546 Calls Handling Jobs - Page 11

Provide step-by-step guidance to customers to resolve issues or navigate products or services. Respond to customer inquiries through various communication channels, including phone, email and live chat. Address customer feedback and concerns with empathy and professionalism. Collaborate with cross-functional teams to ensure timely resolution of issues. Handle a high volume of customer contacts while maintaining quality service. Identify common customer issues and suggest improvements to enhance the customer experience. Keep accurate records of customer interactions using our customer support software. Contribute to the development of customer support materials and resources at the firm. Communication skill should be excellent both in verbal & written We prefer male candidates

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR CHAT PROCESS SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- NOIDA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Undergrads/Grads all can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- UPTO 23K ctc WORKING DAYS- 5.5 ONE SIDE CABS IN ODD HOURS INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- NOIDA SECTOR 62/63 #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #noidajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #noida #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #noidajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints #ecommerceprocess ,

Job Title: Customer Service Associate Company profile: A fast growing SEBI registered Fintech with 1Mn+ registered users on the path to becoming a unicorn in the next 2-3 years. With a team size of 550 and growing centers across Mumbai, Noida & Bangalore we are ramping up aggressively for the exciting next phase of growth. Job Summary: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Associate. The ideal candidate will be responsible for contacting customers on a daily basis, providing accurate portfolio updates, handling escalation calls, and ensuring a high level of customer satisfaction. A strong knowledge of equity markets is required for this role. Key Responsibilities: Make outbound calls to customers daily to provide portfolio updates, answer queries, and ensure they are well-informed about their investments. Assist customers with any concerns related to their investments, ensuring a seamless experience. Handle escalation calls and manage any complex customer issues in a calm and professional manner. Provide accurate and timely information on portfolio performance, stock movements, and market trends. Record customer interactions and transactions in the CRM system accurately. Stay up-to-date with market developments and share relevant information with clients. Offer proactive solutions to improve customer satisfaction and address their concerns. Collaborate with other departments to resolve issues and ensure the smooth running of operations. Maintain confidentiality and ensure compliance with regulatory standards in handling customer information. Work towards meeting or exceeding performance goals, including customer satisfaction, response time, resolution metrics, number of daily calls and calling hours. Requirements: Proven experience in customer service or a similar role. Strong knowledge of equity markets. Excellent communication and interpersonal skills. Ability to handle escalation calls and resolve complex issues efficiently. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Comfortable working in a fast-paced environment and managing multiple tasks. A customer-centric approach with a focus on delivering an exceptional customer experience. Basic understanding of CRM software and other customer service tools. Location: Lower Parel, Mumbai Working days- Monday to Friday+Last Saturday working only

Responsibilities: * Handle outbound calls with professionalism * Prepare reports using Excel and report generation tools * Maintain accurate records through call notes and database updates * Generate reports from data analysis Health insurance Provident fund Annual bonus

We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our support team. The ideal candidate must hold a graduation degree and possess excellent communication and interpersonal skills. The CSR will act as the first point of contact for customers, ensuring a seamless and professional service experience across all communication channels. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or in-person. Handle and resolve customer complaints in a professional and empathetic manner. Maintain detailed records of customer interactions, transactions, comments, and complaints. Identify customer needs and provide appropriate solutions or direct them to the relevant department. Ensure customer satisfaction and provide professional support throughout the customer journey. Follow communication guidelines and procedures as per company standards. Collaborate with internal teams to escalate and resolve customer issues efficiently. Key Requirements: Graduate in any stream from a recognized university. Excellent verbal and written communication skills. Strong problem-solving abilities and customer orientation. Proficiency in Microsoft Office and familiarity with CRM systems. Ability to work in a fast-paced environment and handle high call volumes. Team player with a positive attitude and a strong work ethic. Willingness to work in rotational shifts, including weekends and holidays if required. Preferred Qualifications: 6 months to 2 Yrs of experience in a customer service or call centre environment. Multilingual capabilities will be an added advantage. Knowledge of customer service software, databases, and tools.

We are looking for enthusiastic and result-oriented Telecallers to join our team. Your main responsibility will be calling prospective clients, to explain different services-to start with explaining our health check-up packages & booking appointments

Job description Job description: Rajahmundry Executive - Front Office To provide Quality patient service and maintain good patient relationship Maintaining the TAT in registration process Case sheet management: - Maintenance and easy retrieval of case sheet - Regular online updating of case sheet Giving correct time-slot for the patients and dispatch of reports without delay Coordination in Patient - Doctors query management Updating of visiting consultant data Managing and handling patient issues and escalation to the reporting authority Telephone etiquette 100 % conversion in enquiries ( webmail, Knowlarity, I/g calls), DFC calls for review patients Provide quality knowledge about the service, Promotion of packages and home care facility Quality parameters followed as per SOP's Error free registration Collection of feedback forms No. of positive patients comments - C-Sat, D-Sat, arranging for hospital tour. Job Type: Full-time Education: Bachelor's (Preferred) Experience:0-2 Years Front office: 1 year (Preferred) *Speak with the employer* +91 7550288193 Language: English and Telugu(Preferred) Microsoft Office: 1 year (Preferred) total work: 1 year (Preferred) Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Work Location: In person Job Types: Full-time, Permanent Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Morning shift Experience: total work: 1 year (Preferred) Work Location: In person Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Work Location: In person Role & responsibilities Preferred candidate profile Perks and benefits

Responsibilities: Job description Job description 1. Registering the new and review patients in the manual registers and in the systems by the Receptionist and forwarding the Case Sheets to the next Department for further processes order wise after allotting M.No. for new patients. 2. Doing the SMARTER Objective Study for new patients for those who not turned up. 3. Asking and enquire the reasons from review patients for those who not turned up and refixing the appointments to the available Doctors on the other dates. 4. Updating all the review patients Personal Details like Change of Address and phone Numbers in person and through the announcing System. 5. Fixing the appointments for new and review patients over phone or through E-Mail or Fax or In Person with available Doctors on their specified dates. 6. During Night Shift, checking Telephone Out going calls through respective lines and preparing a for STD and Mobile by the In patients for the day. 7. In the Evening, to be keep ready all the Admission Case sheets for the following day. Blocking the rooms in the night and giving information’s to the floor Staff Nurses. During the Day, admissions will be done according to the priority with Co-ordination of IP Cashiers. 8. Handling emergencies will also be done with the Co-ordination of PG doctors, Nurses, House keeping Department and with the IP Cashiers. ICU admission and rooms blocking depends on the health condition of the patients. 9. Providing the needful services and giving correct information’s to the patients. 10. Admission handling – Explain the room tariff and booking appointments as per the patient requirements. 11. Previous intimation to be given to admission booked patients regarding rooms availability. 12. Patients and the attendants wood be guided to the investigation areas as per the patients (Cash Bill) requirements. Education: Any Degree preferred Work Location: In person Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund ESI Schedule: Day shift Morning shift Supplemental Pay: Yearly bonus Experience: Total work: 1 -3 years (Preferred) Language: English(Preferred) *Speak with the employer* +91 9952065212 Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Work Location: In person Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Work Location: In person Job Types: Full-time, Permanent Job Types: Full-time, Permanent Pay: 18,000.00 - 25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Work Location: In person Answer phone calls Provide patient care Schedule appointments Maintain front desk operations Greet visitors

To handle guest entries, welcome visitors, and coordinate meetings with CMD/HODs. The role also includes basic office coordination. Candidates with experience in banking or customer care and good communication skills are preferred.

Were Hiring Back Office Executive (Work from Home/Office Options Available) Looking to kickstart or grow your career? Join our dynamic team! Walk-In Interview Date: 20th June to 21th June 2025 (Friday & Saturday) Time: 10:00 AM 1:00 PM Venue: A-Block, Satya Apartment, 302, beside The Golkonda Hotel, Masab Tank, Hyderabad, Telangana 500028 Location: https://maps.app.goo.gl/FhcN2sXoJEiMWWEV9?g_st=aw Whether you prefer working from home or the office, we have flexible opportunities waiting for you! Freshers and experienced candidates (02 years) are welcome. Immediate joiners preferred. Dont miss this opportunitywalk in with your updated resume and take the first step toward a rewarding career! Contract: 6 Months (Performance-Based Full-Time Opportunity) Languages Preferred: Telugu, English, Hindi. Role Overview: We are seeking a detail-oriented and proactive Back Office Executive to support our team in managing queries related to land or property received through the companys social media platforms. The role involves prompt and professional communication, recording client information, and ensuring smooth coordination with internal teams. Key Responsibilities: Handle queries related to land/property received via the company’s social media accounts Respond to inquiries in a timely and professional manner Collect client details accurately and share them with the respective internal teams Handle email communication effectively Maintain organized records of interactions and follow-ups What We’re Looking For: Strong communication skills and attention to detail Ability to multitask and work independently Familiarity with social media platforms Quick learner with a positive attitude Perks & Benefits: PF & Health Insurance Opportunity for full-time role based on performance after 6 months Ready to Join? Send your updated CV to: sravani.n@skilviu.com Contact: +91 70754 98530

Customer Service Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years of experience as a customer service representative. Superior written and oral communication skills. Leadership skills to guide and improve a team. Data entry and basic computer skills. Knowledge about customer relationship management systems. Knowledge about the best mediation and conflict resolution tactics. Customer Service Executive Responsibilities Supervising a team of customer support professionals. Monitoring the entire customer service process. Resolving customer issues brought to your attention. Creating procedures and policies for effective customer service. Tracking the work of every customer service representative in the team. Performing quality assurance surveys with customers. Conveying customers’ feedback to the team. Fixing appointments according to the convenience of clients and customers. Interacting with customers to determine whether they have a desirable and shareable experience. Possessing the knowledge and ability to improve customer service of the organization. Creating a pleasant work environment for customer service professionals.

Job Title: CLUSTER MANAGER (FIELD SALES EXECUTIVE) Department : Sales Location : Bangalore Position Type : Full Time, Work from field Working days & hours : 6 days a week. 9 hours shift. (any time slot of your choice between 9:00 am to 9:00 pm) Responsibilities : Sales Closure : Onboarding interested clients on app aligning their needs with the Subscription plans. Feet on Street : Conduct regular field activities, engaging with potential clients directly. Cluster Visits : Regularly visit key clusters with a high concentration of PGs (Paying Guest accommodations) and hostels to directly engage with property owners and managers. This is an essential part of building local relationships and understanding the specific needs of the community. Lead Generation : Use online tools, platforms, and local resources to discover new leads in these clusters. Leverage the internet to find potential properties that may benefit from Cribs property management solutions, adding valuable contacts to the lead pipeline. Outbound calling on data collected through lead generation activities Data Input : Accurately input all gathered information and lead details into the CRM system, ensuring that the sales pipeline is always up-to-date and ready for follow-ups or conversion. Revenue Growth : Focus on driving month-on-month revenue growth by consistently increasing the number of successful onboardings and maintaining a strong follow-up process. Aim to expand Crib’s presence in target markets while maximizing the conversion of leads into paying customers. Follow ups : Regular follow-ups on older leads and work on new leads Status Updation : Daily update on lead status in the CRM Candidate must have : Two wheeler Must have personal laptop for work Experience with Sales, Cold Calling, Customer Relationship Communication skills; Clarity in pitch delivery and convincing power Working knowledge of CRM systems Benefits: Fuel Reimbursement Health Insurance Cover Incentives based on performance

Call Center Executive

Overview: Are you a recent graduate with strong communication skills and a passion for helping people? Join our team as a Mortgage Customer Support Associate Voice , with Mr Cooper. where you'll be trained to assist customers over the phone with their mortgage-related queries. This is a great opportunity to start your career in the financial services industry with hands-on experience and growth potential. Key Responsibilities: Handle inbound and outbound voice calls to assist customers with questions about mortgage products, payments, and account details. Provide clear and friendly guidance on loan options, interest rates, and application steps . Help customers navigate basic account setup and document submission over the phone. Maintain accurate records of customer interactions using our CRM system . Participate in training programs to build knowledge in mortgage processes and customer service best practices. Work closely with team members and escalate complex issues to senior staff when needed. Who Can Apply: Fresh graduates (UG – Any discipline) with strong verbal communication skills. Eagerness to learn and grow in a customer service and financial services environment . Comfortable working in a voice-based support role (inbound/outbound calls). Basic computer skills and willingness to work with CRM tools and internal systems. What We Offer: Comprehensive training and mentorship to help you succeed. A supportive team environment with opportunities for career advancement . Competitive compensation aligned with entry-level market standards . Exposure to the mortgage and financial services industry .

Executive Assistant Company Name: - Pristine Developers Roles and Responsibilities : Answering phones and routing calls to the correct person or taking messages. Draft and prepare official letters, memos, reports, and presentations on behalf of the executive. Efficiently manage the calendar, including scheduling meetings, appointments, and travel arrangements. Ensure the executive is well-prepared for all engagements by providing relevant documents and information. Researching and conducting data to prepare documents for review and presentation by the Board of Directors, committees, and executives. Organize and coordinate meetings, conferences, and events. Ensuring all logistics are in place & taking meeting minutes. Accurately recording minutes from meetings. We are assisting the CEO with day-to-day activities. Daily administrative duties and completes various administrative tasks that include managing an active calendar of appointments. Requirements : Proven experience as an Executive Assistant In-depth understanding of the entire MS Office suite. Ability to organize a daily workload by priorities. A proactive approach to problem-solving with strong decision-making skills. Professional level verbal and written communication skills. Only male candidiates are preffered. Experience: - Proven experience of 2+ years Education: - Any Graduate Location: - Pune

With reference to your CV on Naukri.com. We are looking for a Front Office Executive for Shroff Eye Centre Kailash Colony Location. Requirements Candidate from hospital / hospitality background will be preferred Graduate/ Post-graduate Good communication skills in both Hindi & English Should be able to do OPD billing & registration Should be able to interact pleasantly with patients over the phone. Ability to respond effectively to the needs of the patient Basic Knowledge of Computers mandatory Key Responsibilities: Should be able to communicate fluently both in English and Hindi Should be able to do patient registration & billing Should be able to give appointments over the Telephone posted in the appointment centre. Should be able to handle day to day Operations. Perks and Benefits Good salary commensurate with experience

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore" WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift. location:manayatha Freshers:26k Experienced:38k UK SHIFT,US SHIFT call mayur@9343402211 call hr anusha@7815982900 NOTE:- PLEASE schedule your interviews with the HR's Roles and Responsibilities Desired Candidate Profile Perks and Benefits

Responsibilities: Coordinate sales activities Manage administration tasks Handle sales calls, lead coordination Lead generation & management Oversee sales planning Strong in converting leads Interest in social media marketing Accessible workspace Flexi working Assistive technologies Marriage & childbirth gifts

Responsibilities: Coordinate sales activities Manage administration tasks Handle sales calls, lead coordination Lead generation & management Oversee sales planning Strong in converting leads Interest in social media marketing Accessible workspace Flexi working Assistive technologies Marriage & childbirth gifts

Key Responsibilities: Call customers and tell them about our financial services . Answer customer questions and provide correct information . Keep a record of calls and customer details. Follow up with customers to help them complete their applications. Work towards monthly targets for sales and customer engagement. Maintain a positive and professional attitude while talking to customers. Qualifications & Skills: Graduate (any stream). Good communication skills in Hindi and English. Basic knowledge of finance and banking is a plus. Comfortable using computers and CRM software . Ability to handle customer queries with patience.

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Patient Interaction : Greet and assist patients and visitors in a friendly and professional manner. Registration & Scheduling : Manage patient registrations, appointments, and follow-ups. Communication : Handle incoming calls and direct them to the appropriate departments. Documentation : Ensure accurate data entry of patient information into the hospital management system. Coordination : Coordinate with doctors, nurses, billing, and other hospital departments for smooth patient flow. Billing Support : Assist with billing and insurance verification, including collecting payments if required. Customer Service : Address patient inquiries and concerns promptly and efficiently. Administrative Support : Maintain front desk area cleanliness and organize documents and files.

Process:- Customer Service - Bank of india (inbound Process) -Fresher/ experience both can apply - Graduates or Graduation perusing -freshers Salary-13k To 18k + incentives -Shift timing:- 9:30am-6:30pm -Average communication required Required Candidate profile Qualification :- Graduates or Graduation perusing To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Pratiksha:-8698488197 Perks and benefits High Incentives and growth opportunities.

WE ARE HIRING INTERNATIONAL VOICE PROCESS (PUNE)(Mumbai ) Location: Pune Process: International Voice Process Experience: 6 Months to 2 Years Salary: 3.5 LPA 5 LPA Shifts: Rotational (Including Night Shifts) Work Mode: [On-site] Job Role We are hiring enthusiastic and customer-oriented professionals for our International Voice Process . If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity! Key Responsibilities Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, including night shifts. Basic computer and typing skills required. Perks & Benefits Competitive salary package Growth opportunities within the organization Incentives based on performance Training & development support Skills: voice process,bpo,communication skills,basic computer skills,excellent communication skills,customer service,typing skills,communication,international voice process,call handling,problem-solving

Greet and welcome patients & visitors. Answer incoming phone calls, route calls, and take emails accurately. Handle patient inquiries & complaints. Verify and update patient records as needed. Assist with tasks such as data entry & processing forms.