Responsibilities: Resolve customer issues promptly Maintain high call quality standards Manage customer queries via call, email, & chat Call for confirmation on COD orders Focus on NPS and reviews after sales Customer follow ups after and pre sales
Respond promptly to inquiries via phone, email, WhatsApp & social media. Assist with product info, orders, tracking, returns & exchanges. Resolve complaints positively, follow up for satisfaction & collect feedback to enhance customer experience.