planning to support the scheduling and optimizing of customer service representatives for a major call center with 100+ agents that handles 50000 calls per month. Analyzing historical performance data to identify trends (associate behavior, call volume, activities, etc.) Producing dashboards and presentations for senior leadership covering received volume, team performance, schedule adherence, handle times, and additional KPIs Performing real time monitoring of the call representatives on call status and assisting reps with questions. Assisting management with floorplan creation as well as determining desk moves on a regular basis. Required Skills: 10+ years of experience in inventory management for back office and call center process. Should have experience in forecasting and planning for health care process. Strong experience in effective resource planning, Good knowledge of work force management tools. An in-depth understanding of manual forecasting methods and formulas. Strong communication, collaboration and influencing skills to work with clients and senior leadership. Previous examples of where you have managed projects end to end. The ability explain complex information in an easy to understand manner and generate "buy-in" from key stakeholders to further your department. 3+ years of experience in a scheduling and forecasting role where you utilized workforce management principles, tools and reports to identify call center drivers and translate them into capacity/planning forecasts. 3+ years in a role that required analytical skills including a thorough understanding of how to interpret business needs and translate them into scorecard/dashboards 3+ years of experience using MS Excel that includes updating and creating spreadsheets, formulas, tables, formatting, advanced charting, graphics and pivot tables.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver No Performance Parameter Measure 1Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projectsTimely deliveryAvoid unauthorised changes No formal escalations Mandatory Skills: Oracle Database Admin.

-Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements -Oversee the overall Capacity planning for HC Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile -At least 2-3 years in a WFM planning role -Strong process and mathematical orientation -Experience of data modelling, simulations and scenario planning -Strong Communicator and decision maker

Role & responsibilities 1.Capacity planning, layout preparation and optimization. 2. Support in Green Field and Brown Field Projects during planning and execution. 3. Process improvement projects and activities like Kaizen, Process flow improvements, Respect of Product related. 4. Responsible for facility planning and implementation. 5. Process Documentation preparation and maintaining as per ISO Standards. 6. SAP related activities for Manufacturing Engineering Dept. 7. Working closely with Shop Floor teams and supporting them in plant improvement and production improvement activities. 8. Service line design and implementation. 9. Discussion with supplier, scope preparation for Manufacturing engineering activities. Preferred candidate profile Perks and benefits

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Citrix Admin.

Responsibilities: * Manage store operations, planning, and audits * Supervise warehouse team and implement GMP practices * Oversee document management and capacity planning Provident fund

Your day at NTT DATA Network Security L3 What you'll be doing Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher/Diploma in Computer Science with CCIE CISSP Certification. Total 7 to 10 years of experience Network Administrator Engineer should have expertise in areas Like troubleshooting and handling of various Network Security devices and technology viz., Firewalls, Load Balancers etc. Hands-on experience on troubleshooting Firewall & LB devices Hands-on experience on Firewall Policy rules and access control configuration Network security devices HA configuration build, monitor & support Monitor and Manage Network Security devices and related performance Experience in Performance Monitoring, Optimization and Capacity Planning for Network Security devices Experience in Network Security Infrastructure solutions design, review Experience in DR solution design, build and support Escalation Management (Internal, within NSEIL and with OEM) Good communication skills Workplace type : On-site Working

Hiring for Fortune 500 client Book your interview slot on Today WhatsApp your profile @ 9623462146 / 8888850831 or Dipika@infiniteshr.com ***** Hiring for Customer Support for Team manager role , Salary upto 12LPA - Mumbai Location ******Hiring for P & C Insurance Team Manager / Sr TM , Salary upto 14.00L- Pune Location ****Hiring Team Manager Insurance Operation process**** Salary upto 10.5 LPA , Pune Location Regards Dipika Sharma 9623462146 8888850831

About The Role : Job Title:ELK & Grafana Architect Design, implement, and optimize ELK solutions to meet data analytics and search requirements. Collaborate with development and operations teams to enhance logging capabilities. Implement and configure components of the Elastic Stack, including Filebeat, Metricbeat, Winlogbeat, Logstash, and Kibana. Create and maintain comprehensive documentation for Elastic Stack configurations and processes. Ensure seamless integration between various Elastic Stack components. Develop and maintain advanced Kibana dashboards and visualizations. Design and implement solutions for centralized logs, infrastructure health metrics, and distributed tracing for different applications. Implement Grafana for visualization and monitoring, including Prometheus and Loki for metrics and logs management. Build detailed technical designs related to monitoring as part of complex projects. Ensure engagement with customers and deliver business value. Requirements: 6+ years of experience as an ELK Architect/Elastic Search Architect. Hands-on experience with Prometheus, Loki, OpenTelemetry, and Azure Monitor. Experience with data pipelines and redirecting Prometheus metrics. Proficiency in scripting and programming languages such as Python, Ansible, and Bash. Familiarity with CI/CD deployment pipelines (Ansible, GIT). Strong knowledge of performance monitoring, metrics, capacity planning, and management. Excellent communication skills with the ability to articulate technical details to different audiences. Experience with application onboarding, capturing requirements, understanding data sources, and architecture diagrams. Experience with OpenTelemetry monitoring and logging solutions. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Our Purpose Title and Summary BizOps Engineer II BizOps team is looking for a Site Reliability Engineer who can help us solve problems, respond to incidents and has a bent of mind for everything automation. - Expirence in Mainframe space - TWS, Z/OS Batch Scheduling, JCL, OPC, Endevor -COBOL -DB2, VSAM and tools like FileAid, - Knowledge of Payments industry is a plus. - Tools FileAid for DB2, Endevor and OPC are considered as added advantage -Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustain-ably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources

Our Purpose Title and Summary BizOps Engineer II The Biz Ops (Clearing/GCMS) team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities For all team members: Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources For team members supporting the Dev Ops pipeline: Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process. Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline. Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus."

Job Description We are looking for an experienced and hands-on Snowflake Architect to lead and expand our data engineering capabilities. This role is ideal for a technically strong leader who can design scalable data architectures, manage a high-performing team, and collaborate cross-functionally to deliver reliable and secure data solutions. Responsibilities: Design and implement robust Snowflake data warehouse architectures and ETL pipelines to support business intelligence and advanced analytics use cases. Lead and mentor a team of data engineers, ensuring high-quality and timely delivery of projects. Collaborate closely with data analysts, data scientists, and business stakeholders to understand data needs and design effective data models. Develop, document, and enforce best practices for Snowflake architecture, data modeling, performance optimization, and ETL processes. Own the optimization of Snowflake environments to ensure low-latency and high-availability data access. Drive process improvements, evaluate emerging tools, and continuously enhance our data engineering infrastructure. Ensure data pipelines are built with high levels of accuracy, completeness, and security, in compliance with data privacy regulations (GDPR, CCPA, etc.). Partner with cloud engineering and DevOps teams to integrate data solutions seamlessly within the AWS ecosystem. Participate in capacity planning, budgeting, and resource allocation for the data engineering function. Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 9+ years of overall experience in cloud-based data engineering, with at least 4 years of hands-on

Position Title: HRSS - Manager -BF- 04200083 - JR154725 Job Family: HRS > HR Operations Shift: Job Description: Job Title Manager HRSS Requirement Type Full-Time Employee Job Location Bangalore Requirement Level Manager Hiring Manager Director - Global HR Service Delivery (IND) Primary Skill Data management/ US HR Operations/ Talent Acquisition Business Corporate Skill Category Generic ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION The Manager - HRSS, has overall responsibility for the design and successful delivery of HR transactional processes, as well as leading the progression of the team and the broadening of the scope of services provided. Lead process transitions for HRSS, design, process, governance, SLAs, implementation and managing operations Meet expectations of key stakeholders - Partnership to ensure that smooth transition and subsequent operations Drive standardization and build efficiencies Oversee HRSS team and deliver services in an accurate and timely manner Partner with HR/COE leaders to ensure processes are well documented and associates well trained Provide effective financial management and demonstrate value creation JOB RESPONSIBILITY Ensure that all HR Activities are integrated into HRSS Team Lead projects for the integration and transfer of identified services into the HRSS, incl. process analysis, harmonization activities, resource planning, negotiation of KPI/SLA agreements, communication and change management activities with relevant stakeholders Drive quality management and ensure service stabilization, to include conducting and the documentation of process, as well as identification of improvement and optimization opportunities Support design, redesign and ongoing improvement of HRSS processes in close cooperation with Global Process Experts Develop and manage a strong team to deliver operational excellence Ensure key operational and customer performance targets are met Ensure compliance and regulatory requirements are met Drive controls including metrics, quality assurance, and capacity planning; drive innovation in process excellence Actively identify and manage risks that could impact delivery of services per SLAs Direct management responsibility of associates in HRSS including performance management, talent succession, & annual reviews QUALIFICATION Bachelors degree in any discipline with 10+ years in HR Data Management / HR Operations experience Proficient Workday functional user for Core HR modules Proficient with Microsoft products (Word, Excel, Power point, Power BI) Organizational and prioritization skills will be essential in maintaining high service levels Ability to work in fast-paced environment and handle a high volume of requests in an effective and timely manner. EXPERIENCE At least 14+ years overall experience and at least 6+ years in Workday HCM Functional knowledge of Workday Core HR module Experience with working with Global HR Data, particularly US and SLP Knowledge of HR lifecycle processes SKILLS AND COMPETENCIES Strong attention to detail Excellent communication skills Sense of urgency Critical thinking Time management THE CARELON PROMISE Aligning with our brand belief of limitless minds are our biggest asset , we offer a world of limitless opportunities to our associates. We ensure a conducive environment that maximizes growth and well-being. We encourage diversity and inclusivity and are proud to be an equal opportunity employer. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom. Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center. EQUAL OPPORTUNITY EMPLOYER Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Job Type: Full time

Oracle Cloud Infrastructure Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. (OCI, ExaCS) Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical knowledge in Oracle Cloud Infrastructure Knowledge & working experience in ExaCS Understanding of Technical architecture landscape Should have a strong customer facing skills Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. Excellent team player, willing to learn new technologies Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management Your Qualifications: The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must. The role will be based out of Bangalore/NCR/Mumbai Career Level - IC4 Your Responsibilities Key tasks include, but are not limited to, the following: SCOPE: Manage service delivery activities for customer's Oracle Cloud Infrastructure setup Represent as a single point of contact between customer & Oracle. Manage the service delivery through virtual team of resources from multiple XLOBs Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy. ACCOUNTABILITIES Customer handover from Service Desk & Customer Introduction Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders Prepare the Joint Contact & Escalation Guide (JC&EG) Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI CSS Problem Management Notification Customer Information Setup in Fusion CX (Internal tool) Digital Learning - My Learn Admin Account Setup RESPONSIBILITIES Prepare & deliver Monthly Service Reviews to customer Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation Deliver Quarterly SVRs Act as Incident Communicator during Major Incidents Join/Co-host External War Room with Service Desk and customer Responsible for sharing RCA with customer & Remediation follow-up Responsible to track & Report Digital Learning Consumption in OCI Analyze OCI cost consumption data and report findings to customer Coordinate with XLOBs during any Major incidents to drive incident resolution Issue and Risk Management Escalation Management Technical Expertise: Cloud Infrastructure Knowledge: Proficient in Oracle Cloud Infrastructure. Experienced in ExaCS. Knowhow of OCI network architecture Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning Oracle Cloud Certification: Foundation, Associate Architect Soft Skills: Able to consider diverse perspectives Ability to articulate and translate customer needs into solutions. Demonstrates creativity and innovativeness. Stakeholder management: Strong ability to manage stakeholders effectively. Customer management: Strong ability to manage customer expectations Excellent communication abilities Ability to communicate with virtual XLOB team(s) Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure Career Level - IC4

Oracle Cloud Infrastructure Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. (OCI, ExaCS) Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical knowledge in Oracle Cloud Infrastructure Knowledge & working experience in ExaCS Understanding of Technical architecture landscape Should have a strong customer facing skills Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. Excellent team player, willing to learn new technologies Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management Your Qualifications: The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must. The role will be based out of Bangalore/NCR/Mumbai Your Responsibilities Key tasks include, but are not limited to, the following: SCOPE: Manage service delivery activities for customer s Oracle Cloud Infrastructure setup Represent as a single point of contact between customer & Oracle. Manage the service delivery through virtual team of resources from multiple XLOBs Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy. ACCOUNTABILITIES Customer handover from Service Desk & Customer Introduction Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders Prepare the Joint Contact & Escalation Guide (JC&EG) Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI CSS Problem Management Notification Customer Information Setup in Fusion CX (Internal tool) Digital Learning - My Learn Admin Account Setup RESPONSIBILITIES Prepare & deliver Monthly Service Reviews to customer Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation Deliver Quarterly SVRs Act as Incident Communicator during Major Incidents Join/Co-host External War Room with Service Desk and customer Responsible for sharing RCA with customer & Remediation follow-up Responsible to track & Report Digital Learning Consumption in OCI Analyze OCI cost consumption data and report findings to customer Coordinate with XLOBs during any Major incidents to drive incident resolution Issue and Risk Management Escalation Management Technical Expertise: Cloud Infrastructure Knowledge: Proficient in Oracle Cloud Infrastructure. Experienced in ExaCS. Knowhow of OCI network architecture Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning Oracle Cloud Certification: Foundation, Associate Architect Soft Skills: Able to consider diverse perspectives Ability to articulate and translate customer needs into solutions. Demonstrates creativity and innovativeness. Stakeholder management: Strong ability to manage stakeholders effectively. Customer management: Strong ability to manage customer expectations Excellent communication abilities Ability to communicate with virtual XLOB team(s) Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning. Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

BizOps Engineer II The Biz Ops (Clearing/GCMS) team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities For all team members: Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources For team members supporting the Dev Ops pipeline: Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process. Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline. Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus."

No of years experience 8 10 Years Detailed job description - Skill Set: Responsibilities : Looking for Oracle APPS DBA to Perform installation, Instance Management, Backups ,configuration, and upgradation of Database on all environments. Manage database objects like tablespace, user, table, Index, roles, privileges, profiles, DB Links, materialized views, partitioning, synonyms, sequences, views and indexes and other database objects etc. Create physical/logical standby database and performing switch-over and fail-over. Drive performance & tuning, monitoring the performance using tools. Required Technical and Professional Expertise : Minimum 8 years total experience in IT Industry Experience in installation, configuration and upgradation administration on Windows and UNIX environments to support Oracle DB along with RAC. Ability to implement High Availability, Workload Management and Fail Over, Disaster recovery and performance tuning. Responsible for managing and supporting Oracle APPS database platforms/ Instances. Installing, configuring, upgrading, and maintaining database instances Recommending and implementing database security policies/patches Recommending and implementing database backup, recovery, and redundancy strategies Implementing automated monitoring to ensure proactive handing of issues. Working independently to perform database performance analysis, capacity planning, system sizing and ongoing maintenance. Recommending best practices and performing other tasks assigned by the supervisor. Should have sound communication skills with management, development teams, vendors, and systems administrators. Should be able to work independently on P1 issues and prepare RCA documents. Mandatory Skills(2-3)ONLY Oracle Apps DBA