1470 Capacity Planning Jobs - Page 34

We are seeking a dynamic Customer Success and Services Operations lead to drive customer satisfaction, retention, and growth while optimizing operational processes across our customer-facing teams. This role combines strategic customer relationship management with operational excellence to ensure seamless customer experiences and scalable business operations. Key Responsibilities Design and optimize customer success processes and workflows Establish and track key performance indicators (KPIs) for customer success metrics Help with the implementation/configuration of customer success technology stack (CRM, CS platforms, analytics tools) Create standardized processes for customer onboarding, support escalation, and renewal management Develop customer segmentation strategies and playbooks Manage resource allocation and capacity planning for customer success team Data Analysis and Reporting Locate, gather, and organize relevant data from various internal and external sources. Ensure the accuracy, completeness, and quality of data by implementing data validation techniques and audits. Create comprehensive reporting dashboards for leadership and stakeholders Develop and maintain dashboards, reports, and analytics to track key performance indicators (KPIs) for Customer Success. Analyze data to provide actionable insights and recommendations to support customer retention and satisfaction initiatives. Support ad-hoc reporting needs and provide analytical support for ongoing projects. Cross-functional Collaboration Partner with Customer Success Managers and other stakeholders to understand business needs and translate them into process improvements and reporting solutions. Work closely with IT, Product, and other teams to ensure seamless integration of data systems and tools. Process Documentation & Maintenance Develop, document, and maintain standardized processes for the Customer Success team. Continuously review and refine processes to ensure efficiency and alignment with company goals. Create and update process documentation, manuals, and guides to ensure consistency and clarity. Qualifications Education: Bachelors degree in business, Finance, Data Analytics, Information Systems, or related field. Experience: 7+ years of experience in a similar role, preferably within Customer Success, Professional Services, Operations, or Data Analytics. Experience with data management, reporting, and analysis tools (e.g., Excel, SQL, Tableau, Power BI). Experience in process documentation and improvement initiatives. Skills: Proficiency with CRM systems (Salesforce, HubSpot, etc.) Experience with customer success platforms (Gainsight, ChurnZero, Totango) Strong analytical skills with proficiency in Excel/Google Sheets and data visualization tools Excellent attention to detail and commitment to data accuracy. Proficiency in process documentation and workflow design. Effective communication and collaboration skills with cross-functional teams. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Senior Associate, Infrastructure Engineer At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world s financial system we touch nearly 20% of the world s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We re seeking a future team member for the role of Senior Associate, Infrastructure Engineer to join our Insight Investment team . This role is located in Chennai, TN - HYBRID. In this role, you ll make an impact in the following ways: Implementation of system upgrades (hardware and software), system documentation, daily administration, and problem resolution. Ongoing network technology skills development with appropriate knowledge transfer to other members of the infrastructure teams. Monitoring and capacity planning. Planning and implementing changes and developments. Ensuring that agreed service standards are met and instigate appropriate escalation procedures where they are not. Providing an escalation point for other members of the team, and also the rest of IT. Liaising with other technical areas and suppliers in order to resolve issues Acting as a resource on projects were appropriate On-call rota and weekend Support when required To be successful in this role, we re seeking the following: Bachelors degree in computer science engineering or a related discipline, or equivalent work experience required. Experience required: 5-9 Years Strong Cisco / Extreme Networks switch and router knowledge Networking and Routing protocols Firewall knowledge preferably Checkpoint Azure cloud knowledge for network appliances, NSG s and cloud gateways Strong Zscaler knowledge Experience in SD-WAN, DDOS, Load balancing F5 Knowledge for load balancing and WAF Experience in dealing with providers such as Bloomberg for Market data feeds Practical experience in a similar role The following skills are highly desirable Experience of network automation techniques Experience with problem management within an organization Experience with Tufin or equivalent tooling At BNY, our culture speaks for itself. Here s a few of our awards: America s Most Innovative Companies, Fortune, 2024 World s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 Most Just Companies , Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Manager Workforce Management (WFM) IGT Solutions Pvt. Ltd. Location : Pune, India Shifts : Rotational (24x7 environment) Company Profile IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider, specializing in the Travel, Transportation, and Hospitality industry. With over 10,000+ travel experts across 15 global delivery centers , IGT delivers cutting-edge services in Application Development, Testing, Analytics, Contact Center Services , and more. We pride ourselves on offering equal employment opportunities and fostering a diverse, inclusive, and harassment-free workplace. Job Summary We are hiring a Manager – Workforce Management (WFM) to lead and manage planning, forecasting, scheduling, and real-time management for our operations. The ideal candidate will have strong analytical skills, hands-on experience with WFM tools like IEX , and the ability to drive performance excellence through data-driven decision-making. Key Responsibilities Manage all aspects of Workforce Management : Capacity Planning, Scheduling, Forecasting, Real-Time Management, and Reporting. Monitor KPIs and ensure performance targets are met. Collaborate with Operations and cross-functional teams. Handle ad-hoc requirements , outages, and schedule adherence. Deliver timely and accurate MIS reports and dashboards. Conduct daily/weekly performance reviews with stakeholders. Drive outlier management and ensure efficiency across metrics. Maintain high data integrity and quality. Generate reports/ad-hoc dashboards to meet client expectations. Proactively identify solutions to mitigate business performance risks. Ensure client and internal reporting requirements are met within TAT and accuracy standards. Candidate Profile Experience in WFM (Planning, Scheduling, Forecasting, Reporting) – mandatory. Hands-on expertise in WFM tools like IEX, Avaya, Verint, or Blue Pumpkin. Proficient in MS Excel ; capable of training teams in Excel reporting. Strong analytical and problem-solving skills. Excellent verbal and written communication ; ability to interact with senior leadership and clients. Decision-maker with the ability to work under pressure in a 24x7 environment. Prior experience as a Manager or equivalent designation in a BPO WFM function is required. Perks and Benefits Inclusive and equitable workplace culture. Global exposure in the Travel & Hospitality industry. Opportunities for upskilling and professional growth. Performance-based recognition and advancement. Equal Opportunity Statement IGT Solutions is an equal opportunity employer. We ensure all employment decisions are made without regard to age, gender, gender identity, sexual orientation, race, religion, disability, veteran status, or any other protected category. If you're a dynamic professional with a passion for workforce planning and optimization, apply now and become a part of our growing team!

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Job Description Title: Capacity Controller - Sr Associate A. Job Purpose To manage and optimize cargo capacity across Air India s fleet, ensuring effective utilization aligned with commercial objectives and operational efficiency. To coordinate actively with sales, marketing, and operational teams to align cargo capacity with market demand and maximize revenue generation. B. Key Accountabilities Demand Analysis and Capacity Planning Monitor and analyze cargo demand trends, market conditions, and customer requirements to optimize cargo capacity and address potential constraints. Cross-functional Coordination Work closely with sales, marketing, and revenue management teams to align cargo capacity with booking trends, promotional activities, and revenue strategies. Operational Efficiency Implement capacity control measures that maximize revenue and minimize costs, ensuring optimal utilization of available cargo space. Compliance and Safety Ensure all cargo operations adhere to regulatory requirements, safety standards, and operational procedures. Reporting and Process Improvement Generate reports on cargo capacity utilization and performance, identify process improvements, and participate in projects to enhance capacity management systems. C. Skills Required for the role Advanced Analytical Skills Stakeholder Management Strategic Planning Problem Solving Effective Communication Skills Relationship Building Abilities D. Key Interfaces Internal Interfaces Pricing and Revenue Management Collaborate to integrate capacity planning with pricing and revenue strategies. Sales and Marketing Coordinate efforts to align capacity with market demand and promotional activities. Operations and Inventory Management Liaise with operational teams to ensure cargo handling processes are efficient and compliant. Work in conjunction with inventory management to oversee daily cargo capacity planning. External Interfaces Regulatory Bodies Ensure compliance with aviation regulations and operational standards. E. Educational and Experience Requirements Minimum Education Requirement Bachelor s degree in an analytical discipline such as Business, or a relevant field. Minimum Requirement Desired Experience 4-5 years of experience in aviation industry with focus on cargo capacity and load planning processes. 4+ years of experience with a deeper involvement in capacity planning, cargo operations, and team collaboration within the aviation or logistics sectors.

UnitForce Technologies Consulting Pvt Ltd is looking for Capacity Planner to join our dynamic team and embark on a rewarding career journey Analyze production capacity and resource allocation. Forecast demand and optimize scheduling. Ensure efficient use of manpower and equipment. Collaborate with logistics and production teams.

Job description Omega Healthcare - Assurance Staff Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity Were looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within Omega GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with Omega's GDS Assurance practices globally with leading businesses across a range of industries

Contact: Khushi@wissenpro.com | 8712650628 Manage and guide a team of Capacity Planning / Scheduling Align schedules with staffing needs and operational metrics. Collaborate with WFM Scheduling for schedule enhancements. Analyze issues, prepare reports, and provide feedback. Communicate with clients to address variances. Handle intraday escalations and process improvements. Focus: Optimize workforce efficiency & ensure seamless operations.

Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

Job Summary: We are seeking a highly skilled Business Analyst to join our team.The ideal candidate will have a deep understanding of demand planning, supplyplanning, long-term revenue and capacity planning, material requirementplanning, and production scheduling. Additionally, the candidate should possessstrong planning system knowledge (like Kinaxis, O9, OMP) and demonstrateproficiency in change management and influencing . Key Responsibilities: Analyze and understand thecomplete demand planning and supply planning processes. E2E Design thinking across theprocess interlocks across sales, supply chain, manufacturing and finance. Develop and implement productsfor long-term revenue and capacity planning strategies. Utilize planning systems knowledgeto support and enhance business processes. Collaborate withcross-functional teams to gather requirements and provide system solutions. Test the planning productsbuild and ensure good experience for the Supply chain members / personas. Lead change managementinitiatives to ensure adoption of new processes and systems. Provide training and support toend-users on system functionalities and best practices. Prepare detailed reports andpresentations for stakeholders, highlighting key insights and recommendations. Experience working within agileframeworks (e.g., Scrum, Kanban) to deliver projects. Ability to break down complexprojects into manageable tasks and sprints. Understanding of UI/UXprinciples to collaborate effectively with design teams. Requirements Preferred Skills: Advanced degree orcertification in Supply Chain Management or related field. Experience with supply chainmanagement systems like Kinaxis, O9, OMP. Knowledge of industry bestpractices and emerging trends in demand and supply planning. System specific skills (Kinaxis or anyother planning system): Proficiency in using KinaxisRapid Response for demand and supply planning. In-depth knowledge of variousKinaxis modules such as Demand Planning, Supply Planning, Inventory Management,and Sales & Operations Planning (S&OP). Familiarity with the corelogics and algorithms used by Kinaxis to support planning processes. Expertise in creating andanalysing different planning scenarios within Kinaxis. Proficiency in building andcustomizing dashboards and reports within Kinaxis. Experience in trainingend-users on Kinaxis functionalities and best practices. Leading change managementinitiatives related to the implementation and adoption of Kinaxis. Upstream and backstreamintegrations of planning systems like financial planning, customer salesplanning, scheduling systems, logistics execution, decision intelligence. Behavioural Skills: Strong leadershipand influencing skills. Adaptability andflexibility in a dynamic work environment. High attention todetail and organizational skills. Ability to managemultiple priorities and meet deadlines.

MEDCODE SERVICES PRIVATE LIMITED is looking for Ops Manager Medical Coding HCC to join our dynamic team and embark on a rewarding career journey. An Operations Manager is responsible for overseeing the day - to - day activities of an organization. This includes managing and coordinating various processes, ensuring the efficient and effective functioning of departments, and ensuring that company policies and procedures are followed. Key responsibilities may include : 1. Developing and implementing operational strategies2. Managing and supervising a team of employees3. Analyzing and improving processes to increase efficiency and productivity4. Identifying and resolving operational problems and issues. The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes.

FCI:DTM - Team Lead INTERNAL USAGE No. of Vacancies Reports to VP & Group Head (Transaction Monitoring) Is a Team leader? Y/N Team Size Grade SM / AVP Business Digital Transactions Monitoring Department DTM Sub - Department Location Airoli About DTM The Digital Transaction Monitoring department monitors all the transaction undertaken through the bank s system and through peer banks. The team monitors customer transactions on a daily basis or in real-time for risk. The transactions monitored can include cash deposits and withdrawals, wire transfers, and ACH activity. The department aims to identify and protect the institution from any transactions that may lead to money laundering and terrorist financing and result in the institution filing relevant Suspicious Activity Reports (SARs). About the Role The DTM Team Lead aims to mitigate the fraud risk of the customers onboarded through validation of documents, investigation and KYC checks using the best in class technology platforms like Hunter, Uniphore, Fraud Guard etc. The Analyst is also responsible for analysing observed fraud trends and developing robust fraud control measures Key Responsibilities Manage the detection team to perform monitoring and detecting fraud transaction at the earliest stage, and minimizing fraud losses. Develop and implement strategies for automation and digitisation of FCM processes Provide recommendations for modification of existing fraud s & process development based on industry trend, fraud trends, customer s complaints, dispute trends, feedback & analysis of the same. Ensure real time card transaction s s are closed logically Monitor and highlight issues while keeping risk in control. Coordinate with phone banking centre and assist them for real time resolution of cases Coordinate with the operations team for posting temporary limit, dispute resolution, and coordination with the customer through team members for providing necessary documents required for fraud dispute resolution process. Manage projects in coordination with IT department and carry out the UAT and production testing Responsible for achieving the target of AFPR, FSR and Detection rate and review capacity Planning. Assist Internal and External Audit on walk through / processes on transaction monitoring. Provide feedback and inputs to Team /Analytics based on observed fraud trend and intelligence received from market/field to strengthen and improve fraud prevention and detection. Coordinate with Visa and MasterCard (network) and review quarter performance. Attend monthly/quarterly NPCI and network fraud management workshops, meetings on UPI and digital products. Provide inputs/feedbacks on launch of new products on CMC/PMC note raised in OAS. Conduct monthly presentations to the senior management on fraud trends and performance. Ensure professional behavior of the unit & create a good environment to increase the morale of the team members. Qualifications Optimal qualification for success on the job is: Graduate/ MBA preferred Additional Certificate course related to Banking sector Role Proficiencies For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines

Sr. Staff Storage and Backup Engineer in Bangalore, India Sr. Staff Storage and Backup Engineer Description Synaptics is leading the charge in AI at the Edge, bringing AI closer to end users and transforming how we engage with intelligent connected devices, whether at home, at work, or on the move. As the go-to partner for the world s most forward-thinking product innovators, Synaptics powers the future with its cutting-edge Synaptics Astra AI-Native embedded compute, Veros wireless connectivity, and multimodal sensing solutions. We re making the digital experience smarter, faster, more intuitive, secure, and seamless. From touch, display, and biometrics to AI-driven wireless connectivity, video, vision, audio, speech, and security processing, Synaptics is the force behind the next generation of technology enhancing how we live, work, and play. We are seeking a seasoned Sr. Staff Storage and Backup Engineer to oversee design, implementation, and operations of enterprise storage and backup systems. This role is critical to ensuring data availability, integrity, security, and disaster recovery across the organization. The ideal candidate brings deep technical expertise, leadership, and strategic vision to evolve our infrastructure. This position reports to the Sr. Manager, Enterprise Storage and Backup. Responsibilities & Competencies Job Duties Architect and manage enterprise-grade storage solutions primarily based on NetApp platforms (AFF, FAS, ONTAP), ensuring performance, scalability, and reliability across data centers Own and oversee the backup infrastructure, including Commvault (v11.x), ensuring consistent backup, recovery, archival, and DR strategy alignment with business needs Lead capacity planning and performance tuning initiatives for both storage and backup environments across global sites, ensuring proactive resource utilization and cost optimization Design and implement data protection policies including snapshots, replication (SnapMirror/SnapVault), NDMP, IntelliSnap, and cloud-integrated backups Collaborate with infrastructure, application, and InfoSec teams to support ongoing projects, resolve issues, and integrate storage/backup requirements Evaluate and implement automation tools for storage provisioning, reporting, and backup job orchestration using scripting or third-party tools (Ansible, REST API, etc.) Own incident/problem/change management processes, including root cause analysis and post-incident reviews related to storage and backup systems Lead storage and backup refresh, migration, and DR exercises, ensuring minimal impact to business operations during execution Maintain documentation Architecture diagrams, inventory, SOPs, and knowledge articles for storage and backup systems Stay current with industry trends in storage, backup, and cloud technologies; proactively propose enhancements to improve efficiency or resilience Competencies Strong troubleshooting and analytical skills Team-oriented with a proactive and collaborative approach Customer-focused approach with a commitment to service excellence Able to work independently and manage multiple priorities Proactive, self-starter, able to adapt in a fast-paced and evolving technology environment Well organized with strong attention to detail; proactively ensures work is accurate Positive attitude and work ethic; unafraid to ask questions and explore new ideas Highly analytical, resourceful, and able to solve complex problems through adaptation of existing technology and investigation of new technology to resolve complex problems communication, documentation, and collaboration skills Qualifications (Requirements) Bachelor s in Computer Science or Engineering or related field or equivalent 12+ years experience in Windows-based enterprise environments Extensive experience in Storage & Backup enterprise environments Background in cloud and on-premises infrastructure management Experience with system automation, security, and compliance best practices NetApp ONTAP Certification will be advantage Belief in Diversity Synaptics is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Job Description: The IT MSSQL Database Administrator plays a crucial role in managing and maintaining the Microsoft SQL Server databases within the organization's IT infrastructure. This role requires a deep understanding of database management principles, strong technical skills, and the ability to collaborate effectively with various teams. Responsibilities: Database Installation and Configuration: Install, configure, and maintain Microsoft SQL Server instances across multiple environments, ensuring optimal performance and reliability. Database Monitoring and Optimization: Monitor database performance and identify opportunities for optimization, such as query tuning, index optimization, and database configuration adjustments. Backup and Recovery: Implement and maintain database backup and recovery strategies to ensure data integrity and availability in case of system failures or disasters. Security Management: Manage database security by implementing access controls, encryption, and auditing mechanisms to safeguard sensitive data and comply with regulatory requirements. Patch Management: Stay current with SQL Server patches and updates, and plan and execute patching activities in coordination with system administrators and other stakeholders. Capacity Planning: Analyze database growth trends and plan for future capacity requirements, including storage allocation and hardware upgrades. Performance Tuning: Proactively identify and address performance bottlenecks by analyzing system metrics, query execution plans, and database configurations. High Availability and Disaster Recovery: Configure and manage high availability solutions such as database mirroring, clustering, and AlwaysOn Availability Groups to minimize downtime and data loss. Automation and Scripting: Develop scripts and automation tools to streamline routine database administration tasks, improving efficiency and consistency. Documentation and Reporting: Maintain accurate documentation of database configurations, procedures, and troubleshooting steps, and generate regular reports on database performance and health. Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Microsoft SQL Server Database Administrator or a similar role. Strong understanding of database management concepts, including normalization, indexing, and transaction management. Proficiency in SQL query language and experience with performance tuning techniques. Familiarity with database security best practices and compliance standards (e.g., GDPR, HIPAA). Hands-on experience with database backup and recovery solutions (e.g., SQL Server Backup, Veeam Backup & Replication). Knowledge of high availability and disaster recovery concepts and experience implementing related solutions. Excellent problem-solving skills and attention to detail. Effective communication and collaboration skills, with the ability to work well in a team environment. 10. Relevant certifications such as Microsoft Certified: Azure Database Administrator Associate or Microsoft Certified: Data Management and Analytics would be a plus. This job description outlines the key responsibilities and requirements for the IT MSSQL Database Administrator role, emphasizing the importance of database management, optimization, security, and collaboration within the organization's IT environment.

Seeking a skilled Network Administrator to manage and optimize network infrastructure. Responsibilities include configuring and maintaining network devices, ensuring security protocols, and collaborating with teams to enhance network performance.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: . The expectation of the individual is to have in depth understanding of Platform / Privilege Access Management and associated principles/policies/Processes and Tools (AD, Mainframes, Unix, TPAM, CyberArk & Delinea) Work with our business partners (IAM teams around the Group) to implement effective information technology processes to achieve the business partner s objectives. Deliver IAM services in accordance with Service Level and Performance Level agreements. Support across all sub-functions in IAM - Change management, Operations, Access Reviews, Privileged Access, Tooling & Support Globally. Follow detailed processes and procedures to identify and respond to these threats and incidents, escalating to Subject Matter Experts based on the severity and potential impact of the threat or incident. Perform and execute activities to ensure end-to-end assurance around security processes & controls. Management of stakeholders and problem solving. Provides mentorship and guidance to junior IAM Analysts, encouraging their development. Leads collaboration efforts across various departments to ensure IAM solutions align with our controls. Takes ownership of complex IAM Projects, from planning to execution, ensuring timely delivery and alignment with business objectives. Communicates complex IAM concepts and strategies clearly to the stake holders. Deep understanding of IAM principle, including identity life cycle management, segregation of duties etc. Extensive experience with leading IAM tools and technologies. Requirements To be successful in this role, you should meet the following requirements: What you will need to succeed in the role: Ensure that PLAs are met as per agreed standards. Establish service standards and procedures to sustain the agreed service levels on a 24 X 7 basis. Will require liaising with various audit team both internal and external to ensure all audits are completed in time and effectively. Work towards improving customer satisfaction levels. Capacity planning and generation of MI across the section for business and HTI management. Timely collection and collation of management information. Motivating and developing team members by nominating them for the various workshops available. Guide Managers in maintaining healthy attrition in the process and ensure that performance is rewarded. Ensure that staff assessments are performed twice yearly, staff has learning tools available, development plans are in place, appropriate retention is planned, succession planning for self and other positions is in place, recruitment is in line with HR procedures and attrition is within acceptable limits.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills Qualification Post-Graduate / Graduate Degree in any discipline Preferred Industry FSI

Hi, We have an immediate requirement for Cloud Operations Manager (AWS) with our organization SHI Locuz Enterprise Solutions Pvt Ltd. PFB Job Details: Work Experience - 5-6years Work Location - Hyderabad Looking for immediate joiners. Proven experience managing AWS infrastructure in enterprise environments. Strong understanding of ITSM and ITIL principles and their practical application. Excellent leadership and team management skills. Effective communication and collaboration abilities. JD : Job Summary: The Cloud Operations Manager is responsible for overseeing the day-to-day operations of an organizations cloud infrastructure and services. This role ensures the cloud environments are efficient, secure, scalable, and fully operational to meet the business and technological needs of the organization. The Cloud Operations Manager will collaborate with cross-functional teams to deliver high-quality services and drive improvements in cloud architecture, automation, and resource optimization. Primary Responsibilities: Oversee and manage cloud operations to ensure seamless service delivery and optimized performance. Expertise in managing cloud infrastructure across major platforms (AWS, Azure, GCP). Proven experience in cloud operations, service management, and delivering high-quality cloud services on a scale. Coordinate and collaborate with cross-functional teams to implement best practices in cloud operations. Manage incident response, problem resolution, and ensure effective root cause analysis. Implement cloud automation and orchestration processes to streamline operations and improve efficiency. Monitor cloud performance, security, and compliance, ensuring that SLAs and KPIs are consistently met. Lead and mentor cloud operations teams, fostering a culture of continuous improvement and innovation. Develop and maintain operational documentation, including runbooks, incident reports, and operational procedures. Familiarity with ITIL, DevOps, and Agile methodologies. Strong knowledge of cloud-native technologies, microservices, and containers (e.g., Kubernetes, Docker). Proficiency in scripting languages (e.g., Python, Bash) for automation and orchestration Secondary Responsibilities: Ensure that capacity planning and disaster recovery procedures are in place for cloud infrastructure. Conduct regular backups, failover testing, and ensure business continuity. Maintain detailed documentation for cloud operations, configurations, and processes. Report on cloud usage, incidents, and performance to senior management. Stay up-to-date with the latest cloud technologies and trends. Recommend and implement new tools and technologies to improve cloud infrastructure and operations.

The Amazon Fulfillment Technologies team in Hyderabad is looking for a Sr System Development Engineer to manage all aspects of mission-critical services. Our team of engineers innovate, automate, drive process and service improvements and manage highly available systems that power Amazon fulfillment network worldwide. The ideal candidate is a demonstrated technical expertise with superior development and solutions design abilities across a global product base. This opportunity requires excellent technical problem solving skills. This role requires working with stakeholders, engineering teams and product management to define business strategy, requirements, design, build, and delivery while ensuring security. This position involves regular communication with senior management on progress, risks and change control. Interface with a diverse customer base to understand requirements, priorities, and processes. Monitor and maintain systems performance & capacity planning using metrics. Work on expansions of current applications to support new launches Work on customer issues to identify problems and develop solutions to avoid recurrence by addressing root causes. Create processes and systems that can be leveraged to help drive efficiencies and quality Work with a wide range of technologies and technical document writing. Excellent listening, writing and technical communication skills are essential for interaction with senior management on status, risks and emergent issues with project, initiatives and support. 5+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience 5+ years of development / programming / scripting language (Python/Java/Bash/Perl) experience Experience with Linux/Unix Experience with CI/CD pipelines build processes Experience in mentoring, leading, or managing more junior engineers Experience working in an Agile environment using the Scrum methodology Experience defining system architectures and exploring technical feasibility tradeoffs Experience leading the design, automation, deployment, and support of large-scale infrastructure Experience writing technical documents, project plans and progress reports to leadership and to stakeholders Experience working with high-availability, distributed systems and services

Experience Management Senior Associate As an Experience Management Senior Associate, you will be part of an industry leading, high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Senior Associate, you will work as the staffing lead for the assigned region/service/competency team and will be responsible to work with the service delivery managers in implementing the resource management process and operational efficiency within the business. You will work very closely with the service delivery teams to track, monitor, record and analyze demand pipeline projections, new deals, pursuits and staff augmentation needs. You will monitor and evaluate demand fulfilment options (internal capacity and bench), review external hiring pipeline, assign projects to the available workforce based on skills and experience required on the project. You will also supervise, train and assign responsibilities to associates and senior associates within the team. Some of your key responsibilities include: 1. Ensure compliance to WFM business rules, deployment policies, talent policies and regulatory requirements. 2. Implement staffing plans for (30 – 60 – 90) day pipeline to minimize unfulfilled demands. 3. Coordinate with project managers to capture demand pipeline projections, understand demands heuristics and identify actionable demands. 4. Perform demand – supply searches and share best-fit staffing options from internal resource pool/individuals on bench. 5. Identify suitable staffing options based on matching skills, roles and experiences. 6. Timely update of employee schedules on the schedule management tool (Retain). 7. Timely review and resolution of scheduling conflicts. 8. Minimize bench pipeline through proactive deployment on projects. 9. Responsible to meet assigned KPIs such as employee utilization, time to fulfil demand, unfulfilled demand % and bench aging. 10. Reporting and analytics on business and Operational KPIs. 11. Supervise, mentor and provide functional SME support to the associates in the team. 12. Regular connects with stakeholders. Skills and attributes for success Graduates with 4-7 years of relevant workforce management experience. Understanding of business models, operational and financial aspects of service delivery is mandatory. The suitable candidate should have good analytical skills, can compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers. To qualify for the role, you must have Excellent domain knowledge in resource management, demand planning and MIS. Strong execution skills with focus on meeting timelines and delivering highest quality service. Solution oriented mindset. Excellent verbal and written communication skills. Strong working knowledge of MS Excel, Word and PowerPoint. Excellent teaming and interpersonal skills. Strong time management and analytical skills. Ideally, you’ll also have Minimum experience of 1 year in people management and supervision. Stakeholder management skills. Experience working in a reputed consulting, technology, financial services, accounting or professional services organization. What we look for We are looking for committed, self-motivated and driven professionals with a proven track record and expertise in workforce management domain. Someone who is good with numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries What we Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. C ontinuous learning : You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Experience Management Associate As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management. Some of your key responsibilities include: 1. Calculate staff requirements based on demand projections. 2. Create staff schedules to maximize service and minimize cost. 3. Timely update of resource schedules on the schedule management tool (Retain). 4. Timely review and resolution of scheduling conflicts. 5. Proactive review of resource availability/future project demands. 6. Minimize open, unfulfilled demand. 7. Mailbox management. 8. Optimization of resource utilization through effective resource deployment. 9. Basic reporting and analysis. Skills and attributes for success Graduates with 0-1 year of relevant workforce management experience. Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team. To qualify for the role, you must have Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. Ideally, you’ll also have Experience on workforce management concepts, resource deployment and scheduling. What we look for We are looking for go-getters with a solution oriented and analytical mindset. Someone who is passionate about numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About Credit Saison: Established in 2019, CS India is one of the country s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India s huge gap for credit, especially with underserved and under penetrated segments of the population. Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings. Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people. Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people. Based in Singapore, over 1,000 employees work across Saison s global operations spanning Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil. Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Key Responsibilities: 1. Reporting & Visualization Design, develop, and maintain Tableau dashboards for real-time monitoring of operational KPIs (e.g., turnaround time, efficiency, risk metrics). Automate recurring reports to reduce manual efforts. 2. Data Analysis & Insights Perform deep-dive analyses to identify bottlenecks, trends, and opportunities in operational workflows. Translate findings into actionable recommendations for process improvements. 3. Cross-functional Collaboration Partner with Central Analytics to align on data governance, metrics definitions, and advanced modeling needs. Act as the bridge between Operations teams and Data Science for predictive analytics use cases (e.g., demand forecasting, risk scoring). 4. Data Integrity & Governance Ensure accuracy and consistency of operational data by implementing validation checks in SQL/queries. Document data lineage and key metric calculations. Adhere to the policy & guidelines shared by Central Analytics/DS team related to Data governance and security Required Skills & Qualifications Must-Have 2+ years of hands-on experience in: Tableau (dashboard development, calculated fields, parameters). SQL (complex joins, window functions, query optimization). Strong analytical mindset with ability to solve operations-specific problems (e.g., capacity planning, SLA adherence). Bachelor s degree in Engineering, Math, or Statistics from a Tier 1/Tier 2 institute. Experience working with large datasets and ETL pipelines. Good-to-Have Python for data manipulation (Pandas, NumPy) and automation. Exposure to FinTech/Digital Lending (e.g., loan processing, fraud detection). Familiarity with statistical concepts (A/B testing, regression). Soft Skills Ability to communicate insights effectively to non-technical stakeholders. Proactive attitude to navigate ambiguity in a fast-paced environment. About Credit Saison:Established in 2019, CS India is one of the country s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partne...

Engineering Service Operations in Developer Services org overseas more than 40 internal development platforms and manages over 2000 servers across both on-premises and cloud environments. These systems are vital to the success of the company s internal development teams. Our team is dedicated to ensuring end-to-end reliability, with a strong focus on technology and application currency, security and vulnerability management, incident response, and driving effective corrective actions. According to the FY2026 roadmap, this role will be critical to delivering key initiatives focused on Core Tools modernization and the migration of Dev Tools monitoring systems to OCI native services (OCI Observability, APM, and Stack Monitoring). The responsibilities of this role will include: Contributing to OCI migration efforts across various projects, including Jira uplift to OCI, GitHub integration with SCP DevOps, and expanding Artifactory deployments across multiple regions. Leading the migration of the Core Tools monitoring ecosystem (covering 40+ tools) to OCI native services such as OCI Observability, APM, and Stack Monitoring. Driving infrastructure modernization for Dev Tools systems by executing critical upgrades, including the retirement of Windows Server 2016 and transitioning from OEL 6/7 to OEL 9 (~2,000 servers). Managing and supporting Dev Tools OCI infrastructure during India business hours to ensure stability and operational continuity. Career Level - IC2 We are looking for a highly skilled and motivated Software Developer to join our engineering team. The ideal candidate brings a strong foundation in software engineering, paired with deep systems engineering expertise, to enhance the reliability, performance, and scalability of our infrastructure and services. Key Responsibilities: Design, build, and maintain scalable and reliable infrastructure to support high-availability applications and services. Develop automation tools to reduce manual operations and increase system efficiency (Infrastructure as Code). Monitor system performance, proactively identify issues, and implement solutions to ensure service uptime and resilience. Collaborate with development and operations teams to improve deployment pipelines, service observability, and incident response processes. Participate in on-call rotations and lead post-incident reviews to drive continuous improvement and learning. Implement and maintain robust monitoring, alerting, and logging systems. Ensure systems meet security and compliance requirements. Optimize system performance through tuning, capacity planning, and cost analysis. Advocate for SRE principles and best practices across engineering teams. Required Skills and Qualifications: Bachelor s degree in computer science, Engineering, or a related field, or equivalent practical experience. Strong experience in software development (Python, Go, Java, etc.) and scripting (Bash, Shell, etc.). Hands-on experience with cloud platforms (OCI, AWS, GCP, Azure) and container orchestration tools (Kubernetes, Docker). Solid understanding of networking, system internals, and Linux administration. Experience with CI/CD pipelines, monitoring tools (Zabbix, Grafana, Newrelic, Splunk Datadog, etc.), and version control systems (Git). Strong problem-solving skills and ability to thrive in high-pressure environments. Preferred Qualifications: Experience with large-scale distributed systems. Familiarity with SLOs, SLAs, and error budgets. Background in DevOps, platform engineering, or production engineering roles, Vulnerability Management. Experience with service meshes, load balancers, and traffic management.

Systems Engineer III - Okta/MIM/EntraID Job Summary: We are seeking a Systems Engineer III with deep expertise in enterprise identity and access management to join our Enterprise Infrastructure Cloud Identity team. This role will focus on the design, implementation, and support of identity platforms including Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID (formerly Azure AD). The ideal candidate will be responsible for ensuring secure, scalable, and efficient identity services across hybrid environments, enabling seamless access while maintaining compliance and security standards. Key Responsibilities: Identity Platform Administration : Design, implement, and maintain identity solutions using Okta, Microsoft Identity Manager, and Entra ID. Access Governance : Define and enforce access policies, role-based access controls (RBAC), and conditional access strategies across cloud and on-premises systems. Lifecycle Management : Automate user provisioning, deprovisioning, and group management using MIM workflows and Okta lifecycle policies. Authentication & Federation : Configure and support SSO, MFA, and federated identity integrations across SaaS and internal applications. Directory Services : Manage hybrid identity environments including Active Directory, Entra ID, and Azure AD Connect. Security & Compliance : Implement identity protection policies, audit logging, and support compliance initiatives such as PCI DSS and SOX. Monitoring & Troubleshooting : Monitor identity systems for performance and anomalies. Troubleshoot authentication and authorization issues. Collaboration & Support : Work closely with application owners, security teams, and business stakeholders to support identity-related initiatives. Documentation & Training : Maintain detailed technical documentation and provide training to IT staff on identity systems and best practices. Cloud Integration : Support identity integration with Azure and AWS environments. Promote Infrastructure as Code (IaC) using tools like Terraform and PowerShell. General Duties and Responsibilities: 4-6 years of experience in enterprise IT with a focus on identity and access management. Hands-on experience with Okta, Microsoft Identity Manager (MIM), and Microsoft Entra ID. Strong understanding of Active Directory, Azure AD Connect, and hybrid identity models. SME on one or more technologies. Proficient in scripting and automation using PowerShell, Terraform, or similar tools. Provide expertise and assist customers, developers, and partners with design decisions. Provide on-going maintenance and implementation of updates and patches. Recommend and implement standards, policies, and procedures to achieve agreed upon service levels by tuning, maintaining, and supporting a breadth of infrastructure. Providing design recommendations and expertise regarding the integration and architecture of commercial application packages. Develops and Plan lifecycle replacement, coordinate outages, and perform performance tuning for applications and hardware. Maintain monitoring and data gathering systems for reporting and performance purposes. Establish and maintain working relationships with vendors to address and resolve problems. Work closely with the business stakeholders and developers to ensure smooth planning, implementation and cutovers of systems. Maintain the systems roadmap for lifecycle, improvements and upgrades and capacity planning functions. Participate in all technical aspects of server technology, Virtualization, Storage, Replication, and security projects including short and long-term planning. Provide technical support, operations and problem resolution of systems infrastructure as required, including 24X7 On-Call support. Provide support and implementation planning for business continuity and disaster recovery. Prepare and deliver presentations to a variety of technical and non-technical audiences. Must have a good grasp of system trends and the mission of the group to provide the most cost effective and efficient systems. Manage identity and access, including the implementation and maintenance of Microsoft Active Directory. Azure and AWS Cloud technologies: Design, implement, and manage cloud-based solutions to support business operations. Ensure the security, availability, and performance of cloud services. Collaborate with teams to migrate existing applications and infrastructure to cloud platforms. Utilize Infrastructure as Code to Promote automation when appropriate Monitor and optimize cloud resource usage and costs. Stay updated with the latest cloud technologies and best practices to provide innovative solutions. General Knowledge, Skills and abilities: Minimum level to move to management. Ability to build strong working relationships with peers, managers and internal customers. Experience supporting operational availability in an enterprise environment. Knowledge of application and development methodologies. Proficient knowledge and experience with network and systems management tools. Proficient ability to document designs and reference architecture in detail using workflows, diagrams and technical documents. Strong analytical abilities and professional office experience necessary. Rarely needs supervision to manage time and tickets. May need minimal guidance to manage priorities. Able to mentor other engineers, from a technology and leadership perspective. Able to work independently on specific tasks necessary to the focus of the role. Familiarity with security frameworks and compliance standards (e.g., PCI DSS, NIST, SOX). Excellent communication skills and ability to lead cross-functional projects.