Responsibilities :We are looking for a Business transformation Associate Director to join our team. The ideal candidate will be responsible for ensuring that processes within the organization run smoothly and efficiently. They will work with a team of individuals from across the company to develop new ways of working, implement improvements, drive digital interventions, and ensure that everything is running smoothly. This role aligns with our Digital first mindset Working with management to determine strategy for new initiatives or projects. Reviewing current processes and recommending changes based on industry best practices. Perform gap identification exercise in process mapping using AS-IS and TO-BE process maps Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints) Ability to perform data analysis and identify the key inference for driving the impacted metrices Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement Engage with stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress. Ability to identify the digital intervention for improving the efficiency and effectiveness of processes Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets. Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises. Managing the execution of transformation initiatives, including tracking progress and ensuring that milestones are met. Communicating with stakeholders about transformation initiatives and their impact on the business. Monitor & audit the deployed processes for effectiveness & efficiency Responsible for generating business impact for the clients using the CI methodologies and frameworks Responsible for identifying the Gen AI opportunities -Capabilities, applicability and business case Understanding of scenario to implement the AI, ML tools Key Performance Indicators Value delivered through projects in different client businesses across Operations, Digital and Technology. Automation identification and deployment with support from Digital and technology teams. Project Management and Process Improvement Facilitating change including facilitated Idea generation and idea management. Working collaboratively with Digital, Tech, Cx and automation teams to deliver the key objectives Qualification & Experience requirements Bachelors degree in a related field, such as business administration, management or engineering. Experience in business transformation and change management in previous organisation is desired. Good/Strong understanding of Generative AI, predictive ML, and data analytics. Excellent communication and interpersonal skills. Ability to work independently and as part of a team in Hybrid setup

Knowledge, Skills & Ability: 1. Knowledge of the US Mortgage Industry with Mortgage underwriting experience 2. Knowledge of different types of mortgage and its functioning and ability to read various origination documents 3. Good communication skills (Written and Verbal) are required to understand and communicate with the vendors/clients 4. Strong Customer Service Skills, Negotiations Skills and Leadership skills required 5. Detail Oriented with good analytical skills and the ability to make decisions based on the situation 6. Ability to analyze the numbers and reconcile the data if required as per requirements. 7. Experience with reporting and analysis 8. Good email etiquette 9. Ability to handle and accomplish multiple tasks and resolve 10. Experience working in a team-oriented, collaborative environment 11. Should be able to effectively use a computer and be competent with MS office applications Responsibilities : 1. Supervise and lead a group associates to meet all SLAs relative to any and all functions in the Mortgage underwriting area (Supervision of workflows and work queues). Experience in Income calculation, 4c's and well versed about underwriting process. 2. Maintain daily, weekly and monthly production reports 3. Coordinate activities of the department with the manager to include work flow monitoring, process improvement, training, reporting and special projects 4. Provide recommendations for strategies and process improvements to add value to teams and clients 5. Coordinate with other internal support teams to ensure seamless production by the operations team 6. Provide resolutions to complex escalated queries and complaints from external and internal customers 7. Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets 8. Monitor and evaluate staff performance, attendance, also generate reports as necessary

Key Responsibilities: Interview Coordination: Scheduling different rounds of interviews with operations managers. Keep track of interview progress and candidate status. Entire coordination between stakeholder and the candidates. Handling multiple trackers pertaining to the job role. Multitasking skills required for this position. Qualifications : Bachelors degree in Human Resources, Business Administration, or related field preferred. Experience in scheduling interviews and coordinating with hiring managers. Min 0-1 Year of Exp Strong organizational skills and attention to detail. Excellent communication skills. Proficiency in Microsoft Office Suite.

Key Responsibilities: Manage the entire recruitment cycle for international voice process roles Source candidates through various channels such as job portals, social media, and referrals Conduct initial screening and schedule interviews Coordinate with hiring managers and ensure a smooth hiring process Maintain candidate databases and track hiring metrics Ensure a positive candidate experience throughout the recruitment journey Requirements: Strong communication and interpersonal skills Ability to work in a fast-paced, target-driven environment Willingness to learn and grow in the HR domain Prior recruitment experience (preferred but not mandatory) What We Offer: Friendly and supportive work environment Opportunity to work with a reputed international BPO Training and development opportunities

Key Responsibilities: Manage the entire recruitment cycle for international voice process roles Source candidates through various channels such as job portals, social media, and referrals Conduct initial screening and schedule interviews Coordinate with hiring managers and ensure a smooth hiring process Maintain candidate databases and track hiring metrics Ensure a positive candidate experience throughout the recruitment journey Requirements: Strong communication and interpersonal skills Ability to work in a fast-paced, target-driven environment Willingness to learn and grow in the HR domain Prior recruitment experience (preferred but not mandatory)

Role & Responsibilities: Real time monitoring and Intraday performance management Exception Management Real time reports- Hourly/ Daily/ Weekly Preparing Dashboards Analysis and Process development Incident tracking, logging and escalations Process and Procedure adherence Floor & seat management Required skills: Intermediate MS Excel knowledge Basic to intermediate windows operating system navigation skills Strong written and verbal communication skills Ability to interact with all levels of management across various locations Ability to build and maintain strong working relationship Strong analytical skills Comfortable with flexible work timings and willingness to stretch Shift- Rotational

Requirements : - Experience in E&M Specialty Coding- Outpatient, Inpatient, observation, Critical care facilities using ICD, Modifiers, CPT, HCPCS codes. - Must have a minimum 3+ years of experience in E&M inpatient and/or outpatient medical record review, coding and reimbursement. Coding audit experience preferred. - Must have strong knowledge of ICD-10 CM/PCS and CPT coding and prospective payment systems and proficiency with Microsoft Windows operating systems and Office applications, such as Word, Excel, PowerPoint - Able to work well with minimal supervision. - Able to communicate clearly both written and verbally. - Able to generate reports for management review that present audit results in a clear manner. - Able to meet deadlines and respond well to frequent changes in regulation. - Able to maintain positive and productive relationships with internal and external teams and customers. - Able to work independently and be a self-starter. Roles & Responsibilities: - In conjunction with the Coding Supervisors and Coding Manager, contributes to the development of educational and training opportunities for staff.- - Creates update tracker and responsible for updating the team on trends and changes. - Provides feedback & coaching on common error scenarios - Performs review of claims denied/rejected for coding, documentation and clinical validation. - Prepares reports for management review and identifies trends. - Conducts focused retrospective audits and regular scheduled audits of individual coders. - Creates update tracker and responsible for updating the team on trends and changes. - In conjunction with the Coding Supervisors and Coding Manager, contributes to the development of educational and training opportunities for staff.

Role & responsibilities 1. Denial Management & Analysis Review and analyze denied claims across multiple specialties. Identify root causes for denials (e.g., coding errors, documentation deficiencies, payer policies). Categorize denials based on common patterns (e.g., medical necessity, bundling issues, coding specificity). 2. Coding & Compliance Perform accurate medical coding for denied claims using ICD-10-CM, CPT, and HCPCS codes. Ensure coding compliance with CMS, payer guidelines, and HIPAA regulations . Work with physicians and medical teams to clarify documentation and correct coding issues. Stay updated on payer-specific coding rules and regulatory changes. 3. Claims Correction & Resubmission Correct coding errors and resubmit claims within payer timelines. Prepare appeals with supporting documentation, coding guidelines, and medical records. Communicate effectively with insurance companies to resolve claim disputes. 4. Documentation Improvement & Provider Education Provide feedback to physicians and clinical staff on documentation best practices. Conduct training sessions to reduce recurring coding errors and denials. Recommend process improvements to prevent future claim rejections. 5. Reporting & Performance Tracking Maintain records of denied claims, resolutions, and financial impact. Generate reports on denial trends, coding accuracy, and revenue recovery. Collaborate with revenue cycle teams to improve overall claim acceptance rates. 6. Cross-functional Collaboration Work closely with billing teams, insurance follow-up specialists, and revenue cycle managers . Coordinate with compliance officers and auditors to ensure regulatory adherence. Communicate effectively with providers, payers, and leadership teams .

Education:10th, 12th, or Graduation (Note: We are not hiring BE/BTech or postgraduates) Experience:0-3 years of experience in a customer support role (preferred) Skills : Excellent spoken and written communication in English Strong problem-solving abilities Ability to handle customer queries effectively

Eligibility Criteria: Good verbal communication skills; proficient in written & reading skills Basic knowledge on computer, keyboarding skills, basic Microsoft Office (Outlook, Word, Excel) Minimum qualification Undergrad Any Graduate with Experience - No BE / B.Tech Freshers Looking for Freshers & Experienced up to 3 years Key skills: Customer service experience in an international voice process (UK), tele sales/customer retention, upselling experience is required. Should be willing to work for 24/7 Shifts (with 2 rotational week offs).

Minimum eligibility: 1) Education: Graduation is Mandatory (No B.Tech /B.E/BSC) 2) Experience: Fresher/Experience (For Btech 1 year experience is mandatory 3) Shifts: UK Shifts (Rotational) Roles and responsibilities: 1) Manage large amounts of incoming phone calls 2) Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 3) Escalate customer service issues, if required 4) Update and process information accurately into the case management system(s) and spreadsheets 5) Provide support to other teams tasked with resolving complex issues 6) Clear Communication - during all conversations with customers over the phone or email, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world 7) Follow communication procedures, guidelines, and policies8) Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration 9) Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group 10) Perform non-phone tasks whenever required - mailing, printing, copying, filing, report preparation, job aids Qualifications: 1) Excellent in written and verbal English communication 2) Strong phone contact handling skills, email writing skills and active listening 3) Good problem-solving skills 4) Professional & courteous in speaking and writing 5) Ability to analyse data and diagnose the issue 6) Ability to multi-task, work through multiple system for diagnosis, prioritize, and manage time effectively 7) Ability to liaise with customers at all levels 8) Ability to handle and resolve complex customer calls 9) MS Office Skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint.

Key Responsibilities: Lead and manage a team of US recruiters, ensuring delivery on recruitment targets Oversee the full recruitment lifecycle for IT and/or Non-IT positions Collaborate with clients/hiring managers to understand hiring needs and expectations Ensure quality sourcing, screening, and onboarding of candidates Provide guidance, training, and performance feedback to the recruitment team Maintain recruitment metrics and provide regular reporting Requirements: 3-4 years of experience in US recruitment , with at least 12 years in a leadership role Strong knowledge of recruitment strategies for IT and/or Non-IT roles in the US market Excellent verbal and written communication skills Experience working in a fast-paced, target-driven environment Ability to lead and inspire a team toward high performance

We are looking for enthusiastic individuals to join our dynamic team as Customer Support Associates for our international voice process. If you have a passion for customer service, excellent communication skills, and are ready to take your career to the next level, we want to hear from you! Basic Eligibility Criteria: Education: 10th, 12th, or Graduation (Note: We are not hiring BE/BTech or postgraduates) Experience: 0-3 years of experience in a customer support role (preferred) Skills: Excellent spoken and written communication in English Strong problem-solving abilities Ability to handle customer queries effectively Comfortable working in rotational shifts

Role & responsibilities Respond to customer inquiries via phone, chat, and email in a timely and professional manner. Resolve customer issues and queries efficiently, ensuring a high level of satisfaction. Should be flexible working in rotational night shifts. Preferred candidate profile Excellent communication skills, both verbal and written. Proven experience in international customer support. Ability to handle customer complaints with empathy and professionalism. Strong problem-solving skills and attention to detail. Candidates with a BE, BTech, BSc, or PG degree will not be eligible to apply.

Key Responsibilities: Process Analysis: Analyze existing workflows within the RCM lifecycle (e.g., patient access, billing, AR follow-up, denial management) to identify root causes of inefficiencies and improvement opportunities. Process Transformation: Design and implement transformative projects to enhance operational efficiency, reduce costs, and improve KPIs such as Days in AR and denial rates. Lead initiatives that improve compliance with PHI/HIPAA, ensuring robust data protection processes. Benchmark RCM processes against industry standards to bring in innovations like automation tools, payer-specific optimization, and denial prevention strategies. Lean & Six Sigma Deployment: Utilize Green Belt-certified expertise to run process improvement initiatives, including root cause analysis and DMAIC projects. Ensure projects align with business objectives and deliver measurable outcomes. Project Management: Support the execution of process improvement projects, including planning, coordinating, and tracking progress. Ensure projects are completed on time and within budget. Documentation: Develop and maintain documentation for processes, procedures, and improvement projects. Ensure all process changes are properly documented and communicated to relevant stakeholders. Data Analysis & Management: Leverage MS Office (Visio, Excel, PowerPoint, and Word) and analytics tools to track key metrics and project milestones if required. Present performance reports and transformation updates to leadership and stakeholders. Use data to identify trends, make recommendations, and measure the impact of changes. Continuous Improvement: Promote a culture of continuous improvement by encouraging and facilitating the identification of process improvement opportunities across the organization. Compliance and Quality: Ensure that all process improvements comply with industry standards, regulations, and internal quality requirements. Stakeholder Management: Collaborate with onshore and offshore teams to ensure alignment with client goals. Work with stakeholders across functions to review, track progress of solutions/initiatives by setting up meetings as needed, following up through emails. Additionally, engage with end customers to ensure their requirements are addressed and they are appraised of the status of the solutions/initiatives thereby ensuring zero escalation. Preferred candidate profile: Bachelors degree in science (Preferably in Biology, Microbiology, Biotechnology, Pharma) or a related field. 4-6 years of experience in Revenue Cycle Management for providers, with a strong focus on process improvement. 3-5 years of experience in process improvement, project management, or a related role.

Minimum Required Skills and Qualifications: Minimum of 3+ years of experience in Configuration on either Health Rules Payer or Facets or QNXT is required (US Health insurance). Proven experience with configuration for Medicare, Medicaid, Commercial, and Individual-Exchange lines of business. Experience with Health Edge Health Rules Payer (HRP) configuration would be preferred Experience with Health Edge Source (Burgess) or Health Edge Guiding Care would be added advantage.

Responsibilities Support operations from scheduling & real time perspective Support operations with daily/Weekly/Monthly reports and other dashboards Manage Shrinkage, Schedule Adherence, Delivery, resource planning etc Track outages and impact of such events Review KPIs and Service Level projections for the coming week Ensuring all necessary & relevant efficiency parameters are within target Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Interact with clients for FTE/Delivery Targets and other planning assumptions Contribute in annual planning on HC , Budget, Span Ratio, Seat Utilisation etc. Functional Skills and Competencies To be able to communicate effectively, both verbally and in writing with India & UK stakeholders and across levels Minimum 5 years of work experience in Contact Centre, minimum 2 years in Supervisory role in WFM Functional knowledge of various workforce management tools (IEX, Genesys, Liveperson etc) Overall Understanding of the Workforce Management, along with operational management Sound knowledge of Capacity Planning and Real time Management Understands and know the purpose of the role and how it links to the other roles Sound knowledge of MS Suit Understands and has knowledge of key Contact Centre metrics such as FTE, shrinkage, AHT, Occupancy, schedule adherence, CPH, ACL, Concurrency etc. Analyze situations, identifies the gaps quickly and take necessary steps to avoid impact on Delivery / Service Levels Consistently demonstrates organization Values and detail orientation Plans and organizes large-scale and long-term projects and strategies that lead to desired outcomes Consistently places a high value on customers (internal and external) and all issues / factors that relate to customer experience/ stakeholder expectations Develop excellent working relationships with Stakeholders and team Skills Must have excellent analytical, presentation & communication skills Sound knowledge of MS Suit should be well versed with WFM tools like IEX, Genesys, Liveperson etc Experience on WFM tools and in-depth knowledge on their features

Minimum eligibility: 1) Education: Strictly only for Graduates 2) Experience: Fresher ( No BE/BTECH or PG Freshers) 3 ) Shifts: UK Shifts Roles and responsibilities: 1) Manage large amounts of incoming phone calls from the customers across the globe 2) Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 3) Escalate customer service issues, if required 4) Update and process information accurately into the case management system(s) and spreadsheets 5) Provide support to other teams tasked with resolving complex issues 6) Clear Communication - during all conversations with customers over the phone or email, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world 7) Follow communication procedures, guidelines, and policies 8) Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration 9) Teamwork consistently works together, trust in each other, engage in constructive conversations for the good of the group 4)Qualifications: 1) Excellent in written and verbal English communication 2) Strong phone contact handling skills & active listening 3) Good problem-solving skills 4) Professional & courteous in speaking and writing 5) Ability to analyse data and diagnose the issue 6) Ability to multi-task, work through multiple system for diagnosis, prioritize, and manage time effectively 7) Ability to liaise with customers at all levels 8) Ability to handle and resolve complex customer calls 9) MS Office Skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint

Eligibility Criteria: Candidates should have experience in Evaluation & Management (OP / IP) Must have strong knowledge of ICD-10 CM/PCS and CPT coding Anesthesia coding & Sugery Coding is an added advantage Must have Minimum 2 years of experience in E&M Coding Looking for Certified Medical Coders - Any Certification Roles & Responsibilities:- Creates update tracker and responsible for updating the team on trends and changes. Provides feedback & coaching on common error scenarios Performs review of claims denied/rejected for coding, documentation and clinical validation. Prepares reports for management review and identifies trends. Conducts focused retrospective audits and regular scheduled audits of individual coders. Creates update tracker and responsible for updating the team on trends and changes. In conjunction with the Coding Supervisors and Coding Manager, contributes to the development of educational and training opportunities for staff.

Key Responsibilities: - Data Analysis and Preprocessing: Analyze and preprocess diverse datasets relevant to the mortgage industry, ensuring data quality and relevance for model training. Model Development and Fine-Tuning: Research and implement state-of-the-art NLP models, focusing on pre-training as well instruction tuning pre-trained LLMs for mortgage-specific applications. Utilize techniques like RLHF to improve model alignment with human preferences and enhance decision-making capabilities. Algorithm Implementation: Develop and optimize machine learning algorithms to enhance model performance, accuracy, and efficiency. Collaboration: Work with domain experts to incorporate industry knowledge into model development, ensuring outputs are relevant and actionable. Experimentation: Conduct experiments to validate model hypotheses, analyze results, and iterate on model improvements. Documentation: Maintain comprehensive documentation of methodologies, experiments, and results to support transparency and reproducibility. Ethics and Bias Mitigation: Ensure responsible AI practices are followed by identifying potential biases in data and models, implementing strategies to mitigate them. Required Skills: Technical Expertise: Strong background in machine learning, deep learning, and NLP. Proficiency in Python and experience with ML frameworks such as TensorFlow or PyTorch. NLP Knowledge: Experience with NLP frameworks and libraries (e.g., Hugging Face Transformers) for developing language models. Data Handling: Proficiency in handling large datasets, feature engineering, and statistical analysis. Problem Solving: Strong analytical skills with the ability to solve complex problems using data-driven approaches. Communication: Excellent communication skills to effectively collaborate with technical teams and non-technical stakeholders. Preferred Qualifications: Educational Background: Masters or Ph.D. in Data Science, Computer Science, Statistics, or a related field. Cloud Computing: Familiarity with cloud platforms (e.g., AWS, Azure) for scalable computing solutions. Ethics Awareness: Understanding of ethical considerations in AI development, including bias detection and mitigation.