Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in ludhiana
>
M 5 Continents Logistics Solution
>
Customer Service Executive

Customer Service Executive

M 5 Continents Logistics Solution

1 - 2 years

|

2 Lacs

Posted:19 hours ago| Platform:

Apply

Skills Required

communication skills complaint handling handling customer queries calls handling email handling customer complaints handling client calls query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Track shipments and ensure timely updates are provided to customers.
Handle customer queries and concerns professionally via email and phone.
Provide end-to-end updates to customers on the status of their shipment.
Make and receive both incoming and outgoing calls regarding courier services.
Coordinate with internal teams (dispatch, operations, and delivery) for smooth shipment flow.
Maintain accurate records of customer interactions, transactions, and follow-ups.
Resolve complaints quickly and efficiently, escalating when necessary.
Ensure customer satisfaction by delivering prompt and courteous service.
Prepare and manage daily reports using Excel (tracking sheets, delivery reports, etc.).
Follow company guidelines and ensure compliance with service standards.

Key Skills Required:

Excellent Communication Skills (both verbal and written Hindi & English & Punjabi)
Excel Skills (VLOOKUP, Data Sorting, Reporting)
Strong customer handling and problem-solving skills
Positive attitude with a customer-first approach
Ability to multitask and prioritize workload efficiently
Experience in logistics, courier, or related customer service roles (preferred)

More Jobs at M 5 Continents Logistics Solution

Tele Sales Executive

mumbai

INR 2 - 2 Lacs

Sales Executive

ludhiana

INR 1 - 3 Lacs

Data Entry Executive

ludhiana

INR 1 - 1 Lacs

Customer Service Executive

ludhiana

INR 2 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

M 5 Continents Logistics Solution

RecommendedJobs for You

Customer Service Executive

varanasi

Customer Service Executive

Imaginators Try Going Beyond

gurugram

Customer Service Executive

Make Visions Outsourcing

thane

Customer Service Executive

Smi Staffing Services Hyderabad

hyderabad

Customer Service Executive

Team Vertex Cosmos

pune

Customer Service Executive

mundhwa, pune, maharashtra

Customer Service Executive

Kotak Mahindra Bank

thane

Customer Service Executive

M 5 Continents Logistics Solution

ludhiana

Customer Service Executive

Career Guideline

thane, navi mumbai, mumbai (all areas)

Customer Service Executive

gurugram