Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. Location: Vadodara, Gujarat, India Who We Are: Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. Headquartered in Los Angeles, the company has employees around the globe. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA s Best Places to Work in 2020, 2021 and 2022!) With Convoso, the future is bright as we continue to evolve our technology. The company s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. The Job: At Convoso, we re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That s where you come in. We are looking for an Engineering Manager - Manage the Engineering Resources we have in India and help direct the team to achieve business objectives and support the team to deliver. Stepping into this very challenging role will mean stepping into a dynamic environment. There ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. What Youll Be Doing: Direct Engineering teams to ensure process efficiency, effective resource allocation, product quality, and achievement of milestones and deadlines. Identify and track metrics that can be used to ensure quality objectives are met and recommend process improvements. Continuously evolve and define policies and procedures leading to a transparent, flexible, and predictable development process. Ensure the developers understand and follow the relevant policies and procedures. Support the other Engineering groups (QA, Project Management, DevOps), Product and CS departments by providing transparency and regular reporting on the projects progress, roadblocks, dependencies, scope priority change and its effects. Manage the Backlog, ensure tickets are worked on in the appropriate order depending on the timing of the Release, unplanned tasks and business priority changes. Create KPIs that define measurable success for the development team. Hold the team accountable to KPI targets and communicate with leadership on development team performance. Interface with other groups and departments to remove impediments and roadblocks that could affect Engineering timelines, proactively discover dependencies and blind spots. Coach team members, help them grow personally and professionally, review team s performance, implement and track individual and group KPIs. Conduct the teams performance management and foster a culture of operational excellence Fully engage and contribute to engineering leadership to drive best practices in software development, testing, improvement of production deployment, and knowledge sharing eff Work with leadership to ensure appropriate scaling of the development teams to meet company business objectives by providing data-driven recommendations for additional headcount, tooling, or other investments. Lead or assist with the software and infrastructure architecture, plan for Tech Debt minimization, implement solid security solutions. Hands-on on emergencies, outages and highly sensitive platform issues, high availability as a first responder, perform root-cause analysis and make recommendations for improvements. Who You Are: 6+ years in a SaaS environment as a Senior Developer / hands-on Tech Lead, coding scalable, high-quality, high-availability applications handling large datasets: 4+ years with PHP and MVC frameworks such as Symfony, Zend, or Laravel 7+ years with MySQL or other relational databases 3+ years in HTML, Javascript, and CSS and experience with front end Javascript frameworks such as Angular, React, or Vue.js (is a plus) Experience working with additional languages is a plus: Python, Node.js, C++, Perl 3-5 years in a software development team leadership position as a Manager / Team Lead / Director, ensuring the team delivers on time, budget and quality. Extensive experience having managed complex software projects from ideation and design to post release support and maintenance, understanding how business priorities affect the development pipeline, removing roadblocks and communicating ETA changes. Proven track record of creating, adopting, improving and adhering to sound development principles and practices. Experience with growing the team by scouting, interviewing, testing, onboarding, coaching and continuously assessing the performance of the developers. Extensive experience working in an environment with highly agile cross functional teams, including QA and DevOps. Proven ability to collaborate with Product on application design, requirements completion, research and successive project iterations. Strong communication skills (verbal and written) - must be able to communicate at a business and technical level with internal teams, customers, partners and executives. Bachelors or Masters in Engineering, Computer Science or equivalent practical experience. Work Perks Worth The Hype: 100% covered premiums for employees + dependents (spouse + upto four children) PTO, Paid Sick Time, Holidays Your birthday off Monthly credits toward food beverage Employee referral bonus And a team of highly experienced and kind colleagues! HQ Office: Casual office environment dress Fully stocked kitchen (Dietary restriction-friendly) Flexibility of Shift Free parking on office premises

We are looking for a QA Manager. As our QA Manager , you ll be responsible for overseeing the full scope of software quality efforts across the organization. You ll lead a diverse team of QA professionals, manage testing initiatives across multiple projects, define and track KPIs, and work closely with engineering, product, and leadership to ensure that quality remains a cornerstone of our software delivery lifecycle. You ll also be hands-on with tools like Cypress, Postman and Jenkins frameworks when needed, driving strategic improvements across our CI/CD pipelines and automation architecture. What Youll Be Doing: Leadership & Team Management Lead, mentor, and grow a cross-functional QA team including manual testers, SDETs, and offshore QA resources. Establish team priorities, assign tasks and ensure deadlines are met while maintaining high-quality standards Manage resources and timelines for multiple concurrent projects, ensuring efficient test execution Set clear goals, career paths, and performance benchmarks for the team. Foster a culture of ownership, accountability, continuous improvement, and innovation. Strategic Quality Initiatives Own QA strategy and processes across all product lines, ensuring scalability, effectiveness, and alignment with company goals. Define and track quality KPIs, test coverage metrics, and defect trends to drive transparency and improvement. Collaborate with engineering and product stakeholders to plan test strategies, test data management, and acceptance criteria. Automation & CI/CD Ensure consistent automation coverage across all product components, prioritizing high-value user flows and critical paths. Oversee design and implementation of reliable automated test scenarios and regression suites for UI and AP. Drive the adoption and scaling of automated testing frameworks (we use Cypress.IO), integrated with CI/CD tools like Jenkins. Ensure test suites are fast, reliable, maintainable, and provide actionable feedback to the development, DevOps and QA teams. Process & Best Practices Establish, document, and enforce QA best practices, tools, and standards across the team. Conduct regular audits and retrospectives to identify process improvements and reduce risk. Coordinate performance testing efforts and system monitoring in coordination with DevOps teams. Project & Stakeholder Management Act as the quality owner across agile squads, contributing to sprint planning, grooming, and retrospectives. Provide regular reporting and quality dashboards to engineering leadership and other stakeholders. Balance resource allocation and prioritize QA efforts across multiple projects and deadlines. Who You Are: 8+ years in Software Testing and Quality Assurance 3+ years in a QA management role Demonstrated experience managing large, distributed QA teams (manual + automation) Hands-on experience writing JavaScript (preferred) and creating functional automation scripts using tools like Cypress.IO (preferred), Playwright, Webdriver.IO, Test Cafe, etc. Strong expertise in API testing and test automation, especially using Postman or similar tools Expert-level experience in test planning, case design, regression coverage, and performance test strategy Solid understanding of QA methodologies, test lifecycle, and Agile software development Experience with CI/CD integration, preferably using Jenkins Excellent verbal and written communication skills. Work Perks Worth The Hype: 100% covered premiums for employees + dependents (spouse + upto four children) PTO, Paid Sick Time, Holidays Your birthday off Monthly credits toward food & beverage Employee referral bonus And a team of highly experienced and kind colleagues! HQ Office: Casual office environment & dress Fully stocked kitchen (Dietary restriction-friendly) Flexibility of Shift

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. At Convoso, we re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That s where you come in. Were seeking a highly skilled and experienced Salesforce Solutions Architect to join our growing team. In this pivotal role, you will be responsible for the end-to-end management of our Salesforce platform, encompassing both administrative duties and strategic oversight. You will leverage your deep expertise to design and build advanced Flows, including complex automations and robust error handling, to optimize our business processes. Youll also play a critical role in collaborating cross-functionally with Sales, Marketing, RevOps, and IT teams, translating complex business requirements into scalable and maintainable Salesforce solutions. Stepping into this very challenging role will mean stepping into a dynamic environment. There ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. Location: Vadodara, Gujarat, India What Youll Be Doing: Salesforce End-to-End Management: Serve as the primary Salesforce administrator, handling day-to-day configuration, maintenance, and support. Provide strategic oversight of the Salesforce platform, ensuring alignment with business objectives and best practices. Manage user access, security, and data integrity. Advanced Flow Development: Design, build, and deploy advanced Flows, including complex automations, process builders, and workflows. Implement robust error handling mechanisms to ensure data accuracy and system stability. Optimize existing Flows for performance and efficiency. Cross-Functional Collaboration: Collaborate closely with Sales, Marketing, RevOps, and IT teams to understand their business requirements and translate them into effective Salesforce solutions. Facilitate workshops and meetings to gather requirements and provide expert guidance. Act as a liaison between business stakeholders and technical teams. Solution Design and Architecture: Design scalable and maintainable Salesforce solutions that meet current and future business needs. Develop technical documentation, including solution designs, data models, and process flows. Evaluate and recommend Salesforce apps and integrations to enhance platform functionality. Requirements Analysis: Gather and analyze business requirements, translating them into clear and concise user stories and technical specifications. Conduct gap analysis to identify areas for improvement and recommend solutions. Best Practices and Continuous Improvement: Stay up-to-date with the latest Salesforce releases and best practices. Proactively identify and implement process improvements to enhance efficiency and productivity. Perform data migration tasks as needed. Who You Are: 5-8 years of experience as a Salesforce Architect. Proven track record of managing Salesforce end-to-end, including administrative and strategic responsibilities. Deep expertise in designing and building advanced Flows, including complex automations and error handling. Strong understanding of Salesforce platform architecture and best practices. Excellent communication, interpersonal, and collaboration skills. Ability to translate complex business requirements into scalable and maintainable Salesforce solutions. Experience working in a cross-functional environment. Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder, etc.). Excellent problem solving skills. Preferred Qualifications: Experience with [Specific Salesforce Clouds, e.g., Sales Cloud, Service Cloud, Marketing Cloud, etc.]. Experience with Salesforce integrations (e.g., API, middleware). Experience with RevOps processes. Experience with data migration. Work Perks Worth The Hype: Competitive compensation package Stock options 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability Affordable Vision plan and optional FSA PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave Your birthday off 401k program with generous company match No cost Employee Assistance Program and Travel Assistance Monthly Gym membership reimbursement Monthly credits toward food & beverage Company Outings On and offsite team building events Paid training for departments Apple laptop (most roles) And a team of highly experienced and kind colleagues! HQ Office: Casual office environment & dress Daily catered lunches Fully stocked kitchen (Dietary restriction-friendly) Happy Hours Monthly Massages On-site Car Wash Free Parking Your California Privacy Rights: As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso s privacy policy, which you can review by going to https: / / www.convoso.com / privacy-policy / .