Customer Service Specialist

Triomphe Digital Technology

4 - 6 years

3 Lacs

Navi Mumbai Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

Customer Relationship Team Handling Review Process Customer Management Cctv Configuration Team Management E-commerce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Specialist

Key Responsibilities:

Handle customer queries related to CCTV products via phone, email, and chat.
Provide first-level technical support for CCTV cameras, DVRs, NVRs, IP systems, and associated software.
Troubleshoot hardware and software issues and guide customers through problem-solving processes.
Record and manage customer service tickets using CRM or service tools.
Coordinate with the technical and field teams for escalations or on-site support.
Educate customers on proper usage, maintenance, and best practices for CCTV systems.
Follow up on customer cases to ensure resolution and satisfaction.
Assist in training documentation and FAQs for common product issues.
Stay up-to-date with product specifications, updates, and technological changes.

Required Skills and Qualifications:

Minimum 5 to 7 years experience in customer service or technical support, preferably in CCTV/surveillance industry.
Basic understanding of networking, IP configurations, CCTV wiring, and system integration.

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