Platform Services Lead - Data Platform and Standards

You are an experienced and dynamic Platform Services Lead responsible for driving operational excellence, service reliability, and platform enablement across the Data Platform and Standards Technology domain at HSBC. Your role involves ensuring the smooth, secure, and resilient operation of foundational data services supporting Data Catalogues, Data Quality, Data Lineage, Data Retention, and Data Privacy capabilities. Your primary accountability will be defining and implementing service management, observability, capacity planning, and automation strategies to support enterprise-scale, compliance-critical platforms. You will oversee the health, availability, performance, and incident response for a distributed suite of services running across hybrid cloud and on-prem environments. Your role is crucial in enabling the bank's data transformation strategy by ensuring the trust, reliability, and scalability of key data governance platforms used across all business lines and geographies. Key responsibilities include leading end-to-end service delivery for core data governance technologies, defining service resilience strategies, establishing and enforcing SLAs and KPIs, collaborating with cross-functional teams, driving adoption of automation practices, leading incident and problem management processes, overseeing platform change management, optimizing platform costs, partnering with Product and Delivery teams, and championing a culture of operational excellence. To excel in this role, you need 18+ years of relevant experience in technology service management, platform operations, or infrastructure leadership, preferably in data or governance domains. You should have proven experience in managing mission-critical platforms in hybrid cloud environments, a strong understanding of ITIL service management practices, experience with monitoring and observability tooling, familiarity with data management technologies, knowledge of regulatory and control frameworks, the ability to manage global teams and complex environments, and excellent problem-solving and communication skills. If you are looking to further develop your career and contribute to HSBC's data transformation journey, this role offers you the opportunity to make a significant impact and achieve more at HSBC. Please note that personal data held by the Bank relating to employment applications will be used in accordance with the Privacy Statement available on the HSBC website.,