546 Calls Handling Jobs - Page 12

Job Description General Details Position Name: Front Desk- Administration Qualification: Any Graduation Experience: 3-4 years Key Skills: Power Point, MS Excel Salary Range: 4 LPA to 4.2 LPA Location: Badli Working Requirements EPBAX MGMT: Handling the phone calls. I.e. Incoming as well as Outgoing. Checking of EPBAX - A). PRI lines. B). Extensions. C). AMC services. Communication directories updation and distribution. Corresponding in Airtel for monthly billing, new numbers, disconnection or any other service related enquiry. Scanning and photo state of paper as per requirement Checking of Monthly bills, Negotiation for Rates and Credit Period. Courier MGMT: Recording and Tracking of Incoming and Outgoing courier. Segregation and Distribution to the concern after making the proper entries. Monthly bills checking and reporting to the vendor if any service related issues. STATIONARY: Order the Stationary for every month and distribution as per given requirement. Knocking out time to time to an individual, in case of found wastage or misused. Order for printing of visiting cards, letter heads, and other items as required. House Keeping: Day to day checking of entire work place. Order of h/k material as per requirement by keeping in approved budget. Taking care of material to avoid wastage and misuse by h/k staff. Allocation of manpower as per requirement. Checking of bills as per approved rates. Taxi/Hotel Booking: Arranging of Logistics as per requirement for staff, clients and external trainers. Make a proper follow up to the Staff as well as with client also related to time and venue. Taking feed back to the clients and same to be given to the vendor, only in case we found any discrepancies in services. Controlling vendors rate by having different quotation and credit period. Checking of Monthly bills and make the proper deduction in the bills, if the services found unsatisfactory or over charged. Security: Daily Monitoring of Security Staff. Training of New Security personnel- Role, how to answer on phone, culture of Tricolite. Lunch Arrangement: Arranging of Lunch for Clients, Manesar staff when coming for training or any Mrm. Checking the quality of food supplying by the vendor. Knocking and checking out time to time to pantry staff for serving services. Corporate Gift: Inventory Management. MIS of issue list to sale and others Reordering of corporate gift with approval of concern HOD. Uniform/Shoes: Distribution of uniform/shoes. Arranging of vendor for uniform measurement for new joining's. Inventory management. Safety PPE's- Requirement- Ordering-distribution. Visitor Register: Maintain visitor register for testimonials from premium customer. Group Photographs with premium customer. Rail/Air Tickets: Arranging rail and air ticket. Getting Requisition slip signed from HOD Checking cost as well from vendor Checking of bills as per approved rates. Interview: Coordination with HR team and HOD's for Candidates. Checking their form provided by us such as - Psychometric, Get and Det. Training: Check the specified venue. Taking care of External Trainers. Events: As per agenda, do the necessary arrangement like venue cleaning, sitting arrangements, sound system, camera. Purchasing the event related material on time to avoid any interruption in the Event.

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & : Experience1 + years of training experience in BPO sales, or telesales. Sales ExpertiseStrong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & CoachingExperience in classroom training, coaching, and performance monitoring. Tech SavvyComfortable with CRM software, call monitoring tools, and reporting dashboards. date time teachback personal round of interview

Key Responsibilities: Handling customer queries & escalation effectively Follow up with logistic team for Reverse & Forward Pickup Follow up with locations to have device repaired in TAT Estimate Sharing with Clients Interested and experienced candidates can apply by: Call/WhatsApp: 9205488912 (Pragati) Email: pragti.saxena@cielhr.com

We are Hiring! Handling calls/queries/ requests pertaining to product and service for Inbound /Outbound calls effectively. Answering inbound calls, resolving customer issues, providing product information, and handling complaints. Required Candidate profile Candidate must have a good communication skills. Immediate joiners are preferred Qualifications: 12th to Any degree Candidate with tele sales experience preferable. Benefits: PF, ESI, Incentives

Mandatory Form Submission: To apply, please fill and submit your details via this form: https://climaxbpm.zohorecruit.in/jobs/Careers This is an international outbound voice process role which involves reaching out to clients overseas. Office cab/shuttle Provident fund Employee state insurance Performance bonus Sales incentives Leave encashment Job/soft skill training

Preference will be given to immediate joiners. This is a 50% sales and 50% servicing profile. Roles and Responsibilities Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement. Understand customer needs and assist in finding the right tenant or property with tailored solutions. Manage inbound and outbound calls, negotiate with leads, and provide regular updates on account progress. Utilize internal tools and adhere to company guidelines to deliver efficient and high-quality service. Go the extra mile to provide exceptional customer service and ensure customer satisfaction. Doing cross-selling and upselling for parallel services Mode- Work From Office Candidates needs to be fluent in English and Hindi/Kannada/Tamil Location- Bangalore Incentives- 15000 to 20000 per month Benefits: 1. Medical Insurance of 1 lakh 2. Free lunch, snack, and beverages 3. Promotions and increments every 3 months from the joining date. 4. Spot Awards, Vouchers. In case of any query, kindly connect on 9066141122

Role & responsibilities Make outbound calls to prospective international clients (UK/Australia), introducing ClimaxBPMs services and driving lead generation. Conduct meaningful conversations to qualify leads , present solutions effectively, and meet or exceed conversions. Maintain and update customer interactions and follow-ups in the CRM system accurately. Overcome objections and nurture potential clients through the sales cycle. Collaborate with team to align on messaging, pipelines, and strategies. Preferred candidate profile Experience Freshers are preferred (0-1year). We welcome Freshers or candidates looking to kick-start their careers, especially those eager to learn and grow. Candidates with up to 1 year of related experience (voice/telesales/international calling) are also welcome. Education Minimum 12thpass; graduates and graduation pursuing students are encouraged to apply. Communication Skills Strong spoken English proficiency, enabling effective communication with overseas clients. Soft Skills & Attitude Confident, adaptable, and client-focused with a positive attitude. Comfortable with results -driven outbound environment and open to feedback. Availability & Location Open to fixed shifts: 5AM to 2PM or 2PM to 11PM Monday- Friday. Preferably based in or near Mansarovar, Jaipur ; daily commuting mandatory (office-based role).

We are hiring enthusiastic and customer-oriented professionals for our International Voice Process . If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity! Key Responsibilities Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, including night shifts. Basic computer and typing skills required. Skills: voice process,bpo,communication skills,basic computer skills,excellent communication skills,customer service,typing skills,communication,international voice process,call handling,problem-solving

Ensuring that customers get world-class services met through financial products that the Bank has to offer Customer Engagement Call handling as per standards Accurate resolution for customer queries Interested Candidates can contact at 9759214476

Ensuring that customers get world-class services met through financial products that the Bank has to offer Customer Engagement Call handling as per standards Accurate resolution for customer queries Interested Candidates can contact at 9759214476

Job Description Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned. Job Level Specifications: Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job. Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions. Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work. Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally. Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction. Work Experience: Typically requires a minimum of two years of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. Other Benefits : Medical Benefits, Quarterly Bonus, Shift Allowance, Cab Facility for all shifts apart from India Shift Shift Time : ANZ : 4:30AM to 1:30PM or 3:30AM to 12:30PM ASEAN : 6:30AM to 3:30PM India : 9:00AM to 6:00PM EMEA : 1PM to 10PM US : 6:30PM to 3:30AM Interested candidates can directly walk in from Monday to Thursday between 9AM to 5PM. Interview will take place at: D Block, 11th Floor, IBC Knowledge Park, 4/1, Bannerghatta Main Rd, Bhavani Nagar, S.G. Palya, Bengaluru, Karnataka 560029 Documents to carry: ID card Resume POC: Shilpa/Shiva

Job Summary To support and assist an international Insurance service team with tasks involving revenue allocations, service support and coordinating with an international network of brokers Principal Duties/Responsibilities To work within the regulatory requirements as needed within the organization Work on excel and word documents for data gathering Help co-coordinate tasks for your International counterpart Extreme focus on quality with the understanding of the financial/legal implications Escalate errors and breaches to the Lead Consistently meet service levels agreed with all relevant parties involved in process Highlight anomalies in time Communicate to emails/Phone Calls in a professional manner Managing database accurately and efficiently Active participation in all interactions (Team huddles, stakeholder discussions, etc.) Qualifications and Skills Qualifications: Graduate (any stream) Skills: Excellent command over written and spoken English Attention to detail, quality and accuracy Ability to prioritise and organise tasks, work within stiff timelines Ability to multi task Ability to learn new processes and systems Flexible and adaptable to changing demands Ability to work under pressure and meet tight deadlines Should be a quick learner and team player Ability to work independently and as part of a team Extreme competence in comprehension Intermediate level for MS-Office Suite especially MS Word and MS Excel

Job Title: Onboarding Specialist Location: Pune Qualification: - PGDM in HR/Graduate HR/BBA in HR About the Role: We are looking for a detail-oriented and organized Onboarding Specialist to join our growing team. In this role, you will play a crucial part in ensuring a smooth and positive onboarding experience for our new hires. You will be responsible for managing all aspects of the onboarding process, from pre-employment communication to post-joining support. Responsibilities: Manage the onboarding process for new joiners, including completing all necessary formalities. Communicate with candidates before and after joining to guide them through the onboarding process. Address queries from candidates and stakeholders regarding onboarding procedures. Collect and manage documentation for background verification. Create and maintain onboarding dashboards to track progress and identify areas for improvement. Coordinate with candidates to confirm their joining dates. Conduct identity checks for new joiners. Maintain excellent communication and writing skills. Be flexible and adaptable to handle a high volume of work. Pay close attention to detail to ensure accuracy and compliance. Requirements: Proven experience in a similar onboarding or HR role. Strong organizational and time management skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite. Ability to work independently and as part of a team. Benefits: Opportunity to work in a dynamic and fast-paced environment. Chance to make a real impact on the onboarding experience for new hires.

Job Summary: We are looking for a dynamic and organized individual to join our team as an Admin cum Telecaller . The ideal candidate will be responsible for handling administrative tasks and making outbound/inbound calls to clients and prospects. Key Responsibilities: Administrative Duties: Maintain office records and documents (both digital and physical). Manage daily attendance, student data, and filing systems. Coordinate schedules, meetings, and appointments. Handle incoming emails and other correspondence. Assist in day-to-day office operations and support other departments as required. Telecalling Duties: Make outbound calls to potential clients/students for inquiries and follow-ups. Explain course/training offerings and resolve client queries. Maintain call records, leads, and update CRM or tracking sheets. Follow up on leads through calls, messages, or emails. Support marketing or promotional campaigns via telecommunication. Required Skills: Good verbal communication in English, Hindi, and Marathi. Basic computer knowledge (MS Office, Google Sheets, Email). Ability to multitask and work independently. Professional phone etiquette and a polite attitude. Time management and organizational skills. Qualifications: Minimum HSC or Graduate in any stream. Experience in admin or telecalling roles is preferred but not mandatory.

1. Atleast 3 years of experience is needed as receptionist / front desk 2. Should have good English communication skill 3. Coordination knowledge with Top Management people 4. Should know handling of EPABX system Job Location: BKC

Bachelor'sWe are seeking a proactive and customer-focused Customer & Social Media Escalation Executive to manage and resolve high-priority customer complaints and public-facing grievances on social media platforms. You will be the frontline representative for brand reputation and customer trust, ensuring timely, empathetic, and effective resolutions both privately and publicly. Role & responsibilities Monitor and manage customer escalations across all platforms (calls, emails, chat, social media). Track and respond to complaints, queries, or negative feedback posted on platforms like Twitter (X), Instagram, Facebook, Google Reviews, etc. Coordinate with internal teams (Operations, Product, Tech, etc.) for issue resolution and escalation management. Provide prompt, professional, and thoughtful replies to ensure positive brand sentiment. Maintain accurate records of all escalated cases and provide regular updates to leadership. Identify recurring issues and provide feedback for process improvements. Ensure SLAs and TATs are consistently met for escalated complaints. Draft reports and dashboards on complaint trends, resolution timelines, and public sentiment. Preferred candidate profile Bachelors degree in any discipline (preferred: Communications, Business, or related field). 2-5 years of experience in customer service or social media escalation roles. Strong written and verbal communication skills in English and [local language, if applicable]. Excellent problem-solving skills and emotional intelligence. Proficiency with CRM tools (e.g., Zendesk, Freshdesk) and social media tools (e.g., Hootsuite, Sprout Social). Calm under pressure, with the ability to handle difficult or irate customers diplomatically. Strong attention to detail and ability to multitask in a fast-paced environment. Working Days: 6 days, Rotational week off Why Join Us: Be part of a fast-growing, customer-centric organization Opportunity to shape public brand perception Collaborative work environment with clear career growth paths

Hiring: US Telecom Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience: Minimum 6 months in International Voice Process (Customer Support) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Smriti 6307590589 Apply now to join a reputed international BPO and grow your career in customer support!

Handle customer communication via phone, email, and chat Resolve inquiries promptly and professionally Create and edit reports, documents, and spreadsheets Use Microsoft Excel for data tracking and management

Handling calls, handling members, Explaining coaching to members, cold calling for events, Reception handling. Freshers can also apply. No need to have hotel management degree or diploma.

• Manage and update official communication channels. • Assist in creating marketing materials, student brochures, posters, and newsletters. • Collect and follow up on inquiries and leads via phone, email, and social media.

Customer Care Executive Watch JD for more details: https://youtube.com/shorts/-eKPzVlniuc Unlock Your Future with Expert Recruitment! Explore Active Open Roles: Job's Portfolio : www.youtube.com/@vikranthodage7217

Role & responsibilities Develop and Implement CRM Strategies: Create and execute comprehensive CRM strategies aligned with company goals, focusing on customer acquisition, retention, and satisfaction. CRM System Management: Oversee the selection, implementation, and maintenance of CRM systems, ensuring they are effectively used by the team. Data Management and Analysis: Manage and analyze customer data within the CRM system, identifying trends, and providing insights to improve sales and marketing strategies. Customer Relationship Management: Build and maintain strong relationships with key customers, addressing their needs and concerns throughout the customer journey. Collaboration: Work closely with sales, marketing, customer service, and other teams to ensure a unified customer experience and streamline processes. Team Leadership: In some cases, lead and mentor a team of CRM specialists, providing guidance and training on CRM best practices. Reporting and Analysis: Generate reports and provide insights to management on customer acquisition, retention, and overall customer satisfaction. Customer Feedback: Collect and analyze customer feedback, identifying areas for improvement in products and services. Training and Support: Provide training and support to team members on CRM system usage and best practices. Project Management: Manage CRM-related projects, including system implementations and process improvements. Preferred candidate profile

Role & responsibilities: Follow up on new leads and track enquiry status. Coordinate with sales teams for proper closure of leads. Maintain regular contact with clients to ensure satisfaction and engagement. Handle incoming customer queries or complaints professionally. Refferel Generation Identify issues and escalate complex cases to senior management. Once the project is received end to end phase wise project status communication with client on call and via message. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Client Interaction and Sales: Engage with walk-in clients, comprehensively understanding their project requirements, and providing expert guidance on suitable selections. Cultivate and nurture relationships with existing clients to foster repeat business. Develop and implement effective sales strategies to attract new clientele and maximize sales opportunities. Prepare detailed proposals and quotations for clients, ensuring accuracy and timely communication. Sales Targets and Record Keeping: Set and surpass all sales targets established by the Chief Marketing Officer (CMO). Maintain meticulous records of client interactions and transactions using Excel or CRM software. Respond promptly and courteously to all customer inquiries, ensuring high levels of customer satisfaction. Collaboration and Coordination: Collaborate closely with the operational team to ensure timely delivery of products and collections of payments. Provide regular reports on daily sales activities to management. Develop and deliver engaging presentations to potential clients and referral partners. Appointment Scheduling and Online Presence: Manage appointment schedules efficiently, ensuring punctuality and professionalism. Coordinate with the web management team to upload creatives across social platforms and other digital channels. Site Visits and Measurements: Conduct on-site visits to assess project requirements and take accurate measurements. Update site measurements promptly in the records for future reference. Flexibility and Additional Responsibilities: Demonstrate flexibility and willingness to take on additional responsibilities as delegated by the Head of Sales and Marketing. Qualifications: Bachelor's degree in Interior Design or related field. Prior experience in interior designing, preferably in a sales-focused role. Proficiency in Microsoft Excel and CRM software. Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Join Patterns Furnishing and embark on a rewarding journey in the dynamic world of interior design, where creativity meets salesmanship. Apply now and be a part of our passionate team dedicated to transforming living spaces into masterpieces of elegance and style. Note: This job description is indicative and may evolve over time, reflecting the dynamic needs of our organization. Keywords: Interior Designer, Sales, Client Interaction, Sales Strategy, Quotations, Record Keeping, CRM, Customer Service, Presentation Skills, Appointment Scheduling, Site Visits, Measurements, Home Furnishing, Chennai. Desired Candidate Profile : 1. Experience in Interiors 2. Must have knowledge of Color Coordination and Interior themes. 3. Well-groomed and pleasant 4. Preference of Age Span Between 18-30 yrs Perks and Benefits Additional Incentives available on achievement of target Kindly share your resume to 9345492218/8122071363

Role & responsibilities • Serve as the single point of contact for all customer queries post-booking. • Maintain proactive and professional communication with customers through calls, emails, meetings, and digital platforms. • Address and resolve client issues or concerns promptly and effectively. • Coordinate all documentation processes Sale Agreements, Allotment Letters, Possession Letters, etc. • Ensure timely collection of required KYC documents and compliance with RERA guidelines. • Track and ensure timely milestone-based payments from customers. • Generate and share payment reminders, receipts, and collection statements. • Coordinate with accounts for reconciliation of customer payments. • Plan and coordinate pre-handover site visits, inspections, and snag list resolutions. • Manage possession formalities, customer walk-throughs, and key handover events. • Maintain accurate customer records and lifecycle data in CRM tools (e.g., Salesforce, HubSpot, or in-house ERP). • Prepare regular MIS reports, collection dashboards, and customer feedback summaries. • Analyze trends and recommend process improvements for customer satisfaction. • Cultivate long-term relationships with clients for referrals and repeat business. • Coordinate post-handover support, warranty issues, and AMC (Annual Maintenance Contracts). • Organize customer engagement programs, site events, and community-building activities. Skills Required • Excellent communication and interpersonal skills • Strong understanding of premium real estate customer expectations • Proficiency in CRM software, Excel, and document management tools • Customer-centric attitude with problem-solving capability