Platform Services Lead - Data Platform and Standards

As an experienced and dynamic Platform Services Lead at HSBC, your primary responsibility will be to drive operational excellence, service reliability, and platform enablement across the Data Platform and Standards Technology domain. You will play a crucial role in ensuring the smooth, secure, and resilient operation of foundational data services supporting Data Catalogues, Data Quality, Data Lineage, Data Retention, and Data Privacy capabilities. Key Responsibilities: - Lead end-to-end service delivery and platform operations for core data governance technologies such as Data Quality, Catalogue, Privacy, Lineage, and Retention. - Define and govern service resilience strategy, including monitoring, alerting, capacity management, disaster recovery, and failover design. - Establish and enforce SLAs, KPIs, and operational performance metrics across the platform estate. - Collaborate with Engineering, IT Service Owners (ITSO), and Cybersecurity teams to embed observability, DevSecOps, and compliance practices. - Drive adoption of self-healing, automated remediation, and infrastructure-as-code to improve uptime and reduce operational overhead. - Lead incident and problem management processes, including root cause analysis, stakeholder communications, and corrective actions. - Oversee platform change management and environment stability in alignment with regulatory and audit requirements. - Optimize platform cost, license management, and usage efficiency across cloud and on-prem deployments. - Partner with Product and Delivery teams to enable controlled rollout of new features, platform upgrades, and regulatory enhancements. - Support regulator and internal risk reviews with transparency and evidence of platform service controls. - Champion a culture of operational excellence, proactive risk management, and continuous improvement across global support teams. Qualifications Required: - 18+ years of relevant experience in technology service management, platform operations, or infrastructure leadership, ideally in data or governance domains. - Proven experience managing mission-critical platforms in hybrid cloud environments (e.g., GCP, on-prem Hadoop or data warehouses, AWS, Azure). - Strong understanding of ITIL service management practices and automation frameworks. - Experience with monitoring and observability tooling. - Familiarity with data management technologies such as Collibra, PyDQ, BigID, Graph Databases is essential. - Strong knowledge of regulatory and control frameworks applicable to enterprise data services (e.g., GDPR, BCBS 239, SOX, etc.). - Demonstrated ability to manage global teams, vendors, and complex matrixed environments. - Excellent problem-solving, communication, and incident handling skills with the ability to interact effectively with senior stakeholders. At HSBC, you will have the opportunity to contribute to the bank's data transformation strategy by ensuring the trust, reliability, and scalability of key data governance platforms used across all business lines and geographies. Join us in championing a culture of operational excellence and continuous improvement.,