We are looking for a QA Manager. As our QA Manager , you ll be responsible for overseeing the full scope of software quality efforts across the organization. You ll lead a diverse team of QA professionals, manage testing initiatives across multiple projects, define and track KPIs, and work closely with engineering, product, and leadership to ensure that quality remains a cornerstone of our software delivery lifecycle. You ll also be hands-on with tools like Cypress, Postman and Jenkins frameworks when needed, driving strategic improvements across our CI/CD pipelines and automation architecture. What Youll Be Doing: Leadership & Team Management Lead, mentor, and grow a cross-functional QA team including manual testers, SDETs, and offshore QA resources. Establish team priorities, assign tasks and ensure deadlines are met while maintaining high-quality standards Manage resources and timelines for multiple concurrent projects, ensuring efficient test execution Set clear goals, career paths, and performance benchmarks for the team. Foster a culture of ownership, accountability, continuous improvement, and innovation. Strategic Quality Initiatives Own QA strategy and processes across all product lines, ensuring scalability, effectiveness, and alignment with company goals. Define and track quality KPIs, test coverage metrics, and defect trends to drive transparency and improvement. Collaborate with engineering and product stakeholders to plan test strategies, test data management, and acceptance criteria. Automation & CI/CD Ensure consistent automation coverage across all product components, prioritizing high-value user flows and critical paths. Oversee design and implementation of reliable automated test scenarios and regression suites for UI and AP. Drive the adoption and scaling of automated testing frameworks (we use Cypress.IO), integrated with CI/CD tools like Jenkins. Ensure test suites are fast, reliable, maintainable, and provide actionable feedback to the development, DevOps and QA teams. Process & Best Practices Establish, document, and enforce QA best practices, tools, and standards across the team. Conduct regular audits and retrospectives to identify process improvements and reduce risk. Coordinate performance testing efforts and system monitoring in coordination with DevOps teams. Project & Stakeholder Management Act as the quality owner across agile squads, contributing to sprint planning, grooming, and retrospectives. Provide regular reporting and quality dashboards to engineering leadership and other stakeholders. Balance resource allocation and prioritize QA efforts across multiple projects and deadlines. Who You Are: 8+ years in Software Testing and Quality Assurance 3+ years in a QA management role Demonstrated experience managing large, distributed QA teams (manual + automation) Hands-on experience writing JavaScript (preferred) and creating functional automation scripts using tools like Cypress.IO (preferred), Playwright, Webdriver.IO, Test Cafe, etc. Strong expertise in API testing and test automation, especially using Postman or similar tools Expert-level experience in test planning, case design, regression coverage, and performance test strategy Solid understanding of QA methodologies, test lifecycle, and Agile software development Experience with CI/CD integration, preferably using Jenkins Excellent verbal and written communication skills. Work Perks Worth The Hype: 100% covered premiums for employees + dependents (spouse + upto four children) PTO, Paid Sick Time, Holidays Your birthday off Monthly credits toward food & beverage Employee referral bonus And a team of highly experienced and kind colleagues! HQ Office: Casual office environment & dress Fully stocked kitchen (Dietary restriction-friendly) Flexibility of Shift
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. At Convoso, we re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That s where you come in. Were seeking a highly skilled and experienced Salesforce Solutions Architect to join our growing team. In this pivotal role, you will be responsible for the end-to-end management of our Salesforce platform, encompassing both administrative duties and strategic oversight. You will leverage your deep expertise to design and build advanced Flows, including complex automations and robust error handling, to optimize our business processes. Youll also play a critical role in collaborating cross-functionally with Sales, Marketing, RevOps, and IT teams, translating complex business requirements into scalable and maintainable Salesforce solutions. Stepping into this very challenging role will mean stepping into a dynamic environment. There ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. Location: Vadodara, Gujarat, India What Youll Be Doing: Salesforce End-to-End Management: Serve as the primary Salesforce administrator, handling day-to-day configuration, maintenance, and support. Provide strategic oversight of the Salesforce platform, ensuring alignment with business objectives and best practices. Manage user access, security, and data integrity. Advanced Flow Development: Design, build, and deploy advanced Flows, including complex automations, process builders, and workflows. Implement robust error handling mechanisms to ensure data accuracy and system stability. Optimize existing Flows for performance and efficiency. Cross-Functional Collaboration: Collaborate closely with Sales, Marketing, RevOps, and IT teams to understand their business requirements and translate them into effective Salesforce solutions. Facilitate workshops and meetings to gather requirements and provide expert guidance. Act as a liaison between business stakeholders and technical teams. Solution Design and Architecture: Design scalable and maintainable Salesforce solutions that meet current and future business needs. Develop technical documentation, including solution designs, data models, and process flows. Evaluate and recommend Salesforce apps and integrations to enhance platform functionality. Requirements Analysis: Gather and analyze business requirements, translating them into clear and concise user stories and technical specifications. Conduct gap analysis to identify areas for improvement and recommend solutions. Best Practices and Continuous Improvement: Stay up-to-date with the latest Salesforce releases and best practices. Proactively identify and implement process improvements to enhance efficiency and productivity. Perform data migration tasks as needed. Who You Are: 5-8 years of experience as a Salesforce Architect. Proven track record of managing Salesforce end-to-end, including administrative and strategic responsibilities. Deep expertise in designing and building advanced Flows, including complex automations and error handling. Strong understanding of Salesforce platform architecture and best practices. Excellent communication, interpersonal, and collaboration skills. Ability to translate complex business requirements into scalable and maintainable Salesforce solutions. Experience working in a cross-functional environment. Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder, etc.). Excellent problem solving skills. Preferred Qualifications: Experience with [Specific Salesforce Clouds, e.g., Sales Cloud, Service Cloud, Marketing Cloud, etc.]. Experience with Salesforce integrations (e.g., API, middleware). Experience with RevOps processes. Experience with data migration. Work Perks Worth The Hype: Competitive compensation package Stock options 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability Affordable Vision plan and optional FSA PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave Your birthday off 401k program with generous company match No cost Employee Assistance Program and Travel Assistance Monthly Gym membership reimbursement Monthly credits toward food & beverage Company Outings On and offsite team building events Paid training for departments Apple laptop (most roles) And a team of highly experienced and kind colleagues! HQ Office: Casual office environment & dress Daily catered lunches Fully stocked kitchen (Dietary restriction-friendly) Happy Hours Monthly Massages On-site Car Wash Free Parking Your California Privacy Rights: As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso s privacy policy, which you can review by going to https: / / www.convoso.com / privacy-policy / .
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards, Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth, Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity With built-in Al and automations, our product is a premium offering in a competitive space We continue to grow our product capabilities to better serve our current customers and to expand into newer markets, Convoso is looking for people who are excited about technology and innovation We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture, Location: Vadodara, Gujarat, India Who We Are: Convoso is a leading provider of omnichannel contact center software The company was founded on innovation and continues to push boundaries in our industry, Headquartered in Los Angeles, the company has employees around the globe The company culture fosters team integrity, positive persistence, and continuous growth (A heads up we were awarded as Built In LAs Best Places to Work in 2020, 2021 and 2022!) With Convoso, the future is bright as we continue to evolve our technology, The companys foundational product provides the most powerful contact center software available for outbound teams However, we are expanding our reach by relaunching an advanced version of our conversational AI product The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks This future forward technology will allow Convoso to grow into new markets across hundreds of use cases, Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI We are a company of motivated team players driving accelerated growth in a supportive, positive culture We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community, The Job: At Convoso, were constantly, vigilantly looking for ways to reshape the future of lead generation contact centers Our mission is to revolutionize the call center industry by empowering agents to convert leads faster Thats where you come in, We are looking for a QA Manager As our QA Manager, youll be responsible for overseeing the full scope of software quality efforts across the organization Youll lead a diverse team of QA professionals, manage testing initiatives across multiple projects, define and track KPIs, and work closely with engineering, product, and leadership to ensure that quality remains a cornerstone of our software delivery lifecycle Youll also be hands-on with tools like Cypress, Postman and Jenkins frameworks when needed, driving strategic improvements across our CI/CD pipelines and automation architecture, What You'll Be Doing: Leadership & Team Management Lead, mentor, and grow a cross-functional QA team including manual testers, SDETs, and offshore QA resources, Establish team priorities, assign tasks and ensure deadlines are met while maintaining high-quality standards Manage resources and timelines for multiple concurrent projects, ensuring efficient test execution Set clear goals, career paths, and performance benchmarks for the team, Foster a culture of ownership, accountability, continuous improvement, and innovation, Strategic Quality Initiatives Own QA strategy and processes across all product lines, ensuring scalability, effectiveness, and alignment with company goals, Define and track quality KPIs, test coverage metrics, and defect trends to drive transparency and improvement, Collaborate with engineering and product stakeholders to plan test strategies, test data management, and acceptance criteria, Automation & CI/CD Ensure consistent automation coverage across all product components, prioritizing high-value user flows and critical paths, Oversee design and implementation of reliable automated test scenarios and regression suites for UI and AP, Drive the adoption and scaling of automated testing frameworks (we use Cypress IO), integrated with CI/CD tools like Jenkins, Ensure test suites are fast, reliable, maintainable, and provide actionable feedback to the development, DevOps and QA teams, Process & Best Practices Establish, document, and enforce QA best practices, tools, and standards across the team, Conduct regular audits and retrospectives to identify process improvements and reduce risk, Coordinate performance testing efforts and system monitoring in coordination with DevOps teams, Project & Stakeholder Management Act as the quality owner across agile squads, contributing to sprint planning, grooming, and retrospectives, Provide regular reporting and quality dashboards to engineering leadership and other stakeholders, Balance resource allocation and prioritize QA efforts across multiple projects and deadlines, Who You Are: 8+ years in Software Testing and Quality Assurance 3+ years in a QA management role Demonstrated experience managing large, distributed QA teams (manual + automation) Hands-on experience writing JavaScript (preferred) and creating functional automation scripts using tools like Cypress IO (preferred), Playwright, Webdriver IO, Test Cafe, etc Strong expertise in API testing and test automation, especially using Postman or similar tools Expert-level experience in test planning, case design, regression coverage, and performance test strategy Solid understanding of QA methodologies, test lifecycle, and Agile software development Experience with CI/CD integration, preferably using Jenkins Excellent verbal and written communication skills Work Perks Worth The Hype: 100% covered premiums for employees + dependents (spouse + upto four children) PTO, Paid Sick Time, Holidays Your birthday off Monthly credits toward food & beverage Employee referral bonus And a team of highly experienced and kind colleagues! HQ Office: Casual office environment & dress Fully stocked kitchen (Dietary restriction-friendly) Flexibility of Shift
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. The Job: At Convoso, we re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That s where you come in. We re seeking an Asterisk VoIP Developer who will be responsible for assessing, designing, upgrading, and maintaining systems as well as brainstorming possible improvements that can be made to a system in the future. What Youll Be Doing: Maintain and improve existing code and Asterisk addons Tune Asterisk performance, including CPU, memory usage, I/O Ensure VoIP systems availability and performance, proactive monitoring, and tuning Develop new third party integrations, from automation APIs to media stream mux Create and maintain dial plans Manages and monitors installed systems, Networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure). Provide ongoing support and maintenance for the Asterisk module as needed. Provide and communicate the best practices and specific detailed information for network hardware and software selection Provide planning for future capacity requirements Provide documentation as required to ensure accurate and current information is available Assists in the coordination of various teams testing and evaluating for the development of design and its implementation including network hardware and software selection, including present and future capacity requirements. Installs, configures, and tests operating systems, application software, and system management tools. Ensures the highest level of systems and infrastructure availability. Evaluate the existing systems and provide the technical direction to support staff. Willing to stay up-to-date with security best practices and drive implementation accordingly Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures. Run diagnostics to resolve customer-reported issues Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders Who You Are: At least 2 years of experience in Asterisk system development, with a focus on module development and reporting tool customization Solid experience in C & C++ based multithreaded application development; minimum 5 years of experience Experience in development and troubleshooting in a Linux environment based on pthreads and locking primitives Experience in development on on a major asterisk module and Asterisk 11 Comfortable with gdb or equivalent and debugging problems associated with real time, multithreaded applications Experience with common linux C development tools such as well as profiling tools such as valgrind and gprof Experience working with AGI Wide knowledge of Real Time Communication protocols and technologies and stacks (SIP, SDP, WebRTC/RT, SRTP) Experience with MySQL Asterisk system development Strong experience with Wireshark and telephony protocol dissectors Experience with Python, Github, Atlassian tools (JIRA and Confluence), Jenkins/CircleCi would be helpful Experience with monitoring systems (Prometheus, Zabbix, ) The candidate will need to be capable of quick and efficient self-study supported by peers on the Asterisk team Solid scripting skills (e.g., shell scripts, Perl / Ruby / Python) Proven working experience in installing, configuring, and troubleshooting UNIX/Linux-based environments. Strong troubleshooting skill in different network layers, esp. layer 2 & layer 3 up to layer 7 Solid experience in the administration and performance tuning of application stacks (e.g., Tomcat, Apache, Nginx, Haproxy or Env ) Experience with automation software (e.g., Puppet, cfengine, Chef, Ansible or Salt) (is a plus) Strong work ethic and communication skills both spoken & written Flexibility to work a variety of shifts with availability to work overtime BS/MS degree in Computer Science, Engineering or a related subject Work Perks Worth The Hype: 100% covered premiums for employees + dependents (spouse + up to four children) PTO, Paid Sick Time, Holidays Your birthday off Monthly credits toward food & beverage Employee referral bonus And a team of highly experienced and kind colleagues!
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