Customer Service Executive

About the Role

We are looking for a proactive and customer-focused Customer Service Executive to support our Amazon and independent website operations. In this role, you will handle customer inquiries, resolve order issues, and ensure a smooth and satisfying shopping experience for our global customers. If you enjoy problem-solving, communication, and working in a fast-growing ecommerce environment, this position is an excellent fit.

Key Responsibilities

• Respond to customer inquiries via email, chat, WhatsApp, and other communication channels.
• Handle order issues including returns, replacements, delivery tracking, refunds, and product information.
• Coordinate with warehouse, logistics, and sales teams to provide timely solutions.
• Maintain high customer satisfaction and ensure service quality standards are met.
• Monitor product reviews/ratings and flag potential issues to internal teams.
• Prepare simple daily or weekly customer service reports when needed.

Job Requirements

• 12 years of ecommerce customer service experience preferred (Amazon / Shopify / independent website).
• Strong English writing and reading skills for customer communication.
• Excellent communication skills; patient, detail-oriented, and responsible.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic understanding of ecommerce processes is an advantage.

Why Join Us

• Fast-growing international business

  with exciting exposure to global customers.

• Supportive team culture

  where your ideas and feedback are valued.

• Clear career growth path

  in Customer Service, Operations, or Ecommerce.

• Opportunity to develop cross-functional skills

  by working closely with logistics, warehouse, and sales teams.

• Stable and long-term role

  with room to build your expertise in Amazon and ecommerce operations.