Customer Service Executive

Only Experienced Candidate Can Apply

We are looking for a Customer Service Executive who will be the first point of contact for our customers, distributors, and partners. The role involves handling queries, resolving complaints, and ensuring a smooth customer experience while maintaining ABK’s reputation for excellent service.

Job Description

• Handle inbound and outbound customer interactions via calls, emails, and WhatsApp.
• Respond to customer queries related to products, orders, returns, and service requests.
• Coordinate with logistics, sales, and warehouse teams to resolve customer issues promptly.
• Maintain accurate records of customer interactions and transactions in ERP/CRM systems.
• Process returns, exchanges, and warranty claims as per company policies.
• Escalate unresolved issues to the concerned department for timely closure.
• Gather customer feedback and share insights with management for continuous improvement.
• Ensure high levels of customer satisfaction and build long-term relationships with clients.

Candidate Profile

• Excellent verbal and written communication skills in English, Hindi.
• Strong problem-solving and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• A customer-first attitude with empathy and patience.
• Self-motivated with a results-driven approach.
• Any graduate can apply.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 8956027332